Rithum

• Lead strategic programs and transformation initiatives that improve the client operating model across onboarding, retention, growth, escalation management, and service scalability. • Design scalable operating models, service frameworks, segmentation strategies, and operational processes that improve client outcomes and business efficiency. • Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans. • Identify operational gaps, process inefficiencies, and scaling challenges, and drive solutions that improve consistency and scalability. • Support enterprise priorities through operational transformation initiatives aligned to long-term business goals. • Lead complex cross-functional initiatives from concept through execution, driving alignment, accountability, and measurable outcomes. • Partner with Client Success, Product, Services, Engineering, Commercial, Finance, and Operations teams to support strategic initiatives and operational improvements. • Influence decision-making across technical, commercial, and operational teams through data-driven insights and recommendations. • Guide stakeholders through organizational change, including new processes, operating models, and workflow adoption. • Manage initiative timelines, deliverables, dependencies, risks, and communications across global teams. • Build and manage reporting frameworks and dashboards focused on client health, service quality, operational effectiveness, and business performance. • Analyze operational and client data to identify trends, risks, opportunities, and improvement areas that inform strategic decisions. • Develop executive-ready presentations, business reviews, status updates, and strategic insight materials. • Establish scalable reporting processes, operational standards, and governance practices that improve visibility and execution consistency. • Measure initiative outcomes and operational performance to support continuous improvement. • Champion AI adoption and workflow automation to improve decision-making, reduce manual effort, and enhance the client experience. • Identify opportunities to leverage AI, automation, and emerging technologies to improve operational scalability and organizational effectiveness. • Partner across teams to implement AI-enabled workflows, reporting enhancements, and operational tooling improvements. • Promote AI-first and data-driven ways of working that improve productivity, consistency, and business impact.

• Prospect and acquire net-new key clients across priority verticals and strategic accounts. • Build and manage a robust pipeline through disciplined outbound activity and self-generated opportunities. • Drive the full sales cycle from initial outreach through close in complex mid-market & enterprise environments. • Maintain a consistent cadence of outbound prospecting including calls, emails, outreach, and targeted account engagement. • Own weekly pipeline generation targets and activity metrics. • Conduct discovery conversations that uncover business problems tied to commerce growth and operational efficiency. • Position Rithum’s platform as the central infrastructure enabling brands and retailers to scale marketplace and digital commerce operations. • Engage executive stakeholders and decision makers with clear value articulation. • Lead complex sales motions involving cross-functional stakeholders and long sales cycles. • Identify and pursue high-value mid-market & enterprise prospects aligned to Rithum’s ideal client profile. • Build account strategies that leverage marketplace expansion, channel orchestration, and data intelligence capabilities. • Manage opportunities through a disciplined sales methodology and deal inspection cadence. • Collaborate with internal stakeholders including sales engineering, product, services, and leadership to advance opportunities. • Maintain accurate pipeline visibility and forecast integrity.

• Prospect and acquire net-new key clients across priority verticals and strategic accounts. • Build and manage a robust pipeline through disciplined outbound activity and self-generated opportunities. • Drive the full sales cycle from initial outreach through close in complex mid-market & enterprise environments. • Maintain a consistent cadence of outbound prospecting including calls, emails, outreach, and targeted account engagement. • Own weekly pipeline generation targets and activity metrics. • Conduct discovery conversations that uncover business problems tied to commerce growth and operational efficiency. • Position Rithum’s platform as the central infrastructure enabling brands and retailers to scale marketplace and digital commerce operations. • Adopt the Rithum Way of Selling model. • Engage executive stakeholders and decision makers with clear value articulation. • Lead complex sales motions involving cross-functional stakeholders and long sales cycles. • Identify and pursue high-value mid-market & enterprise prospects aligned to Rithum’s ideal client profile. • Build account strategies that leverage marketplace expansion, channel orchestration, and data intelligence capabilities. • Manage opportunities through a disciplined sales methodology and deal inspection cadence. • Collaborate with internal stakeholders including sales engineering, product, services, and leadership to advance opportunities. • Maintain accurate pipeline visibility and forecast integrity.

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO. • Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans. • Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities. • Drive execution across discovery, planning, development, testing, release, and post-launch iteration. • Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives. • Analyze data, client feedback, and market signals to inform product decisions and improve feature value. • Oversee product documentation, release notes, internal enablement materials, and stakeholder communications. • Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption. • Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO. • Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans. • Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities. • Drive execution across discovery, planning, development, testing, release, and post-launch iteration. • Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives. • Analyze data, client feedback, and market signals to inform product decisions and improve feature value. • Oversee product documentation, release notes, internal enablement materials, and stakeholder communications. • Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption. • Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO. • Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans. • Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities. • Drive execution across discovery, planning, development, testing, release, and post-launch iteration. • Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives. • Analyze data, client feedback, and market signals to inform product decisions and improve feature value. • Oversee product documentation, release notes, internal enablement materials, and stakeholder communications. • Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption. • Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

