Role Description As a Service Desk Representative, you are responsible for support of all desktop hardware, software and telecommunications equipment. You will be the front line in support of Insight Customers. In this role, you will: - Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. - Respond to all Customer requests in a timely and professional manner. - Instruct end users in the appropriate use of equipment, software, and/or reference materials. - Assist with all aspects of technical support, including on-site visits as needed. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Two-year Associate Degree (field related) or equivalent experience required. - Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred. - Must have a comprehensive knowledge of computer hardware/software concepts. - This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. What really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

• You will be responsible for providing the highest level of Customer Care for Clarins.com websites for both US and Canada via email, chat, and telephone. • Must be able to handle large call, email, and chat volumes. • As both a customer care resolution and product expert, your role will contribute to developing this channel into both a transactional platform and unique place to express the brand and its uniqueness, through enhanced customer experience and services. • Provide the highest level of customer service & beauty advice through email, telephone, and chat • Listen, understand & resolve our Guests’ issues promptly, by demonstrating both empathy for our Guests and expert understanding of Clarins procedures and platforms. • Be the first point of contact between prospective customers and the brand, advising on, but not limited to: shipping issues, product returns and replacements, promo code validation, loyalty account login, loyalty program points and rewards questions, products, online order management and tracking, special offers, services, and general inquiries. • Adapt customer care approach to different customer profiles and offering 5-star service at all times in the context of the digital boutique. • Meet all Clarins SLAs (Service Level Agreement) regarding wait and response time, CSAT (customer satisfaction) & NPS (Net Promoter Score).

Role Description The Customer Support Specialist II provides a vital link between mdxhealth customers, sales team and the commercial operations group. The Customer Support Specialist II is responsible for maintaining a high standard of service with their respective customers group, which is comprised of both assigned accounts and sales personnel. This role works closely with an assigned regional sales team to support customer activities and sales objectives. Position is onsite in Irvine, CA or remote if not in commuting distance to Irvine, CA. The shift is Monday thru Friday 7:00am to 3:30pm (Pacific time). Qualifications - Three plus years’ previous customer service experience - Two plus years related sales support experience is preferred - Three plus years customer service experience in healthcare or a clinical reference laboratory, preferred - High level of accuracy and attention to detail - Ability to adapt to changing procedures, policies and work environment - Ability to work in a fast-paced team environment Requirements - Hiring range: $30.00 to $34.00 per hour. The actual rate will be determined based on experience and other factors permitted by law Benefits - Comprehensive compensation and benefits package - Competitive salary - Company paid medical, dental, vision and life insurance coverage - 401(k) with company match - Generous employee discounts - Casual, but driven work environment - Ability to make a real difference as a key contributor to our growth Company Description Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients. Mdxhealth is building a world class healthcare company, providing significant career development and financial opportunities. Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: 866-259-5644.

Role Description - Troubleshoot complex support issues involving proprietary case management systems and related technologies. - Serve as the primary escalation point for advanced customer support issues. - Monitor support queue health and case movement to ensure contractual service level agreements are met. - Coordinate workload distribution and prioritize support activities across the team. - Facilitate daily support operations and assist with coverage planning. - Lead and facilitate daily Support Scrum meetings, ensuring team members communicate priorities, blockers, escalations, and progress toward support objectives. - Serve as the primary Customer Support representative and point of contact during Support Triage meetings. - Coordinate follow-up actions resulting from Support Triage discussions and ensure appropriate ownership and accountability. - Monitor team capacity and make recommendations regarding work assignment and prioritization to maintain service level commitments. - Lead customer meetings and internal discussions requiring advanced product or technical expertise. - Identify trends, recurring issues, and opportunities for process improvement. - Provide day-to-day leadership and guidance to Customer Support Specialists. - Mentor and coach team members on technical skills, customer service practices, and case management. - Conduct peer reviews and quality assurance reviews of support cases. - Assist with onboarding and training of new support staff. - Identify training opportunities and coordinate knowledge-sharing activities. - Support employee development by providing feedback and recommendations to department leadership. - Serve as a resource for team members requiring assistance with complex cases. - Develop and maintain support procedures and best practices. - Recommend improvements to support workflows, tools, and customer communication processes. - Collaborate with all Alliance teams to improve customer outcomes. - Assist in the development and delivery of support training initiatives. - Identify and communicate customer-impacting issues proactively. - Serve as the primary point of contact for the Support Script Approval Process. - Review, coordinate, and track approval of support scripts, customer communication templates, and related support content to ensure consistency, accuracy, and adherence to organizational standards. Qualifications - Advanced knowledge of Alliance products and support processes. - Demonstrated ability to lead and mentor peers. - Strong customer service and conflict resolution skills. - Ability to manage competing priorities and make sound operational decisions. - Ability to analyze support trends and identify improvement opportunities. - Strong written and verbal communication skills. - Ability to work independently with minimal supervision. - Ability to collaborate effectively across departments. - Proficiency in Microsoft Office, Teams, and support management systems. Benefits - Health care benefits and Insurance benefits (e.g., vision, dental, life, disability) - Retirement benefits (e.g., 401(k)) - Paid time off - 11 Paid holidays