• Educate homeowners about Splitero's Home Equity Investment by explaining our terms and how it differs from traditional financing options. • Respond to homeowner questions, listen to their needs and concerns, and provide accurate information. • Manage a pipeline of multiple homeowners through the entire transaction process, from initial inquiry to closing, ensuring a smooth and efficient experience. • Work collaboratively with Processors and other team members, contributing to a team-oriented environment and supporting the overall goals of Splitero. • Utilize a comprehensive tech stack to track homeowner statuses and interactions, collaborate with team members, and manage homeowner data. • Ensure all interactions and transactions align with Splitero’s policies and procedures and mortgage industry best practices.

• Monitor internal compliance with GDPR and national data protection laws • Advise on data protection impact assessments (DPIAs), data transfers, and privacy-by-design practices • Ensure documentation of processing activities (RoPA) is up to date and accurate • Serve as the primary point of contact for EU data protection supervisory authorities • Support the organization in handling user requests (access, erasure, portability, etc.) • Coordinate with Compliance, Legal, Product, Engineering, and Support teams • Review vendor contracts and ensure GDPR-compliant data processing agreements are in place • Advise on lawful bases for processing, consent, and cross-border data transfers (e.g., AWS Japan hosting) • Monitor compliance with special category data (e.g., biometric data) processing • Conduct internal training on data protection principles and GDPR responsibilities • Raise awareness among leadership and staff regarding privacy obligations and best practices

• Handle incoming customer and partner queries via phone, email, and chat in both **Croatian/Bosnian/Serbian** and **English** • Assist with reservations, cancellations, modifications, and general travel-related issues • Provide guidance on platform tools, policies, and procedures • Log all interactions in the CRM system, ensuring accuracy and follow-up • Identify issues, resolve them quickly, and escalate when necessary • Maintain professionalism and empathy, particularly in stressful situations • Consistently meet service quality and customer satisfaction goals

**Job Summary** Catilas Resources Limited is currently recruiting motivated individuals to join our team as an **Agency Banking Field Representative** for a leading commercial Bank in Nigeria. As an Agency Banking Field Representative, you will be responsible for expanding the Bank’s reach and supporting banking agents. This role requires proactivity and excellent interpersonal skills. Responsibilities: - Recruit and onboard suitable agents according to the Bank’s requirements - Ensure effective training of agents on the Bank’s products, services and digital platforms. - Maintain the relationship between the Bank and agents while upholding excellent performance and ensuring compliance. - Ensure agents adhere to banking regulations and operational guidelines through adequate fraud prevention trainings schemes. - Devise plans to expand Agency banking and improve customer service. - Educate agents on digital banking to ensure efficiency.