• perform work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

• Provide on-site technical support, troubleshooting, installation, maintenance, and repair for medical technology products across the Huelva province and Seville datacenter • Provide technical support and troubleshooting for customers, accurately diagnosing issues and implementing solutions in line with regulatory guidelines, safety standards, and company protocols • Support the installation, maintenance, repair, routine checks, and performance validation of medical devices • Build strong customer relationships by handling inquiries and complaints professionally, communicating clearly on service status and timelines, and escalating more complex issues when needed

• Manage inbound calls from customers • Create cases for customer calls and verify contract entitlement • Proactive monitoring of systems • Book time slots for engineers when remote diagnosis is not possible • Process part orders and provide updates on delivery • Support infield engineers with technical knowledge • Identify opportunities for improving customer experience

• Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer. • Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit. • Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations. • Provide accurate and detailed as requested for billable quotations within 24 hours. • Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer. • Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution. • Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels. • Connect all available systems to the ZEISS Predictive Service network, as agreed by the Customer. • Conduct special site or system environmental analysis tests as assigned by management. • Train customers on basic system operation and maintenance using established guidelines. • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. • Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role) • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols.