American Public University System

Role Description The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities - Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. - Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. - Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). - Evaluates the academic records and documents of potential students for admission to APUS programs. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. - Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. - Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing. - Meets or exceeds performance goals and metrics as determined by department leadership. - Keeps a professional appearance at all times. - Adheres to assigned work schedule. - Follows campaigns and follow-up strategies for student recruitment and enrollment. - Performs other duties and assists with special projects as assigned by department leadership. Requirements - 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred. - Associates Degree required. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description The Student Support Representative (SSR) is the “front line” resource of American Public University System (APUS) for assistance to students attending American Military University (AMU) and American Public University (APU). The position is expected to have a broad based knowledge of the University and its policies (including federal privacy laws for students), as well as degree programs, courses, financing methods, administrative procedures, and processes. The Representative must also be familiar with information related to federal educational funding options as well as United States military educational funding sources. The successful SSR will be able to provide one-stop resolution for students with tier one questions and refer students to appropriate departments for any needed in-depth assistance. - Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)). - Develops efficient conflict resolution strategies and communications. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center. - Resolves routine and escalated customer concerns in a professional and efficient manner. - Maintains a productive working relationship with other APUS departments, such as Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, etc. - Meets or exceeds performance goals as determined by the AVP, Customer Service Operations and Student Communication. - Keeps work area organized and in a professional appearance at all times. - Adheres to assigned work schedule, which may vary and include evening and weekend hours. - Assists other team members with special projects as assigned. - Performs other duties as assigned. - Shifts will be within business hours of Monday through Thursday - 8:00am to 8:00pm, Friday - 8:00am to 4:30pm, Saturday - 11:00am - 3:00pm, Sunday - Closed. - Requires high speed Internet connection, a dedicated workspace within place of residence, and the capability to telecommute as directed by management. Qualifications - Excellent verbal and written communication skills. - Ability to learn quickly and work in a high energy team environment. - Excellent organizational skills and the ability to work under time sensitive deadlines. - Strong problem solving skills. - Ability to work successfully with limited supervision. - Ability to write well-organized, informative, and effective e-mails and other written communications. - Ability to use active listening skills. - Ability to set goals and prioritize work to maximize efficiency, meet deadlines, and use time wisely. - Ability to be a team player by sharing information and offering assistance to colleagues. - Ability to offer thoughtful contributions at meetings and the ability to respect others regardless of differences. - Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions. - Ability to demonstrate proficiency with software applications used in the department. - Ability to build rapport with students and to provide timely, accurate information in a friendly, professional manner. - Ability to research answers and to understand referral processes and procedures. - Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy. - Ability to understand and follow professional standards and APUS procedures. - Ability to understand and effectively explain the University’s history, mission statement, goals, vision, organization structure, strategic goals, policies, accreditation, procedures and programs (including funding sources for students). - Ability to compare and contrast the University with major competitors. - Ability to extract and analyze information from reports. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. APUS does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement: If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: - Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. - Please do not send us official copies, unless specifically asked. Responsibilities - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. General Work Requirements - All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. - Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. - Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. - You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. - You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Requirements - Master's degree in Health Info Management, Data Analytics, Computer Science, or a closely related field from a regionally accredited institution is required. - Two years of experience in a Health Info Management field is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. - RHIA or RHIT certification is strongly preferred. - Other preferred certifications include, CCS, CPC, CHDA, CHPS, CPHIMS, or related. Areas of Expertise - Healthcare Reimbursement Methodologies - Healthcare Delivery Systems and Clinical Documentation - Compliance and Regulatory Standards - Health Informatics and Analytics - Clinical Informatics /Population & Community Informatics - Population Health - Health Systems Leadership Informatics - Electronic Health Records and Health Information Systems - Data Governance, Data Quality, and Interoperability - Healthcare Operations and Workflow Improvement - Clinical Documentation Improvement - Healthcare AI / Artificial Intelligence in Healthcare - Digital Health Technologies Compensation and Benefits Information regarding our faculty benefits may be found here: Faculty Benefits . Please Note - Applicants selected to proceed in the hiring process with conferred degrees from foreign institution(s) will require a course-by-course evaluation completed by a National Association of Credential Evaluation Services (NACES) approved agency. - All charges associated with official transcripts and foreign transcript evaluations are the responsibility of the applicant and are not reimbursed by APUS. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Role Description The Document Services Specialist I supports the student enrollment process by reviewing and processing student documents and files required for admission to the University, as well playing an active role in key processes, such as: - Transfer credit evaluation (TCE) - Program change (PC) - New program enrollment (NPE) - Transcript request authorization (TRA) This role is also responsible for paper and electronic document intake, scanning through the digital content management system and indexing documents based on the information contained in the student information system. The individual serving in this role is required to be a flexible, dedicated, professional and energetic person with an eye for detail and focus on service to students and staff. They should also be focused on the “Advancement” competencies outlined in the Document Services career progression program/plan and ensure expectations are consistently met in order to be prepared for advancement on the team. Responsibilities: - Meets and exceeds the expectations outlined in the Document Services Expectations Document. - Processes daily workload to ensure all department service level agreements (SLA’s) are met and exceeded when possible. - Opens, sorts, and batches incoming mail as well as scans paper transcripts and documents. - Reviews and processes all incoming documents for student files and updates document statuses when applicable. - Reviews student accounts daily for file completion and preparedness for transfer credit evaluation (TCE). - Communicates with students and staff regarding student documents, files, and transcript release authorization (TRA) requests. - Communicates with other institutions to verify student records, transcripts, process payments for TRA’s and to follow up on previous orders. - Places transcript orders through third party vendors. - Reviews and processes new program enrollment (NPE) applications and program change (PC) forms for file completion and preparedness for TCE. - Reviews and processes readmission applications for designated student populations. - Validates transcript data sent through optical character recognition (OCR) software. - Prints and indexes electronic documents in various systems. - Assesses student document logs to determine which documents are required and which are optional and then designate them accordingly. - Responsible for protecting student records and personal information according to the standards outlined in the Family Education Rights and Privacy Act (FERPA). - Performs other duties as assigned. Qualifications - Basic computer skills using the Microsoft Office Suite. - Ability to interact with students and University staff in a professional manner. - Excellent customer service skills. - Strong organizational and administrative skills. - Effective verbal and written communications skills. - Demonstrated ability to manage multiple projects under tight deadlines. - Ability to multitask and work with minimal supervision. - Extremely detail oriented. Requirements - High school diploma or equivalent required. Some college experience preferred. - Experience working with administrative records and files, as well as, strong attention to detail required. - Previous experience in customer service strongly preferred. - Basic familiarity with Microsoft Office software to include Word, Excel and Access. - Experience working with digital imaging systems preferred. Work Environment - Remote Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com .

Role Description The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University System (APUS). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities. - Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid. - Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion. - Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing. - Seeks out opportunities to enhance the student experience and promote high-quality service. - Leverages financial aid and student databases to perform research while on phone calls to assist students and parents through the financial aid cycle in real time. - Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs. - Consistently meets department quality and productivity metrics. - Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis. - Maintains accurate knowledge of the University’s products and services. - Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards. - Maintains eligibility to access the National Student Loan Data System (NSLDS), as defined by the US Department of Education. - Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging. - Performs other duties as directed, requested or assigned. Qualifications - 1-2 years of demonstrated customer service experience. - Strong interpersonal, verbal and written communications skills. - Associate's degree required. - Solutions oriented attitude with demonstrated critical thinking and problem solving skills. - Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision. - High level of telephone etiquette and professionalism. - Basic math skills. - General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams. Work Schedule Schedule will depend on the need at the time of hiring. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Role Description Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: - Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. Responsibilities - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. General Work Requirements - All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. - Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. - Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. - You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. - You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Requirements - Master's degree in Biology or a closely related field from a regionally accredited institution is required. - Doctoral degree is preferred. - At least one year of online, college-level teaching experience is required. - Record of excellence in teaching. Areas of Expertise - General Biology - Anatomy & Physiology - Microbiology - Genetics Compensation and Benefits - Information regarding our faculty benefits may be found here: Faculty Benefits . Please Note - Applicants selected to proceed in the hiring process with conferred degrees from foreign institution(s) will require a course-by-course evaluation completed by a National Association of Credential Evaluation Services (NACES) approved agency. - All charges associated with official transcripts and foreign transcript evaluations are the responsibility of the applicant and are not reimbursed by APUS. