• Serve as the highest escalation point for complex technical issues • Lead on-site installations and integrations at customer hospitals • Resolve advanced technical issues, deploy new sites, perform repairs • Partner directly with hospital IT and Facilities teams • Own complex hardware, software, and integration escalations • Diagnose navigation, perception, and sensor issues • Troubleshoot WiFi, LTE failover, firewall rules, and cloud connectivity • Analyze logs and telemetry for structured root cause analysis • Lead on-site deployments in hospitals nationwide • Configure robots, networking, and cloud connectivity • Support elevator controller integrations • Conduct site acceptance testing and go-live validation • Perform break-fix repairs and execute preventative maintenance visits • Document findings and recommend reliability improvements

• Supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions • Installs and optimizes hardware/software/network products and configurations at customer sites • Diagnoses and resolves product performance problems • Performs maintenance and repair services • Advises customers on preventive maintenance and configurations • Proactively responds to potential equipment or software issues • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software • Serves as an internal resource on technical issues and manages product escalations • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

• Manage AWS-native services (AWS EC2, EKS, MSK, Lambda, Aurora etc.) and hybrid cloud environments, ensuring high availability for IoT backend systems handling cross-regional data flows. • Optimize Kubernetes clusters and edge computing infrastructure for real-time IoT telemetry and predictive maintenance use cases. • Design CI/CD pipelines using Jenkins and GitLab CI, integrating automated testing and deployment for global teams. • Develop Python/Shell scripts for IoT data validation, log analysis, and cross-region backup solutions. • Implement data encryption (TLS) and RBAC policies, ensuring GDPR and USA's Cybersecurity Law compliance. • Conduct security audits for IoT device management systems and API gateways. • Coordinate with China-based engineering and business teams to align infrastructure with regional requirements.

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area. • Render technical on-site and phone assistance to customers • Perform general and preventive maintenance on Uninterruptable Power Supply systems. • Provide analysis, troubleshooting recommendations, and escalated technical support. • Respond to emergency calls at customer’s request • Strive to provide all customers a 'first time fix' for their equipment • Provide accurate and timely communication to internal and external customers • Keep current on Safety Field Change Notices and Service Tips • Provide accurate and timely reporting of expense reports, Field Service Reports etc.