Professional Services Manager Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. Who You Are: Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems. Path to Success: As a Professional Services Manager (PSM) part of SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. - Within the first month, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. - At the end of the three months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio. - Upon completion of your first year, you will leverage your acquired skills to oversee your team and oversee the full scope of customer engagements. Concurrently, you will serve as a trusted advisor to customers, peers, and leaders, and you will be accountable for fostering your team members' professional growth and assisting them in setting and achieving their goals. Responsibilities: - Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner - Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation - Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases - Serve as the senior point of contact for client escalations - Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success - Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business - Provide project management duties on occasion for customer engagements as needed - Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers - Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation  - Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth - Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support - Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development - Coach Engagement Managers and project team members on project performance and development areas - Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills Requirements: - 7+ years of professional experience at a Software, SaaS, or consulting company - 3+ years of project management experience - 2+ years of people management experience - Exceptional mentorship and leadership skills with a passion for continuous improvement - Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management) - Exceptional communication skills and extensive experience working with clients and partners - Outstanding organizational and multi-tasking abilities - Extensive experience working with Sales to scope services projects for enterprise software Travel: This position requires up to 15% travel Education: Bachelor’s degree or equivalent work experience. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $97,600 - $164,492.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

• Lead all selling efforts for assigned strategic accounts including and not limited to driving sales growth through presenting clinical and financial value propositions aligned with the strategic accounts key initiatives and financial goals, developing, implementing and monitoring enterprise contracting solutions, driving business growth strategies, conducting quarterly business reviews and supporting and guiding executive-level decision-making processes. • Regularly interface and collaborate with ICU Medical senior leadership of the respective business units to align strategic accounts needs, market trends and desired outcomes. • Orchestrate internal teams while serving as the main point of contact for the customer’s buying team. • Participate in the account relationship and activity post-sale, in partnership with Alternate Site Account Manager. • Make key decisions with pricing strategy based on data analytics and competitive marketing strategies. • Maintain contract and pricing integrity across all business units in assigned strategic accounts. • Document and maintain accurate and timely strategic account plans. • Consistently maintain and apply knowledge of market, competitive and industry trends and apply to strategy within assigned accounts accordingly. • Proactively negotiate, influence and communicate Request for Proposals (RFP’s) and Request for Information (RFI’s) for all assigned strategic accounts. • Administration of contract documents, membership lists, extensions, amendments, and any special programs and communications to the assigned strategic accounts while positioning ICU Medical brands to win profitable contracts. • Maintain and track all executed agreements with the ability to define the positive sales growth versus the pricing concessions in return for the strategic accounts committed sales volume levels. • Provide value to the field sales organization by driving profitable revenue through successful project management of targeted key speed to impact initiatives within the assigned strategic accounts. • Promote and be viewed as a Trusted Advisor on all aspects of strategic account management by both internal and external stakeholders including the delivery of exceeding the annual sales target.

• Identify and generate new business opportunities through outbound prospecting, referrals, networking, and market research. • Qualify leads by assessing business needs, purchasing potential, and alignment with company offerings. • Maintain accurate and up-to-date lead records within CRM systems and sales databases. • Collaborate closely with the sales team to ensure timely lead follow-up and effective conversion strategies. • Monitor and manage the sales pipeline, ensuring consistent lead progression through the sales funnel. • Build and maintain relationships with prospective wholesale customers, distributors, and business partners. • Track lead generation activities and performance metrics, providing regular reports and insights to management. • Support marketing initiatives, campaigns, trade shows, and other lead generation efforts. • Conduct market and competitor research to identify new business opportunities and emerging industry trends. • Continuously evaluate and improve lead generation processes to maximize efficiency and conversion rates.

• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences; • Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery; • Coordinate cross-functional launch readiness for each new product release; • Track progress in Jira and keep delivery status accurate and current; • Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion; • Publish a regular status update covering progress, upcoming launches, and active blockers; • Act as the primary point of contact for coordination questions across teams; • Maintain Confluence documentation for processes, decision logs, and launch playbooks; • Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths; • Operate the request intake and tracking system — receive needs, route to owners, monitor progress; • Run regular syncs with key contacts across departments and resolve or escalate blockers; • Build and maintain operational playbooks so the model scales cleanly as the portfolio grows; • Capture feedback from product teams and product owners, route actionable items, and close the loop; • Synthesize recurring themes into input for product prioritization; • Track delivery and operational metrics and surface friction across the partner journey.