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Extenteam

The #1 Trusted Remote Staffing Solutions for Property Management Professionals

Guest Services Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 201-500Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

9 hours ago

Salary

0

Seniority

Senior

English

Job Description

Guest Services Specialist

Extenteam

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging. • Provide accurate information regarding bookings, services, policies, and other inquiries. • Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction. • Assist with booking and confirming reservations. Assisting with reservations sales. • Guest review management: Review guest feedback and answer reviews on OTAs. • Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met. • Create, update, and maintain guest communication templates and FAQs. • Ensure all communications reflect the partner's voice and guidelines. • Attend occasional virtual meetings and training sessions. • Provide constant feedback to the team regarding partner issues/suggestions to improve processes. • Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc. • Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings. • Work on off-season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures. • Handle permitting, Insurance requirements/documentation from property owners. • Manage calendar and inbox.

Job Requirements

  • Excellent written and verbal English skills for phone, text, and email communication.
  • Previous experience in guest services, reservations, or a related field.
  • Strong organizational and multitasking abilities.
  • Ability to work independently in a remote work environment.
  • Attention to detail and commitment to providing exceptional service.
  • Ability to show empathy, exhibit patience, and have a customer-centric mindset.
  • Possess critical thinking and problem-solving skills.
  • Ability to learn new software quickly and efficiently.
  • Willingness to ask questions when unclear about a task or process.

Benefits

  • Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
  • Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
  • Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
  • HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

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