Role Description The Collections Manager oversees the management and daily operations of Collections. This position is responsible for developing, planning, organizing, and implementing strategies to collect cash and minimize bad debt, managing the overall health of the Atlas Accounts Receivable (AR). Essential Functions - Setting and achieving performance goals by fostering teamwork, effective communication and moving conflict to collaboration within the Central Business Office. - Monitors and improves all efforts to reduce accounts receivables according to goals established by Atlas Healthcare Partners’ leadership. - Works with the CBO Director to prioritize departmental initiatives to develop, implement, monitor, and communicate annual goals and objectives. - Maintains a positive working relationship with other management, patients and both internal and external stakeholders to promote teamwork and cooperation and a positive public image. - Accepts constructive criticism and integrates suggestions in effective ways. - Appropriately responds to complaints or inquiries as referred by department staff. - Works with Revenue Cycle leadership to determine the appropriate collections goals to meet the business needs and directs the execution of the collections and payment posting workflows to hit the agreed upon targets. - Provides training and skill assessment for collections and payment posting team members including the development and delivery of a periodic Quality Assurance plan. - Assists team members with their professional development in support of Atlas business goals. - Builds strong working relationships with assigned business units, ASC departments or offices. - Identifies trends and communicates with internal and external customers as appropriate to educate and correct problems. - Provides assistance and excellent customer service to these internal clients. - Manage and update job aides guides and collections policies as appropriate. - In partnership with Managed Care leaders, establish and execute strategies and plans for engaging payers in solving for root cause solutions. - Reports out regularly regarding center AR performance, denial reasons, root causes and resolution plans and develops innovative ways to solve for aging AR. - Effectively manage projects related to the implementation of technology and/or process to drive productivity and collections results. - Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. - Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. Qualifications - High school diploma/GED or equivalent working knowledge. - Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. - Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. - Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. - Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. - College degree or seven years equivalent healthcare insurance and patient accounts experience may replace degree. - Track record of motivating and managing a team. - Experience establishing or creating scalable revenue cycle processes. - History of working with billing and/or ERP software. - Focus on creating and maintaining procedures that align with a high standard of compliance and internal control. - Working knowledge of patient accounting and experience reconciling AR accounts. - Passionate pursuit of automation and efficiencies within a high-volume environment. - Effective interpersonal skills with the ability to work cross-functionally. - Proven track record to thrive in a multifaceted environment under short timelines and changing priorities. - Excellent communication skills, written and verbal. - 7+ years relevant professional experience. Preferred Qualifications - Work experience with HST Pathways, Mnet, and Waystar systems and processes is preferred. - Additional related education and/or experience preferred. - Professional Certification through HFMA or AAHAM preferred. Physical Demands/Environment Factors - Typical Office Environment: Requires extensive sitting with periodic standing and walking. - May be required to lift up to 20 pounds. - Requires significant use of personal computer, phone and general office equipment. - Needs adequate visual acuity, ability to grasp and handle objects. - Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. - May require off-site travel. Supervisory Responsibilities - None Scope and Complexity Works independently under regular supervision and follows structured work routines. Works in a fast-paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.