• Develop and create various learning assets, including but not limited to modules, videos, job aids, and assessments for multiple learning platforms. • Manage and update learning content across different platforms, ensuring consistency and accuracy. • Collect and maintain project information related to learning asset development, including timelines, requirements, and stakeholder feedback. • Utilize Asana to manage tasks, workflows, and project timelines for learning asset creation. • Collaborate with subject matter experts and other departments to gather content and ensure alignment of learning assets with business objectives. • Maintain detailed documentation of learning asset development and provide regular updates to stakeholders. • Prepare and deliver presentations to leadership on the status of learning asset development and platform management. • Utilize Google G Suite, Asana, and Slack for project management and communication.

• Communicate with Campus Manager Trainees daily via email, text, and calls • Manage the day-to-day operations required to run the Campus Manager training program successfully • Mentor Campus Manager Trainees in building an entrepreneurial mindset

• Develop programming skills • Collaborate with teams on technology projects • Learn about APIs and digital integration • Work in dynamic, collaborative environments

• Assist in the development, maintenance, and continuous improvement of operational training materials, including presentations, Quick Reference Guides (QRGs), workflows, job aids, newsletters, announcements, and LMS/e-learning content. • Translate operational, compliance, underwriting, and technology-related updates into practical, audience-appropriate training materials that support knowledge retention and operational effectiveness. • Partner with cross-functional teams to support the rollout, communication, and adoption of operational initiatives, workflow enhancements, and process improvements. • Participate in operational discussions and proactively identify areas where additional communication, clarification, documentation, or training reinforcement may be beneficial. • Identify opportunities to improve training effectiveness, learner engagement, adoption rates, and operational consistency through observation, feedback analysis, and process evaluation. • Assist with the facilitation of live webinars, virtual training sessions, onboarding programs, and operational workshops to support employee development and knowledge transfer. • Analyze recurring operational questions, support trends, and workflow challenges to identify gaps in understanding and recommend additional training or process clarification. • Support the ongoing adoption and effective use of company systems, operational processes, policies, and workflow expectations. • Assist with the scheduling, coordination, documentation, and progress tracking of training initiatives, projects, and operational improvement efforts. • Maintain organized and up-to-date training resources while supporting updates and content management within SharePoint, LMS platforms, Microsoft Teams, and other training systems. • Perform other duties and responsibilities as assigned.