• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions • Translate business objectives into technical requirements and solution designs. • Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform • Help in responding to security questionnaires • Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience • Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms • Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices • Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

• perform work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

• Provide on-site technical support, troubleshooting, installation, maintenance, and repair for medical technology products across the Huelva province and Seville datacenter • Provide technical support and troubleshooting for customers, accurately diagnosing issues and implementing solutions in line with regulatory guidelines, safety standards, and company protocols • Support the installation, maintenance, repair, routine checks, and performance validation of medical devices • Build strong customer relationships by handling inquiries and complaints professionally, communicating clearly on service status and timelines, and escalating more complex issues when needed

• Manage inbound calls from customers • Create cases for customer calls and verify contract entitlement • Proactive monitoring of systems • Book time slots for engineers when remote diagnosis is not possible • Process part orders and provide updates on delivery • Support infield engineers with technical knowledge • Identify opportunities for improving customer experience