Role Description We're hiring a Logistics Program / Project Management Specialist to lead projects that keep our supply chain running smoothly. If you're a strategic thinker who loves coordinating teams, managing timelines, and delivering results, this role offers the impact and autonomy you're looking for. - Lead logistics projects from planning through execution, ensuring efficient delivery of goods and services - Create detailed project plans that define timelines, resources, milestones, and success metrics - Bring together cross-functional teams to align priorities and drive seamless project delivery - Proactively identify and mitigate risks to protect project outcomes and supply chain operations Qualifications - Strategic mindset with the ability to balance big-picture thinking and detailed execution - Excellent communication skills that foster trust and alignment across all organizational levels - Proactive problem-solver who continuously seeks ways to improve processes and outcomes - Comfortable working independently while providing guidance and support to team members Requirements - Change Management — advanced level; leading teams through process transitions and operational shifts - Collaboration — advanced level; aligning cross-functional stakeholders to achieve shared project goals - Defining Project Objectives — advanced level; translating business needs into clear, actionable project scopes - Influencing Skills — advanced level; driving buy-in and alignment across diverse teams and leadership - Project Leadership — advanced level; guiding teams to deliver complex logistics initiatives on time - Project Planning — advanced level; building detailed roadmaps with timelines, resources, and dependencies - Project Risk Management — advanced level; proactively identifying and mitigating threats to project delivery - Supply Chain Risk Management — advanced level; safeguarding continuity across logistics operations Benefits - Direct impact on supply chain efficiency and organizational success - Autonomy to manage your work and make decisions within your area of expertise - Collaborative culture that values your professional judgment and strategic contributions - Opportunities to mentor others while continuing to grow your own leadership capabilities

Role Description L2 Support Engineer with .NET and MS SQL as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes. Role Overview - Provide L2 support for .NET applications, focusing on incident resolution and debugging. - Ensure system stability and performance in production environments. Key Responsibilities - Handle incident management, troubleshooting, and root cause analysis. - Debug and fix issues in .NET applications (C#, .NET) and MS SQL. - Monitor application performance and proactively identify issues. - Manage ticket queues and ensure closure within SLAs. - Work in shift-based operations and on-call rotations (including weekends). - Maintain documentation, logs, and knowledge base entries. - Support change/patch release activities. Qualifications - .NET Framework: Strong knowledge of C#, .NET and MS SQL. - SQL: Proficiency in stored procedures, query optimization, and troubleshooting. - Debugging: Hands-on experience with complex issue resolution. - Cloud Exposure: Basic knowledge of AWS/Azure. - ITIL Processes: Familiarity with incident, problem, and change management. - Ticketing Tools: Experience with ServiceNow or similar. - Soft Skills: Strong communication, client interaction, and teamwork. Preferred Skills - Experience with performance monitoring tools. - Basic scripting skills (PowerShell, Bash, etc.). - Knowledge of release/change management processes. Benefits - Inclusive workplace culture. - Opportunities for growth and learning. - Commitment to well-being and individuality.

• Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience. • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services. • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations. • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products. • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns. • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions. • Contribute to the testing process for new products and services, ensuring a seamless rollout.

Role Description We’re looking for a high‑energy, motivational Customer Support Calls Manager to lead our team of 10–15 remote customer support associates. This role is all about balancing performance and quality: keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You’ll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets. You’ll be hands‑on in coaching, developing, and recognising your team, ensuring that achievements are celebrated, personal growth is supported, and team wellbeing is always prioritised. What You’ll Be Doing - Lead, coach, and motivate a team of 10–15 fully remote calls agents, ensuring high levels of engagement and consistent performance. - Manage call campaigns focused on engagement and milestones, ensuring successful delivery against targets. - Build a positive, high‑energy team culture to keep agents motivated in a high‑volume and often repetitive environment. - Monitor team KPIs, focusing on: - Call Quality – ensuring conversations meet standards of empathy, clarity, and compliance. - Conversions – driving successful outcomes from engagement calls. - Call Completion – ensuring agreed volumes of calls are made and completed effectively. - Partner with the Quality Monitoring Specialist to review performance, identify trends, and introduce training or process changes. - Provide constructive coaching and feedback, supporting both individual growth and team‑wide development. - Hold regular 1:1s, personal development sessions, and team meetings to maintain alignment and motivation. - Drive continuous improvement by introducing new processes, workflows, and best practices to boost both efficiency and quality. - Act as a point of escalation for complex queries and safeguarding cases. Qualifications - Experience managing small to medium‑sized customer support teams, ideally remote and in a fast‑paced environment. - Proven ability to coach, inspire, and motivate teams to consistently achieve quality and conversion targets. - Excellent written and verbal communication skills — able to energise your team and communicate clearly with stakeholders. - Confident with customer service software (Intercom and Ringover experience a plus) and Google Suite (especially Sheets). - Strong analytical skills with experience using data and reporting to make decisions and identify opportunities. - Highly organised with strong prioritisation and project management skills; able to juggle multiple campaigns and initiatives. - A proactive problem‑solver with excellent attention to detail and tenacity when uncovering issues and implementing solutions. - Resilient under pressure and motivated by achieving ambitious goals. Benefits - An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis. - A competitive salary, alongside share options in a growing and profitable health-tech company. - 25 days holiday plus national holidays. - Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone). - Quarterly in-person socials and company meet-ups. - A friendly, mission-driven team where your work really matters.