Role Description L2 Support Engineer with .NET and MS SQL as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes. Role Overview - Provide L2 support for .NET applications, focusing on incident resolution and debugging. - Ensure system stability and performance in production environments. Key Responsibilities - Handle incident management, troubleshooting, and root cause analysis. - Debug and fix issues in .NET applications (C#, .NET) and MS SQL. - Monitor application performance and proactively identify issues. - Manage ticket queues and ensure closure within SLAs. - Work in shift-based operations and on-call rotations (including weekends). - Maintain documentation, logs, and knowledge base entries. - Support change/patch release activities. Qualifications - .NET Framework: Strong knowledge of C#, .NET and MS SQL. - SQL: Proficiency in stored procedures, query optimization, and troubleshooting. - Debugging: Hands-on experience with complex issue resolution. - Cloud Exposure: Basic knowledge of AWS/Azure. - ITIL Processes: Familiarity with incident, problem, and change management. - Ticketing Tools: Experience with ServiceNow or similar. - Soft Skills: Strong communication, client interaction, and teamwork. Preferred Skills - Experience with performance monitoring tools. - Basic scripting skills (PowerShell, Bash, etc.). - Knowledge of release/change management processes. Benefits - Inclusive workplace culture. - Opportunities for growth and learning. - Commitment to well-being and individuality.

• Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience. • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services. • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations. • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products. • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns. • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions. • Contribute to the testing process for new products and services, ensuring a seamless rollout.

Role Description We’re looking for a high‑energy, motivational Customer Support Calls Manager to lead our team of 10–15 remote customer support associates. This role is all about balancing performance and quality: keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You’ll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets. You’ll be hands‑on in coaching, developing, and recognising your team, ensuring that achievements are celebrated, personal growth is supported, and team wellbeing is always prioritised. What You’ll Be Doing - Lead, coach, and motivate a team of 10–15 fully remote calls agents, ensuring high levels of engagement and consistent performance. - Manage call campaigns focused on engagement and milestones, ensuring successful delivery against targets. - Build a positive, high‑energy team culture to keep agents motivated in a high‑volume and often repetitive environment. - Monitor team KPIs, focusing on: - Call Quality – ensuring conversations meet standards of empathy, clarity, and compliance. - Conversions – driving successful outcomes from engagement calls. - Call Completion – ensuring agreed volumes of calls are made and completed effectively. - Partner with the Quality Monitoring Specialist to review performance, identify trends, and introduce training or process changes. - Provide constructive coaching and feedback, supporting both individual growth and team‑wide development. - Hold regular 1:1s, personal development sessions, and team meetings to maintain alignment and motivation. - Drive continuous improvement by introducing new processes, workflows, and best practices to boost both efficiency and quality. - Act as a point of escalation for complex queries and safeguarding cases. Qualifications - Experience managing small to medium‑sized customer support teams, ideally remote and in a fast‑paced environment. - Proven ability to coach, inspire, and motivate teams to consistently achieve quality and conversion targets. - Excellent written and verbal communication skills — able to energise your team and communicate clearly with stakeholders. - Confident with customer service software (Intercom and Ringover experience a plus) and Google Suite (especially Sheets). - Strong analytical skills with experience using data and reporting to make decisions and identify opportunities. - Highly organised with strong prioritisation and project management skills; able to juggle multiple campaigns and initiatives. - A proactive problem‑solver with excellent attention to detail and tenacity when uncovering issues and implementing solutions. - Resilient under pressure and motivated by achieving ambitious goals. Benefits - An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis. - A competitive salary, alongside share options in a growing and profitable health-tech company. - 25 days holiday plus national holidays. - Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone). - Quarterly in-person socials and company meet-ups. - A friendly, mission-driven team where your work really matters.

Role Description NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills. - Passionate about engagement and leading a team (onshore and/or offshore resources) to ensure Order management SLAs are met while successfully overseeing day-to-day category of services workload. - Effective at leading a team of up to 10 direct reports. - Responsible for the overall success of Order Management team through coaching, training, onboarding, and overall professional development of team members through direct management and/or mentorship. - Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization. - Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Marketing). - Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support. - Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error. - Drive compliance with company policies, business rules and revenue recognition principles. - Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%. - Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue. - Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle. Qualifications - 5+ years of related work experience in Sales Operations, Deal Desk or Finance. - Bachelor’s degree required. - Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions. - Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met. - Skilled at building strong working relationships with team members in varying departments and/or levels of management. - Ability to manage multiple projects simultaneously while meeting deadlines. - Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements. - Experience building and/or using sales performance reporting in a CRM, Power BI or similar software. - Excellent English writing, verbal and communication skills. - Prior exposure to SaaS technology. - Ability to drive productivity working in a remote, fast paced environment. Benefits - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program (EAP).