**Job Summary** Catilas Resources Limited is currently recruiting motivated individuals to join our team as an **Agency Banking Field Representative** for a leading commercial Bank in Nigeria. As an Agency Banking Field Representative, you will be responsible for expanding the Bank’s reach and supporting banking agents. This role requires proactivity and excellent interpersonal skills. Responsibilities: - Recruit and onboard suitable agents according to the Bank’s requirements - Ensure effective training of agents on the Bank’s products, services and digital platforms. - Maintain the relationship between the Bank and agents while upholding excellent performance and ensuring compliance. - Ensure agents adhere to banking regulations and operational guidelines through adequate fraud prevention trainings schemes. - Devise plans to expand Agency banking and improve customer service. - Educate agents on digital banking to ensure efficiency.

• Monitor and manage automated travel booking processes. • Identify opportunities to automate operational workflows and reduce manual tasks. • Investigate booking exceptions and automation failures. • Collaborate with Product and Engineering teams to enhance automation capabilities. • Analyze operational data and recommend process improvements. • Ensure compliance with airline, hotel, and travel supplier policies. • Develop and maintain operational documentation and process guidelines. • Support system testing and implementation of new automation features.

• Manage travel fulfillment activities for flights, hotels, and related services. • Ensure timely issuance of tickets, confirmations, and travel documents. • Coordinate with suppliers and internal teams to fulfill customer requirements. • Handle booking amendments, cancellations, refunds, and reissues. • Monitor fulfillment performance and service quality metrics. • Resolve operational issues and escalations efficiently. • Ensure compliance with company procedures and travel policies. • Support junior team members and contribute to operational excellence initiatives.

• Manage and process flight, hotel, and travel-related bookings accurately and efficiently. • Handle complex booking requests, modifications, cancellations, and travel disruptions. • Monitor booking quality, compliance, and operational service standards. • Investigate and resolve booking-related issues and customer escalations. • Ensure adherence to company policies, travel regulations, and supplier requirements. • Collaborate with Customer Experience, Commercial, Product, and Technology teams to improve service delivery. • Identify process improvement opportunities and contribute to automation initiatives. • Support training and onboarding of new team members and share operational best practices. • Maintain accurate booking records and documentation within internal systems. • Prepare operational reports and provide insights on booking trends, challenges, and performance metrics.