• Serve as the primary point of contact and trusted advisor for assigned customer accounts, building strong relationships with key stakeholders and fostering effective communication between customers and internal teams. • Manage the full lifecycle of customer initiatives, including onboarding, implementation, feature development, testing, launches, and post-launch support, ensuring projects are delivered on time, within scope, and in compliance with quality standards. • Coordinate cross-functional teams to drive successful project execution, balancing customer expectations, business priorities, and operational requirements. • Monitor customer satisfaction, performance metrics, and key performance indicators (KPIs), providing regular updates on project status, product roadmaps, and open issues. • Identify opportunities for account growth, increased product adoption, and value-added solutions that support long-term customer success. • Partner closely with Product, Engineering, Delivery, Customer Support, and other internal teams to resolve issues, communicate risks and mitigation strategies, and champion customer feedback to drive continuous improvement. • Lead customer and internal meetings, including project kickoffs, training sessions, status meetings, and business reviews, ensuring clear communication and alignment among all stakeholders. • Maintain accurate project documentation, customer records, knowledge bases, and communication materials to support transparency, efficiency, and successful customer outcomes.

Role Description The Collections Manager oversees the management and daily operations of Collections. This position is responsible for developing, planning, organizing, and implementing strategies to collect cash and minimize bad debt, managing the overall health of the Atlas Accounts Receivable (AR). Essential Functions - Setting and achieving performance goals by fostering teamwork, effective communication and moving conflict to collaboration within the Central Business Office. - Monitors and improves all efforts to reduce accounts receivables according to goals established by Atlas Healthcare Partners’ leadership. - Works with the CBO Director to prioritize departmental initiatives to develop, implement, monitor, and communicate annual goals and objectives. - Maintains a positive working relationship with other management, patients and both internal and external stakeholders to promote teamwork and cooperation and a positive public image. - Accepts constructive criticism and integrates suggestions in effective ways. - Appropriately responds to complaints or inquiries as referred by department staff. - Works with Revenue Cycle leadership to determine the appropriate collections goals to meet the business needs and directs the execution of the collections and payment posting workflows to hit the agreed upon targets. - Provides training and skill assessment for collections and payment posting team members including the development and delivery of a periodic Quality Assurance plan. - Assists team members with their professional development in support of Atlas business goals. - Builds strong working relationships with assigned business units, ASC departments or offices. - Identifies trends and communicates with internal and external customers as appropriate to educate and correct problems. - Provides assistance and excellent customer service to these internal clients. - Manage and update job aides guides and collections policies as appropriate. - In partnership with Managed Care leaders, establish and execute strategies and plans for engaging payers in solving for root cause solutions. - Reports out regularly regarding center AR performance, denial reasons, root causes and resolution plans and develops innovative ways to solve for aging AR. - Effectively manage projects related to the implementation of technology and/or process to drive productivity and collections results. - Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. - Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. Qualifications - High school diploma/GED or equivalent working knowledge. - Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. - Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. - Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. - Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. - College degree or seven years equivalent healthcare insurance and patient accounts experience may replace degree. - Track record of motivating and managing a team. - Experience establishing or creating scalable revenue cycle processes. - History of working with billing and/or ERP software. - Focus on creating and maintaining procedures that align with a high standard of compliance and internal control. - Working knowledge of patient accounting and experience reconciling AR accounts. - Passionate pursuit of automation and efficiencies within a high-volume environment. - Effective interpersonal skills with the ability to work cross-functionally. - Proven track record to thrive in a multifaceted environment under short timelines and changing priorities. - Excellent communication skills, written and verbal. - 7+ years relevant professional experience. Preferred Qualifications - Work experience with HST Pathways, Mnet, and Waystar systems and processes is preferred. - Additional related education and/or experience preferred. - Professional Certification through HFMA or AAHAM preferred. Physical Demands/Environment Factors - Typical Office Environment: Requires extensive sitting with periodic standing and walking. - May be required to lift up to 20 pounds. - Requires significant use of personal computer, phone and general office equipment. - Needs adequate visual acuity, ability to grasp and handle objects. - Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. - May require off-site travel. Supervisory Responsibilities - None Scope and Complexity Works independently under regular supervision and follows structured work routines. Works in a fast-paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.

• Managing and supporting partnership-driven artist initiatives, creative challenges, and program activations across Sundance Collab. • Managing application processes, timelines, and participant communications for partnership opportunities and artist programs. • Coordinating selection committee logistics, including scheduling, materials preparation, review processes, and communications. • Supporting the planning and execution of current and future partnerships as assigned. • Maintaining organized records, tracking documents, and program materials across partnership initiatives. • Producing and executing online intensives and educational programs in support of partnership initiatives, coordinating logistics, communications, facilitators, and participant experience. • Serving as a primary production liaison between participating artists and partner organizations for sponsored film projects and creative initiatives. • Supporting filmmakers throughout production processes by coordinating communications, deliverables, approvals, deadlines, and partner expectations. • Tracking project milestones and assisting in ensuring projects remain on schedule and aligned with program requirements. • Coordinating internal and external meetings related to productions and partnership initiatives. • Assisting with operational planning and cross-functional coordination for partnership programs and artist support initiatives. • Creating and preparing program materials, presentations, reports, and status updates for internal teams and external partners. • Supporting contracting, invoicing, and administrative coordination related to partnership initiatives as needed. • Contributing to process improvements that enhance program coordination, communication workflows, and participant experience.

• Take part in new client integrations and manage one or several accounts simultaneously • Act as the main point of contact between clients and internal support teams • Ensure support processes meet agreed KPIs, SLAs, QA standard • Monitor service quality, team discipline, and performance via internal and external QA tools • Analyze key metrics, prepare reports, and identify areas for improvement • Gather client feedback and translate it into actionable improvements for internal teams • Work closely with internal teams to ensure seamless service delivery • Maintain internal product and process documentation • Support hiring, onboarding, and professional growth of team members • Take a leadership role within projects and contribute to long-term client success.