We revolutionise molecular diagnostics of allergies and food intolerances.
Technical Service Coordinator
Location
Italy
Posted
9 hours ago
Salary
€3.6K / month
Seniority
Senior
Job Description
Technical Service Coordinator
MADx – Macro Array Diagnostics GmbH
• Perform regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and prolonged service life • Identify and analyze technical faults in devices and systems, troubleshoot effectively, and carry out necessary repairs • Install and commission new equipment, including training laboratory personnel in proper use and operation • Provide technical assistance and advice to customers, ensuring high service quality and customer satisfaction • Accurately document all work performed, including service reports and technical documentation • Manage procurement, replacement, and inventory of spare parts as required • Ensure all equipment meets relevant quality standards and compliance regulations • Coordinate delivery and installation of equipment to laboratories or medical practices • Support the sales team by participating in national trade fairs and congresses and maintaining close collaboration with sales colleagues
Job Requirements
- Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
- Proven experience in field service engineering, including experience coordinating group/team departments
- Demonstrated experience in maintenance and repair of laboratory diagnostic equipment, ideally within medical technology or the laboratory sector
- Strong technical aptitude with the ability to quickly understand and diagnose complex systems
- Self-motivated, solution-focused approach and a high degree of personal initiative
- Excellent communication skills in Italian and English, both for client interactions and internal team collaboration
- Willingness to travel extensively throughout Italy and flexibility to support multiple customer sites as required
- Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems
- A full Italian driving licence (Category B) is essential
Benefits
- Permanent full-time position (40 hours/week)
- Flexible working hours with long-term job security
- Attractive compensation: competitive salary package, car allowance, and additional health insurance
- Innovative work environment: join a dynamic, fast-growing company with modern structures
- Development opportunities: support for further training and professional qualifications
- Team culture: a motivated, supportive team and a positive working atmosphere
- Modern equipment: up-to-date IT tools and technology to support your work effectively
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