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Role Description Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: - Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. - Please do not send us official copies, unless specifically asked. Responsibilities: - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. Requirements - Master's degree in business or a closely related field from a regionally accredited institution is required. - Doctoral degree is preferred. - Two or more years of professional business experience is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Benefits - Information regarding our faculty benefits may be found here . Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Role Description The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advise, counsel, and effectively communicate information regarding benefits available to military and veteran student population. Perform position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adhere to FERPA standards. - Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits. - Maintains targeted Service Level Performance Goals as established by Military Assistance Management. - Advises and encourages student success and persistence via telephone and email communications within established deadlines. - Provides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid. - Assists team members with prioritizing departmental work to be completed within established deadlines. - Certifies all chapters of VA benefits, report progress of veteran and military students. - Maintains communication with VA and military, and other 3rd party representatives. - Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation. - Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities. - Records student interactions and receipt of student documents. - Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as needed. - Other duties as presented, to support our staff and students. Qualifications - Two or more years’ experience in customer facing functions, preferably in a higher education setting. - Basic knowledge of Veterans and Military education programs strongly desired. - Proficiency in Microsoft Office suite is required. - Desired individual is self-accountable and detail-orientated, with the ability to work independently in an ever-changing environment. Requirements - Ability to adapt to and solve problems in an ever-changing environment. - Ability to interact with students and staff in a professional manner. - Ability to understand and apply Military Assistance Policy & Procedure in daily functions. - Ability to multi-task & work independently. - Ability to quickly learn new skills and processes associated with processing of military and veterans benefits. - Intermediate computer & MS Office skills. - Ability to be self-accountable for productivity. - Problem solving and analytical skills. - Attention to detail. - Maintain departmental and individual production goals with an emphasis on quality output. - Must be a team player with a positive attitude. - Maintain flexibility in work requirements. - Must be able to communicate effectively verbally and in writing. - Require minimum supervision and maintain a strong attendance record. - Contribute to the continued improvement of the Military Assistance Department. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

Academic Advisor American Public University System Online/Remote Academic Advisors serve to guide, encourage, and inform students of recommended academic options to progress through their academic programs at APUS. Academic Advisors interact with students through a variety of remote means – email, phone, chat, and others to help students identify and meet their educational goals. Professional Academic Advisors, who form the majority of the APUS Academic Advising Department, are critical-thinking student services professionals who use exceptional communication and analytical skills to guide, influence and encourage students through their academic journeys at APUS. Advisors are quick-thinking multitaskers who must excel in a variety of roles on a daily basis – analyst, cheerleader, diplomat, clerical specialist, subject matter expert, and above all, effective communicator. The role requires a daily willingness to review students’ individual situations to determine optimal solutions and to adjudicate student’s requests to waive policy. This requires the advisor to have the ability to counsel students against a particular course of action, even if doing so will not always be well received by the student. Advisors participate within the University and across industry in multiple ways (e.g., Committees, technical task forces, authors and presenters for the National Academic Advising Association [NACADA]). APUS encourages continuing professional development and education for all advising staff. Must be able to work the following shift: - Monday - Thursday, 11:30am -8:00pm ET and Friday, 8:00am - 4:30pm, ET Primary Responsibilities: - Friendly and helpful student communication and outreach - Effectively build relationships with prospective, current, and/or returning students by representing the university through email, chat, phone, representative landing pages, live webinars, training videos, recruitment/welcome videos, social media, and/or other means of communication. - Initiate and respond to student communications concerning academic advising, academic programs, APUS policies, campus and form navigation, and other student questions/concerns. - Communicate with students remotely, primarily via phone, chat, and email, at any point during their enrollment cycle at APUS. - Conduct student outreach aimed at providing friendly and helpful advice/directive on next steps. - Clearly document all student interactions. - Warm, high quality, and friendly communication, removes obstacles, and work with other departments on the student’s behalf. - Timely and accurate processing of degree changes and program adds - Review student degree plan change requests to assess credit impact, time to completion, student