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People Operations Lead
Location
United States
Posted
1 day ago
Salary
$75K - $90.0K / year
Seniority
Senior
Job Description
People Operations Lead
The Solutions Project
• Receive, document, and conduct initial assessment of employee concerns, conflicts or disagreements and grievances, and manage resolution of routine matters independently • In partnership with employee supervisors and the Director of Human Resources, ensure consistent application of progressive discipline processes and performance improvement plans when needed • Conduct initial intake of employee accommodation requests • Process benefits enrollments and qualifying life events, and oversee COBRA administration • Serve as primary contact for benefits vendors and employee inquiries • Manage leave of absence administration (FMLA, disability, parental leave) • Coordinate open enrollment process and employee communications • Serve as primary administrator of HRIS system • In partnership with the Compliance Lead, ensure accurate multi-state tax set up and reporting within our payroll system. Receive and review employee change requests and forms, and manage related employee data changes and system updates • Own related systems, and recommend improvements where needed to ensure accuracy, efficiency, clarity, and impact • Train employees on CJA’s hiring processes as needed • Draft staff-facing monthly staffing and hiring updates • Post positions and manage applicant tracking system during recruitment cycles • Support the Director of Human Resources with initial screenings for non-leadership roles • Manage background checks and reference verifications • Coordinate new hire preboarding and onboarding processes • Process employment verifications • Coordinate offboarding process and ensure HR systems and employee are updated in accordance with policies and data retention requirements • Support performance review administration and tracking in partnership with the Director of Human Resources • Coordinate employee recognition programs • Own day-to-day maintenance and version control of the employee handbook and HR policies; flag needed substantive updates to Director of Human Resources for approval; coordinate compliance-related policy language with CJA’s Compliance Lead. Present and/or provide trainings on key workflows in monthly supervisor meet-ups as needed, to ensure aligned use of systems and HR procedures across management • In partnership with the Director of Human Resources and Compliance Lead, review quarterly KPIs and feedback surveys for HR function and propose adjustments to systems, guidance, or approach to support employee wellbeing. • Build Healthy & Sustainable Organizational Work Culture and Other Responsibilities (10%) Along with all other staff, this position contributes to CJA’s culture of innovation, teamwork, and continuous learning. They work diligently to collaborate and support each other within and across teams and excel in an environment where every member takes care of their own basic administrative needs and participates in regular all-staff learning and development spaces.
Job Requirements
- 3–5 years of experience in HR generalist, people operations, or HR coordinator roles, with demonstrated experience across multiple HR functions
- Experience managing employee relations matters, including documenting concerns, conducting initial assessments
- Strong interpersonal skills and emotional intelligence, with the ability to build trust across a diverse staff, hold space for employee concerns without judgment, and communicate with candor and compassion in equal measure
- Working knowledge of federal and state employment law, including FMLA, ADA accommodations, COBRA, and multi-state payroll compliance
- Excellent written communication skills, including the ability to draft clear staff-facing communications, policy documentation, and process guidance
- Ability to analyze and improve upon existing systems and workflows
- An orientation towards learning and development. Willingness to learn from mistakes, receive feedback, and give feedback to others
- Practiced in self-organization and prioritizing. Ability to be self-directed and proactive in a collaborative virtual work environment.
Benefits
- 20 days vacation leave per year
- 15 standard holidays per year
- 12 sick days per year
- 3 months paid family leave per year pending application approval
- 3 month sabbatical leave after 5 years of continuous Full-Time employment
- Medical, vision, dental for employees and dependents (requires 30 day waiting period)
- 100% employer sponsored basic life, short-term and long-term disability insurance coverage
- Access to FSA Benefits
- Employer-funded HRA
- Employer-sponsored 401k.
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