• Own responsibility for Salesforce platform administration, ensuring performance, scalability, security, and data integrity • Design and implement workflows, automation, and system enhancements aligned with business needs • Maintain system architecture across Salesforce and integrated tools, including evaluation of third-party solutions • Serve as the primary Salesforce partner to stakeholders, leading discovery, scoping, and solution design • Translate business needs into clear, actionable system requirements and implementation plans • Partner with cross-functional teams on priorities, scope, and expectations throughout the project lifecycle • Create clarity and direction in evolving or ambiguous environments • Own delivery of projects from concept through implementation and continuous improvement • Provide consistent follow-through, clear communication, timely delivery, and high responsiveness on commitments • Continuously identify opportunities to improve processes and system usage • Maintain data quality, governance, and overall system reliability • Manage data imports, exports, deduplication, and ongoing database maintenance • Ensure reporting accuracy and dependable system outputs • Develop user documentation, training materials, and support resources • Promote adoption of Salesforce tools and processes across the organization.

• Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e.g., Oracle, Onestream, Tableau, Snowflake, Conga CLM). • Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management. • Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs. • Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes. • Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions. • Serve as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches. • Establish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities. • Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governance. • Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

Role Description The Salesforce Administrator role will ensure the Salesforce environment is optimized for scalability, performance, and usability, while empowering business stakeholders with actionable insights through advanced analytics and custom dashboards. They will support requests spanning all different functional areas within Salesforce (Reports, Dashboards, Objects, Flows, SF Apps, Workflows, etc). Qualifications - Excellent Customer Service and Communication Skills (written and verbal) - 3-5 Years of experience performing Salesforce Administrator functions - Proficient with Data Loader or Data Integration applications - Proficient with data analysis and report creation - Ability to proactively identify and deliver creative solutions to complex issues - High level of proficiency with MS Excel (Pivot Tables, Vlookups, charts/graphs) Requirements - Serve as the primary administrator for Salesforce, including user management, profiles, roles, permissions, security settings, and data integrity. - Manage and optimize system configurations, automation (Flows, Process Builder, Workflow Rules), and page layouts to support evolving business needs. - Lead system upgrades, new release evaluations, and feature adoption for Salesforce and Einstein Analytics. - Maintain data quality and governance, ensuring reliable reporting and compliance. - Develop and maintain documentation, training materials, and user guides for Salesforce features and Einstein dashboards. - Provide mentorship and training to junior admins or power users. - Collaborate closely with developers, analysts, and cross-functional teams to support larger Salesforce initiatives and integrations. Benefits - Full-time position - Fully Remote Position - Paid time off (vacation and sick) - Medical, dental, and vision insurance - 401(k) with employer match - Employee Assistance Program (EAP) - Employee Resource Groups (ERGs) - Career development and ongoing training - On-site gym, cafe, and free fitness classes - Travel Discounts - Education Scholarships

Role Description The Salesforce Administrator works collaboratively across internal teams to design, configure, and deploy Salesforce-based solutions that streamline workflows and optimize business operations. As a key member of our agile Salesforce Administration team, you will manage a highly dynamic queue of daily requests, meaning your tasks will vary and offer new challenges every day. In this role, you will partner closely with internal stakeholders and teams to deliver high-quality, scalable solutions. This is an incredible opportunity for an experienced professional to gain hands-on experience with a complex Salesforce org, take on meaningful ownership, and thrive within a fast-paced, high-performing agile environment. Primary Job Duties: - Advocate for best practices, continuous learning, and adoption of AI. - Dynamic Queue Management: Manage and execute day-to-day configuration tasks following a Kanban style workflow, adapting quickly to shifting priorities and varying daily requests. - Modern Environment & DevOps Management: Complete configuration in sandbox environments, test, and seamlessly deploy to pipeline environments and production using Copado, GitLab, and modern DevOps practices. - Platform Configuration: Build and maintain Salesforce declarative solutions, focused heavily on Salesforce Flows, custom fields, objects, and lightning page layouts. - Stakeholder & Documentation Management: Document business requirements, technical solutions, and research in Jira, ensuring all documentation is polished, professional, and stakeholder-ready. - Security & Access Control: Manage Organization-Wide Defaults (OWD), sharing settings, restriction rules, permission sets, and permission set groups. - Data Strategy & Protection: Perform standard data management tasks (imports, mass updates) using modern ETL tools. Utilize Salesforce Backup and Archive to ensure data integrity and retention compliance. - System Optimization: Continuously improve the usability, scalability, performance, and overall design of the Salesforce platform. - Availability: Maintain consistent availability and responsiveness during core business hours to collaborate effectively with the team and stakeholders. Qualifications - 3+ years of hands-on experience administering and configuring a complex Salesforce environment. - Certifications: Active Salesforce Certified Platform Administrator credential (formerly Certified Administrator) is required. - DevOps & Tooling: Practical experience with Salesforce DevOps tools (specifically Copado or similar) and code repositories (GitLab). - Modern Automation: Advanced proficiency with Salesforce Flow. - Experience with Salesforce/3rd-party ETL tools (Data Loader, Workbench, etc.). - App Integrations: Experience implementing and managing third-party applications and integrations such as Marketing Cloud Account Engagement, DocuSign, and various AppExchange packages. Desired Qualifications - Certifications in Service Cloud and Experience Cloud. - Experience with Account Engagement. - Experience with Apex and Lightning Components. Benefits - The salary range for this role is $81,000.00 to $95,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). - This role is also eligible for an annual bonus targeted at 15%. - The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Technical Requirements - In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. - This should be acquired prior to the start of your employment. - The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . - Work with your internet provider if you have questions about your connection. - Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.