Project Coordinator

Location

United States

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Project Coordinator

CIEE Barcelona

• Build, maintain, and improve program applications in our application management system, including tracking system updates, testing changes, troubleshooting errors, and resolving issues throughout the year. • Create, maintain, and improve tracking systems and operational workflows for various projects, including student enrollment processes, language testing, Pre-Departure requirements, and other operational initiatives that support students throughout their program journey. • Analyze existing processes, identify opportunities for improvement, and create scalable solutions through technology, documentation, and workflow enhancements. • Create, distribute, and train the team on specific projects and processes, including developing clear SOPs, training materials, and process documentation under the direction of the Associate Manager and Director of Sales Operations. • Manage the process and maintain systems for enrolling students in travel insurance, including data tracking, audits, and troubleshooting enrollment issues. • Provide support to the Sales team with application, billing, and technical support inquiries. • Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas, including updates, testing, and system improvements. • Assist with awarding the Global Navigator Scholarship using our application system and support accurate communication of award decisions to students and families. • Learn, maintain, and troubleshoot department technology platforms, identifying opportunities to improve efficiency and user experience. • Participate in an in-person training each year and consistently work to develop your skills. • Flexibility to work some evening and weekend hours to meet deadlines. • When available, international travel up to once per year to chaperone student group flights. • Responsible for providing emergency support during 1-2 travel weekends per year. • Other duties as assigned.

Job Requirements

  • Bachelor’s degree or international equivalent.
  • A minimum of two years of administrative, operational, project coordination, systems support, or related experience required.
  • Advanced Microsoft Excel skills required, including experience working with formulas, large data sets, data organization, filtering, and reporting tools;
  • Strong technical aptitude with the ability to quickly learn, navigate, and troubleshoot multiple software platforms and systems.
  • Experience working with CRM, database, application management, learning management, or project management systems (Salesforce, Canvas, or similar systems preferred).
  • Ability to analyze processes, identify inefficiencies, and recommend improvements that increase accuracy, organization, and efficiency.
  • Excellent written and verbal communication skills required, with demonstrated ability to create clear SOPs, training materials, process documentation, and user guides.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects, competing deadlines, and changing priorities.
  • Ability to take broad direction, break projects into actionable steps, and deliver results independently with minimal guidance.
  • Strong problem-solving and critical thinking skills, including the ability to research solutions and use available resources before escalating.
  • Ability to communicate information across cultures with international staff via email, phone, and Microsoft Teams on a regular basis.

Benefits

  • Paid time off
  • Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

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