• Create content, write and edit SOPs, and enhance messaging to engage our internal customers. • Serve as a key resource for our Customer Service and Experience team members with knowledge of handling customer calls, emails, and chats effectively. • Support one-call resolution, and reduce customer effort. • Assess potential impacts on customers and representatives when developing new programs or updating existing procedures to support all QVC Group Customer Service and Experience divisions and departments. • Complete assigned projects and tasks that support Customer Service and Experience programs, promotions and procedures.

Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins 8/17/2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience is required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. Requirements - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits including medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan

• Managing workflows and tasks in CRM (Dubsado) • Email communication and customer service • Invoicing and bookings management

Role Description We're hiring a Logistics Program / Project Management Specialist to lead projects that keep our supply chain running smoothly. If you're a strategic thinker who loves coordinating teams, managing timelines, and delivering results, this role offers the impact and autonomy you're looking for. - Lead logistics projects from planning through execution, ensuring efficient delivery of goods and services - Create detailed project plans that define timelines, resources, milestones, and success metrics - Bring together cross-functional teams to align priorities and drive seamless project delivery - Proactively identify and mitigate risks to protect project outcomes and supply chain operations Qualifications - Strategic mindset with the ability to balance big-picture thinking and detailed execution - Excellent communication skills that foster trust and alignment across all organizational levels - Proactive problem-solver who continuously seeks ways to improve processes and outcomes - Comfortable working independently while providing guidance and support to team members Requirements - Change Management — advanced level; leading teams through process transitions and operational shifts - Collaboration — advanced level; aligning cross-functional stakeholders to achieve shared project goals - Defining Project Objectives — advanced level; translating business needs into clear, actionable project scopes - Influencing Skills — advanced level; driving buy-in and alignment across diverse teams and leadership - Project Leadership — advanced level; guiding teams to deliver complex logistics initiatives on time - Project Planning — advanced level; building detailed roadmaps with timelines, resources, and dependencies - Project Risk Management — advanced level; proactively identifying and mitigating threats to project delivery - Supply Chain Risk Management — advanced level; safeguarding continuity across logistics operations Benefits - Direct impact on supply chain efficiency and organizational success - Autonomy to manage your work and make decisions within your area of expertise - Collaborative culture that values your professional judgment and strategic contributions - Opportunities to mentor others while continuing to grow your own leadership capabilities