planning, and other relevant factors to determine and advise a recommended path in each case. Exceptional academic advising - Utilize different academic advising strategies as appropriate, to include inquisitive, appreciative, development, and prescriptive advising. - Keep supervisor and peers abreast of notable trends in student behavior, in order to assess and design targeted outreach initiatives or changes to current processes as needed. - Maintain knowledge of and provide advising for distinct populations or programs. - Encourage, motivate, and guide students towards the successful completion of their program or academic goals. - Meet department expectations and service level agreements around delivering adequate and timely service to students - Continuously reviews processes and policies and recommends improvements or changes when necessary. - Professional development, training, and engagement - Continuously engage in professional development activities as needed. - Participation in department committees, task forces, university organizations, or industry organizations (NACADA). - Interact with other University departments on behalf of students. - Meet department level expectations as outlined in the Academic Advisor Expectations documents. - Other duties as assigned. Requirements: - Candidates must hold a conferred Bachelor's degree from an accredited institution. - Excellent oral and written communication skills - Bilingual English/Spanish highly preferred - Effective interpersonal skills – influencing, persuasion, elicitation, and listening - Understanding of student development theory - Excellent student and customer service skills - Ability to effectively advise in ambiguous and unstructured scenarios - Demonstrated ability to manage multiple tasks under tight deadlines with minimal supervision - Rational and objective decision making - Ability to navigate multiple systems and adjust quickly to ongoing technology changes - Optimism and positivity - Creativity - Critical Thinking - Problem Solving - Ability to adjust quickly to changes - One year of professional office experience, preferably in a collegiate or academic advising setting. - Competitive candidates will typically have impeccable representational skills, knowledge of undergraduate and graduate student development theory, and knowledge of theory and best practices in academic advising. - Demonstrated experience in influencing, informing, and persuading students on complex academic matters are pluses. - Also desirable is prior experience working with students from a wide variety of cultural, socioeconomic and academic backgrounds. Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.

Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common goal of inspiring academic excellence in students with a broad range of interests and experiences consistent with the Community of Inquiry Framework, as adopted by American Public University System (APUS) for cognitive presence, teaching presence, and social presence. They are key to creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. Faculty members remain aware of discipline content intent for the courses they teach. They follow APUS guidelines, processes, and methods and are responsive to mentoring and coaching. When Applying: Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. Responsibilities: - Teaching excellence. - Deliver online lessons to undergraduate and/or graduate students. - Initiate, facilitate, interact, and moderate online classroom forums. - Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. - Evaluate and grade students' class work, assignments, and papers within the timeframe set forth by APUS policy providing effective feedback to guide student learning and success. - Comply with APUS guidelines and expectations for quality faculty engagement online. - Engage in the classroom and reply to emails, etc. at least every other day, including one day during the weekend. - Remain aware of classroom procedures and use of instructional materials. - Participate in professional development to enhance teaching skills and effective online learning strategies. - Conduct scholarly research and participate in professional engagement activities. - Attend discipline specific and administrative meetings as scheduled. - Maintain ‘discipline’ knowledge by participating in one’s own discipline-related professional communities. - Support APUS initiatives and departments. General Work Requirements: All APUS faculty are required to complete the “Engaging the First‐Year Student Certification” course (APUS110), offered through the Center for Teaching and Learning (CTL). It must be completed within six months of the hire date. In addition, Graduate Faculty must complete the Graduate Faculty Certification (APUS501) within 90 days of hire. Specific requirements related to your Graduate / Undergraduate Faculty designation, duties, and performance expectations are outlined on the Course Assignments issued with respect to each course to be taught. You agree to comply with and be bound by all policies with respect to work product and intellectual property rights set forth in the APUS Faculty Handbook, the APUS Employee Handbook, the APEI Employee Handbook, and applicable Course Assignments. You will be expected to perform your duties in a remote, professional working environment of your choice. APUS assumes no responsibility for injuries occurring in your selected workspace or damages related to your real or personal property resulting from your employment with APUS. Requirements: - Master’s degree in Real Estate, Business, Management, or a closely related field from a regionally accredited institution is required. - Real Estate License is required. - Five or more years of experience in the Real Estate industry is required. - College-level teaching experience is preferred. - Online teaching experience is preferred. - Record of excellence in teaching. Compensation and Benefits: - Information regarding our faculty benefits may be found here: https://www.apus.edu/about/careers/faculty. Please Note: Applicants selected to proceed in the hiring process with conferred degrees from foreign institution(s) will require a course-by-course evaluation completed by a National Association of Credential Evaluation Services (NACES) approved agency. All charges associated with official transcripts and foreign transcript evaluations are the responsibility of the applicant and are not reimbursed by APUS. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.