Role Description This role is for one of our clients. Are you a Level 3 / Tier 3 network support engineer interested in data science and autonomous infrastructure? Our client is building vertically integrated networking systems and using the data they generate to power the next generation of AI-driven infrastructure. They’re looking for engineers experienced in final escalations, packet analysis, troubleshooting, and RCA workflows to help label, annotate, and structure networking data from real production systems. This is a hands-on role that blends your L3 troubleshooting and incident-response experience with a growing understanding of how data pipelines are built and used in AI systems. In this role, you’ll: - Review real-world data from deployed networks: logs, configs, telemetry, event streams - Label and classify network behaviors, issues, anomalies, and incident patterns - Help define schemas and structure for large-scale data pipelines that downstream ML models will train on Qualifications - Currently working as a Level 3, Tier 3, Senior, Lead, or Principal Support Engineer supporting enterprise network infrastructure. - Hands-on experience managing, troubleshooting, and supporting enterprise networking environments. - Strong experience with technologies such as: - Network switches - Wireless access points (APs) - Firewalls - Routing and switching infrastructure - Proven experience handling: - Production incidents - Final-level escalations - On-call support responsibilities - Root cause analysis (RCA) - Network troubleshooting and outage resolution - Experience supporting end-customer environments across industries such as: - Retail - Healthcare - Financial Services - Manufacturing - Higher Education - Hospitality - Large Enterprise Organizations - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. Preferred Qualifications - Curiosity about machine learning, AI systems, and data-driven infrastructure operations. - Interest in understanding how raw infrastructure and operational data is transformed into machine learning inputs. - Experience working with network monitoring, observability, or operational analytics platforms. - Familiarity with automation, network operations, or intelligent infrastructure technologies. Work Arrangement - Fully remote engagement. - Flexible schedule with an expected commitment of approximately 30–40 hours per week. - Direct collaboration with the client team. - Projects may be extended, shortened, or concluded based on business needs and performance. Contract & Payment Details - Independent contractor engagement. - Weekly payments via Stripe or Wise based on approved services rendered. - Work performed will not involve access to confidential or proprietary information from any employer, client, or institution. Equal Opportunity - Qualified applicants will be considered without regard to legally protected characteristics. - Reasonable accommodations are available upon request. - Please Note: Sponsorship for H-1B visas or STEM OPT programs is not available for this engagement.

Role Description - Informatikai, hálózati hibák regisztrálása és kiosztása megfelelő megoldócsapatoknak - Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása - Hálózati eszközök figyelése automatizált monitorozó rendszerben - Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása - Jegykezelő rendszer használata, incidensek logolása Qualifications - Erős közép/felsőfokú angol nyelvtudás - Informatikai affinitás: új programok gyors elsajátítása, gördülékeny munkavégzés komplex rendszerekben - Pontosság, precizitás - Csapatjátékos - Ügyfélorientált gondolkodásmód, jó problémamegoldó készség - Német nyelvtudás előnyt jelent Company Description A Deutsche Telekom IT Solutions (korábban IT Services Hungary, ITSH) Magyarország legnagyobb IKT-munkaadója, a Deutsche Telekom Csoport tagja. A 2006-ban alakult, több mint 5000 fős cég az informatikai és telekommunikációs szolgáltatások széles körét nyújtja. A vállalat 2019-ben elnyerte a Nemzeti Befektetési Ügynökség (HIPA) legjobb oktatási együttműködésért járó díját, a PwC Magyarország független felmérése alapján a legvonzóbb magyarországi munkahelyek közé tartozik, és a legetikusabb multinacionális vállalat címét is megkapta. A cég folyamatosan fejleszti négy – budapesti, debreceni, pécsi és szegedi – telephelyét, és várja képzett informatikai szakemberek jelentkezését a csapatába.

• Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks • Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network • Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff • Configure, manage, and optimize network monitoring and alerting systems • Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data • Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment • Deploy and support public Wi-Fi network services • Assist in administering and maintaining Linux and Windows servers and applications • Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC) • Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services • Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC • Assist in diagnosing and troubleshooting advance networking and Wi-Fi issues • Participate in an on-call rotation with a small team of Network Engineers • Perform other duties as assigned

Role Description Are you a Level 3 / Tier 3 network support engineer who also enjoys scripting or programming — and is curious about how data powers intelligent systems? Our client is building vertically integrated networking systems and leveraging the data they generate to power the next generation of autonomous infrastructure. They're looking for the engineers who keep existing infrastructure online and stable — the ones owning final escalations, dissecting packet captures, and running RCAs — combined with the scripting depth to automate the operations work around it. This is a hands-on role at the intersection of infrastructure, data pipelines, and machine learning, where your work will directly influence how intelligent systems understand and operate real-world networks. In this role, you’ll: - Review real-world data from deployed networks (logs, configurations, telemetry, event streams) - Label, classify, and analyze network behaviors, issues, and anomalies - Write scripts/tools to process, clean, and transform network data - Help define schemas and structure for large-scale data pipelines - Collaborate closely with the client team to improve data quality and usability for ML systems Qualifications - Work today as a Level 3 / Tier 3 / Principal Support Engineer keeping existing enterprise infrastructure online and stable — on-call rotation, RCAs, final escalations, troubleshooting outages — Must Have - Have hands-on experience with end-customer enterprise networks (switches, APs, firewalls in retail, healthcare, financial, manufacturing, university, hospitality, etc.) — Must Have - Have scripting experience in service of operations (Python, Bash, Ansible, PowerShell) — for log redaction, compliance checks, monitoring automation, config audits, or pipeline tooling — Must Have - Are comfortable interpreting logs, events, and time-series metrics - Have experience automating workflows or working with data pipelines (nice to have) - Are curious about how raw infrastructure data becomes machine learning input - Are excited to contribute to the future of autonomous networking systems Requirements - Location: San Francisco, CA (In-Person Preferred) - Commitment: Full-time - Collaboration: You will work directly with the client team Contract and Payment Terms - You will be engaged as an independent contractor. - This is a fully remote role that can be completed on your own schedule. - Projects can be extended, shortened, or concluded early depending on needs and performance. - Your work will not involve access to confidential or proprietary information from any employer, client, or institution. - Payments are weekly on Stripe or Wise based on services rendered. - Please note: We are unable to support H1-B or STEM OPT candidates at this time.