Catilas Resources Limited

• Attain and exceed the bank’s sales targets. • Identify and contact potential customers through cold calling, networking, and other lead generation strategies. • Present and demonstrate the bank’s products and services to potential customers. • Build and maintain strong relationships with customers. • Provide excellent customer service and address any customer inquiries or concerns. • Stay updated on product knowledge and industry trends. • Collaborate with the sales team to support overall sales objectives.

**Job Summary** Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire **highly motivated Customer Care Officers. **The ideal candidate would be performing the following responsibilities: **Customer Service & Inquiry Handling ** - Respond to customer inquiries via phone, email, one-on-one interactions, etc. - Provide information about banking products, services, policies, and procedures. - Maintain a professional and positive attitude while assisting customers. **Cash Handling & Tellering Functions ** - Process deposits, withdrawals, transfers, and payments accurately and efficiently. - Handle cash transactions, verify amounts, and ensure accurate record-keeping. - Reconcile daily transactions and balance cash drawers at the end of day. - Issue cheques, drafts, and other banking instruments. **Issue Resolution & Technical Support ** - Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. - Resolve customer complaints promptly, ensuring a positive experience. - Investigate discrepancies, identify root causes, and implement solutions. - Assist customers with online and mobile banking issues, troubleshooting as needed. **Request & Transaction Processing ** - Facilitate account opening, loan applications, and card issuance. - Assist with order placements, transaction tracking, and processing. **Customer Education & Cross-Selling ** - Educate customers on product features and benefits. - Promote additional banking products and services, such as loans, savings plans, and investment options. - Recommend upgrades or complementary financial solutions to meet customer needs. **Records Management & Compliance ** - Update and maintain accurate customer records in the banking database. - Document customer interactions, feedback, and resolutions. - Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines. **Collaboration & Performance Metrics ** - Work closely with other departments to ensure smooth issue resolution. - Meet service metrics such as response time, resolution rate, and customer satisfaction scores. - Contribute to process improvement initiatives and provide customer feedback to enhance services. **Continuous Improvement & Customer Experience** - Stay updated on banking policies, industry trends, and new financial products. - Strive to exceed customer expectations and build long-term relationships. - Ensure an empathetic and customer-focused approach in all interactions.

• Seek out new prospects and develop clientele base via networking • Promotes products and services to existing and prospective clients by utilizing available resources • Work with prospects through the sales process; understand customer needs; handle objections and close business deals • Addresses client inquiries, ensuring their needs are consistently met and explaining features, advantages and disadvantages of policies to promote sales of insurance plans • Maximize sales of appropriate products that meet the needs of customers by effective use of sales skills • Achieve, or exceed sales targets while ensuring compliance to all with sale objectives • Deliver excellent customer service and ensure effective relationship management of customers • Monitors insurance industry trends, competitive products, pricing, and generally gather • Maintain daily, weekly and monthly sales records and provide sales reports as required • Carry out any other assignments given by supervisor

• Conducting market research to understand industry trends, customer needs, and competitive landscapes. • Analysing data to identify opportunities and challenges in the market. • Defining and identifying target audiences for products or services. • Creating buyer personas to understand customer demographics, behaviours’, and preferences. • Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales. • Provide support on all activities related to agent onboarding, management, business development, and issue resolution. • Manage Agent's activities and intensity in line with set targets. • Collecting and analyzing customer feedback through surveys and other methods. • Using feedback to improve products, services, and marketing strategies. • Implementing strategies to retain and renew existing client contracts. • Addressing customer concerns promptly to maintain long-term relationships. • Identifying opportunities for cross-selling additional products or services. • Maximizing revenue by encouraging clients to upgrade or expand their purchases. • Staying informed about the features, benefits, and applications of the company's products or services. • Communicating product knowledge effectively to potential and existing clients. • Identifying potential customers and businesses that may be interested in the company's products or services. • Generating leads through various channels, including cold calling, networking, and online research.