• Oversee and manage multiple software engineering teams, ensuring they are working efficiently and are aligned with organizational objectives. • Provide mentorship and career development opportunities to engineering managers and senior engineers, helping them grow as leaders. • Lead efforts to recruit, hire, and retain top engineering talent – to ensure we build high-performing, diverse teams that collaborate effectively. • Foster an environment where teams feel pride and ownership in their product and Rithum as a whole. Create and nurture a positive, inclusive, and innovative engineering culture that aligns with company values and promotes teamwork, diversity, and collaboration. • Encourage an attitude of proactive responsibility (finding problems before the client does), and a sense of ownership and urgency in resolving client-facing production problems quickly. Create a culture where people don't just point out problems but also become a part of the solution. • Develop and communicate the long-term technical vision and strategy that aligns with the company’s business goals. Work with C-level executives to translate business needs into actionable engineering plans. • Collaborate with product management to develop and prioritize the engineering roadmap, ensuring resources are allocated effectively to meet project deadlines and business priorities. • Plan and manage the engineering budget, ensuring efficient use of resources while balancing project needs and cost constraints. • Assure education, awareness, and adherence of your team to Rithum software development processes and standards, including Scrum agile development, automated testing, internationalization, usability, scalability, and service-oriented architecture initiatives. • Continuously assess and refine development processes to increase efficiency, reduce bottlenecks, and improve collaboration between engineering and other teams. • Oversee the design and development of advanced software solutions that scale across hundreds of servers and meet aggressive fault tolerance standards. • Regularly communicate progress, technical challenges, and project outcomes to the executive team, providing insights that guide broader business strategy. • Ensure that all stakeholders, including product, operations, and business leaders, are aligned on technical initiatives and that expectations are managed effectively. • Interface with key clients, partners, and external stakeholders when necessary, providing technical insight and ensuring smooth delivery of software products.

• Oversee and manage multiple software engineering teams, ensuring they are working efficiently and are aligned with organizational objectives. • Provide mentorship and career development opportunities to engineering managers and senior engineers, helping them grow as leaders. • Lead efforts to recruit, hire, and retain top engineering talent – to ensure we build high-performing, diverse teams that collaborate effectively. • Foster an environment where teams feel pride and ownership in their product and Rithum as a whole. Create and nurture a positive, inclusive, and innovative engineering culture that aligns with company values and promotes teamwork, diversity, and collaboration. • Encourage an attitude of proactive responsibility (finding problems before the client does), and a sense of ownership and urgency in resolving client-facing production problems quickly. Create a culture where people don't just point out problems but also become a part of the solution. • Develop and communicate the long-term technical vision and strategy that aligns with the company’s business goals. Work with C-level executives to translate business needs into actionable engineering plans. • Collaborate with product management to develop and prioritize the engineering roadmap, ensuring resources are allocated effectively to meet project deadlines and business priorities. • Plan and manage the engineering budget, ensuring efficient use of resources while balancing project needs and cost constraints. • Assure education, awareness, and adherence of your team to Rithum software development processes and standards, including Scrum agile development, automated testing, internationalization, usability, scalability, and service-oriented architecture initiatives. • Continuously assess and refine development processes to increase efficiency, reduce bottlenecks, and improve collaboration between engineering and other teams. • Oversee the design and development of advanced software solutions that scale across hundreds of servers and meet aggressive fault tolerance standards. • Regularly communicate progress, technical challenges, and project outcomes to the executive team, providing insights that guide broader business strategy. • Ensure that all stakeholders, including product, operations, and business leaders, are aligned on technical initiatives and that expectations are managed effectively. • Interface with key clients, partners, and external stakeholders when necessary, providing technical insight and ensuring smooth delivery of software products.

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO. • Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans. • Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities. • Drive execution across discovery, planning, development, testing, release, and post-launch iteration. • Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives. • Analyze data, client feedback, and market signals to inform product decisions and improve feature value. • Oversee product documentation, release notes, internal enablement materials, and stakeholder communications. • Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption. • Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

• Support Senior Product Manager across strategic intelligence workstreams, including Content Optimization, Pricing Intelligence, and Greenfield Intelligence Projects such as GEO. • Translate business priorities into clear technical product requirements, user stories, acceptance criteria, and delivery plans. • Partner closely with Product, Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities. • Drive execution across discovery, planning, development, testing, release, and post-launch iteration. • Manage cross-functional alignment, dependencies, timelines, risks, and status reporting across multiple initiatives. • Analyze data, client feedback, and market signals to inform product decisions and improve feature value. • Oversee product documentation, release notes, internal enablement materials, and stakeholder communications. • Support client and internal team discussions to clarify requirements, validate use cases, and ensure successful adoption. • Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation