Qurate Retail Group

• Resolving customer inquiries and complaints related to outbound and return shipments • Answering questions about customer accounts and payment transactions • Handling customer requests and complaints • Processing customer orders • Recording changes to customer and delivery addresses • Responding to questions about products, as well as warranty and statutory warranty matters

• Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor

• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Report to an assigned Customer Service Supervisor • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Opportunity for advancement and upward mobility across the entire QVC Group family of brands

• Perform complex coding and configuration to meet documented needs requirements, using a variety of procedures and considering multiple interfaces and system interdependencies • Lead development of design specifications for the team within defined architecture, using standard procedures and techniques • Define and maintain standards for the team's support, installation and operating procedure documentation • Facilitate design and code review sessions, fostering an environment that encourages consideration for improved design and code quality • Identify opportunities for technology consolidation and improvements to legacy systems to increase stability and availability • Lead feasibility analysis for new systems • Drive technology strategy and execution efforts to improve overall developer experience and productivity

• support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls • assist customers by problem-solving and de-escalating unique situations • promote products and improve sales • handle high volume of inbound customer inquiries • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor

• Manage acquisition process (sourcing, developing, and negotiating) for critical, complex categories ensuring competitive pricing, compliance with policies, limiting risk, and driving Total Procurement Value. • Partner with Senior Level Stakeholders to develop and execute sourcing and contract strategies. • Work with Manager – Service Procurement and Strategic Sourcing Team to review category spend. • Research and evaluate current suppliers and develop new suppliers based on quality, service, support, reliability, price, innovation, and value-added capabilities.

• Architect and implement solutions for marketing technology platforms, including Adobe Analytics, Adobe Target, SAS, and third-party tags/pixels • Design and optimize data warehousing and integration patterns for scalability • Translate requirements between business, technology, and operations, ensuring understanding and clarity • Drive proof-of-concept programs and hands-on technical leadership in cloud, serverless, and containerized environments • Guide teams in best practices for coding, DevOps, and security compliance (PCI DSS, GDPR/CCPA) • Contribute to enterprise-wide architecture and documentation, including UML, ERD, and ADRs

• Communicating with the Marketing teams to obtain an understanding of services being procured from our vendors and understanding the status/timeline of delivery of services. • Act as a day-to-day finance partner providing proactive insights and decision support. • Analyze and project the financial performance of marketing initiatives in comparison to established goals. • Identify, assess, and communicate issues affecting sales and profitability. • Perform financial analysis of key marketing campaigns to influence strategic seasonal planning process and in-season optimization. • Prepare executive-ready materials and narratives to support senior-level discussions and reviews. • Manage performance management routines, including variance analysis, trend reporting, and forecast accuracy tracking. • Monitor marketing KPIs, such as customer acquisition costs (CAC) and marketing-qualified leads (MQLs) to optimize return on marketing spend.

• Assist Spanish and English speaking customers • Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Opportunity for advancement across the QVC Group family of brands • Report to an assigned Customer Service Supervisor

• Support HSN and answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle a high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor