SBP

• Own responsibility for Salesforce platform administration, ensuring performance, scalability, security, and data integrity • Design and implement workflows, automation, and system enhancements aligned with business needs • Maintain system architecture across Salesforce and integrated tools, including evaluation of third-party solutions • Serve as the primary Salesforce partner to stakeholders, leading discovery, scoping, and solution design • Translate business needs into clear, actionable system requirements and implementation plans • Partner with cross-functional teams on priorities, scope, and expectations throughout the project lifecycle • Create clarity and direction in evolving or ambiguous environments • Own delivery of projects from concept through implementation and continuous improvement • Provide consistent follow-through, clear communication, timely delivery, and high responsiveness on commitments • Continuously identify opportunities to improve processes and system usage • Maintain data quality, governance, and overall system reliability • Manage data imports, exports, deduplication, and ongoing database maintenance • Ensure reporting accuracy and dependable system outputs • Develop user documentation, training materials, and support resources • Promote adoption of Salesforce tools and processes across the organization.