• Support change management strategy and execution for a Salesforce implementation • Partner with business leaders, project teams, and end users to understand impacts and adoption needs • Develop change impact assessments, stakeholder plans, communications, and readiness materials • Support training coordination and reinforcement activities • Help identify resistance, adoption risks, and opportunities to improve user readiness • Translate technical changes into clear, practical messaging for business users • Track adoption feedback and help drive continuous improvement

• Serve as a project lead for credentialing’s participation in the integration and ongoing optimization of Salesforce Health Cloud • Develop system and workflow solutions that meet the scope and requirements while focusing on scalability and maintainability • Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined and executed upon • Collaborate with Quality Assurance (QA), product owners, and designers • Act as a subject matter expert for credentialing systems, workflows, and operational processes, including assisting with issue resolution and help desk support • Interface with team members to troubleshoot, debug, and fix issues in production and sandbox environments • Manage system releases and communication to team members • Create reports, dashboards, and custom report types • Manage users, profiles, roles, permission sets, and permission set groups • Create complex flows utilizing loops, email alerts, and custom actions • Readily share knowledge across the team • Champion best practices, coding standards, and documentation • Participate and engage in all Scrum Ceremonies and regular code reviews • Develop, maintain, and deliver training materials and user guidance related to Salesforce Health Cloud and credentialing systems • Evolve individual Salesforce certifications and credentials • Help shape the platform roadmap and influence architectural decisions • Serve as a trusted technical partner to Product, QA, and business stakeholders

• Lead the administration, optimization, and continuous improvement of SBP’s Salesforce environment • Manage system configuration, resolve complex issues, and lead platform enhancements • Partner with stakeholders to improve workflows, reporting, and overall system usability • Own responsibility for Salesforce platform administration • Serve as the primary Salesforce partner to stakeholders, leading discovery, scoping, and solution design • Own delivery of projects from concept through implementation and continuous improvement • Maintain data quality, governance, and overall system reliability • Develop user documentation, training materials, and support resources

• Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e.g., Oracle, Onestream, Tableau, Snowflake, Conga CLM). • Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management. • Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs. • Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes. • Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions. • Serve as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches. • Establish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities. • Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governance. • Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.