Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins 8/17/2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience is required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. Requirements - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits including medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan

• Managing workflows and tasks in CRM (Dubsado) • Email communication and customer service • Invoicing and bookings management

Role Description We're hiring a Logistics Program / Project Management Specialist to lead projects that keep our supply chain running smoothly. If you're a strategic thinker who loves coordinating teams, managing timelines, and delivering results, this role offers the impact and autonomy you're looking for. - Lead logistics projects from planning through execution, ensuring efficient delivery of goods and services - Create detailed project plans that define timelines, resources, milestones, and success metrics - Bring together cross-functional teams to align priorities and drive seamless project delivery - Proactively identify and mitigate risks to protect project outcomes and supply chain operations Qualifications - Strategic mindset with the ability to balance big-picture thinking and detailed execution - Excellent communication skills that foster trust and alignment across all organizational levels - Proactive problem-solver who continuously seeks ways to improve processes and outcomes - Comfortable working independently while providing guidance and support to team members Requirements - Change Management — advanced level; leading teams through process transitions and operational shifts - Collaboration — advanced level; aligning cross-functional stakeholders to achieve shared project goals - Defining Project Objectives — advanced level; translating business needs into clear, actionable project scopes - Influencing Skills — advanced level; driving buy-in and alignment across diverse teams and leadership - Project Leadership — advanced level; guiding teams to deliver complex logistics initiatives on time - Project Planning — advanced level; building detailed roadmaps with timelines, resources, and dependencies - Project Risk Management — advanced level; proactively identifying and mitigating threats to project delivery - Supply Chain Risk Management — advanced level; safeguarding continuity across logistics operations Benefits - Direct impact on supply chain efficiency and organizational success - Autonomy to manage your work and make decisions within your area of expertise - Collaborative culture that values your professional judgment and strategic contributions - Opportunities to mentor others while continuing to grow your own leadership capabilities

Role Description L2 Support Engineer with .NET and MS SQL as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes. Role Overview - Provide L2 support for .NET applications, focusing on incident resolution and debugging. - Ensure system stability and performance in production environments. Key Responsibilities - Handle incident management, troubleshooting, and root cause analysis. - Debug and fix issues in .NET applications (C#, .NET) and MS SQL. - Monitor application performance and proactively identify issues. - Manage ticket queues and ensure closure within SLAs. - Work in shift-based operations and on-call rotations (including weekends). - Maintain documentation, logs, and knowledge base entries. - Support change/patch release activities. Qualifications - .NET Framework: Strong knowledge of C#, .NET and MS SQL. - SQL: Proficiency in stored procedures, query optimization, and troubleshooting. - Debugging: Hands-on experience with complex issue resolution. - Cloud Exposure: Basic knowledge of AWS/Azure. - ITIL Processes: Familiarity with incident, problem, and change management. - Ticketing Tools: Experience with ServiceNow or similar. - Soft Skills: Strong communication, client interaction, and teamwork. Preferred Skills - Experience with performance monitoring tools. - Basic scripting skills (PowerShell, Bash, etc.). - Knowledge of release/change management processes. Benefits - Inclusive workplace culture. - Opportunities for growth and learning. - Commitment to well-being and individuality.