Extenteam

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging. • Provide accurate information regarding bookings, services, policies, and other inquiries. • Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction. • Assist with booking and confirming reservations. Assisting with reservations sales. • Guest review management: Review guest feedback and answer reviews on OTAs. • Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met. • Create, update, and maintain guest communication templates and FAQs. • Ensure all communications reflect the partner's voice and guidelines. • Attend occasional virtual meetings and training sessions. • Provide constant feedback to the team regarding partner issues/suggestions to improve processes. • Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc. • Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings. • Work on off-season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures. • Handle permitting, Insurance requirements/documentation from property owners. • Manage calendar and inbox.

• Translate the company's overarching mission into a roadmap that engineering, sales, and leadership can rally around. • Maintain a living, prioritized backlog that reflects real customer needs, business priorities, and technical constraints. • Provide product input on automation initiatives and roadmap decisions in partnership with Engineering and Operations. • Treat the product roadmap as a living document that evolves with the technology landscape. Continuously identify new tools, AI capabilities, and emerging solutions that can replace manual effort, improve performance, or unlock new value for customers. • Build deep, structured alignment with the founder - not just high-level sign-offs, but shared mental models of why, what, and complexity. Create communication rhythms that keep the founder informed without bottlenecking execution. • Work daily alongside a senior, experienced engineering team that has built and shipped products together across multiple projects and geographies. • Translate ambiguous ideas into well-scoped, unblocking specs without over-specifying. • Lead automation-first product thinking, design features and workflows that reduce manual work and enable real-time monitoring. • Hire, onboard, and develop a Senior PM from day one, with a clear mandate for which product scope they own. • Partner with Sales on product positioning, service tiers, and scaling plans.