Role Description Join our innovative team and help us in shaping the future of Technology! - Hands-on Agentforce experience, including Core and Agentforce prompting. - Strong Apex development background and experience with Salesforce Data Cloud ingestion patterns. - Proven experience architecting and delivering complex Salesforce solutions. - Experience navigating enterprise security and compliance review processes. - Life sciences industry experience. Qualifications - VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. - We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. - This is a remote position. Benefits - Exciting Projects, Meaningful Impact - Continuous Learning and Growth - State-of-the-Art Technologies - Collaborative Team Environment - Make a Real Difference - Work-Life Balance

• Support the design, configuration, testing, and delivery of Salesforce solutions for Financial Services clients • Work with clients and internal stakeholders to gather, clarify, and document business requirements • Translate discovery findings into user stories, functional requirements, process flows, and solution documentation • Support Salesforce configurations and features including custom objects, fields, page layouts, flows, validation rules, approval processes, reports, dashboards, permissions, and role hierarchies • Support implementations across Salesforce products such as Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and related partner solutions • Participate in solution design conversations and help document gaps, risks, dependencies, and follow-up items • Support data management activities, including data structure documentation, migration preparation, data quality review, and reporting needs • Create and maintain documentation including user stories, test scripts, training materials, process maps, configuration notes, and client-facing guides • Participate in testing activities, including UAT planning, test case preparation, issue tracking, and defect resolution support • Support client training, enablement, and post-launch support • Contribute to Saasinct’s internal delivery practices by identifying better ways to document, configure, test, and support Salesforce work

Role Description We are looking for a Salesforce Support Engineer to join a collaborative Agile/DevOps environment and support the development, maintenance, and optimization of Salesforce solutions. The role combines hands-on development, platform support, integrations, and troubleshooting, while working closely with cross-functional teams and business stakeholders to deliver reliable and scalable solutions. Key Responsibilities - Develop, test, and maintain Salesforce solutions, integrations, and data migration components - Support Salesforce administration, configuration, and daily platform operations - Troubleshoot technical issues, manage incidents, and provide application support - Maintain and improve CI/CD pipelines and DevOps processes - Perform testing, validation, and performance optimization to ensure platform reliability and security - Collaborate with cross-functional teams on system enhancements, deployments, and new features - Participate in requirements analysis and contribute to solution improvements - Create and maintain technical documentation and support materials - Monitor platform performance and proactively address issues and risks - Recommend improvements to existing processes, integrations, and configurations Qualifications - 3+ years of experience with Salesforce development, configuration, or administration - 2+ years of experience with Salesforce Field Service solutions - Experience building integrations between Salesforce and ERP or enterprise systems - Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.) - Experience in Lightning Web Components (LWC) development - Good understanding of DevOps principles, CI/CD practices, and Agile methodologies - Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App - Experience with tools such as JIRA, ServiceNow, or similar platforms - Strong problem-solving and troubleshooting skills with attention to detail - Excellent communication skills and fluent English Requirements - A significant advantage would be Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer Benefits - At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. - Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Company Description Tieto Tech Consulting (MentorMate from 2001 to 2026) provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. With a strong heritage of Nordic quality, local presence, and global-scale operations, we are backed by 8,500+ IT professionals. Our clients trust us for advanced data and analytics skills, top industry-specific expertise, specialized software R&D, and the capabilities of a multinational team. Tieto Tech Consulting’s team in Bulgaria consists of 500+ professionals specializing in the development of tailored digital solutions in diverse industries.

• Create SFMC architecture and solution designs leveraging deep expertise in Salesforce Marketing Cloud based on business use cases and requirements. • Collaborate with Enterprise Architecture, Consumer Architecture, and content management teams. • Define end-to-end SFMC solution architecture and integration with surrounding enterprise systems. • Ensure scalability, compliance, maintainability, and integration readiness of SFMC solutions. • Work with SFMC Business Analysts, Product Owners, Sector IT, and Marketing teams to convert requirements into best-practice SFMC technical designs. • Work directly with stakeholders to design and govern highly usable, scalable, extensible, and maintainable Salesforce solutions. • Solve ambiguous technical problems and simplify complex SFMC implementation challenges. • Troubleshoot key implementation issues and drive successful resolution. • Use deep SFMC business and technical knowledge to support estimation for major initiatives. • Provide technical oversight to the development team (up to 5 resources) and ensure sound technical delivery. • Design and implement complex SFMC solutions using Email Studio, Mobile Studio, Web Studio / Cloud Pages, Automation Studio, Journey Builder, and related capabilities. • Implement integrations with other systems using SSJS and APIs. • Contribute to SFMC CoE initiatives by creating reference architectures, common patterns, reusable assets, and data models. • Evangelize and educate internal stakeholders on SFMC technology and platform capabilities. • Drive continuous improvement in SFMC architecture, governance, and engineering best practices.