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Operational Training & Enablement Specialist
Location
Philippines
Posted
1 day ago
Salary
₱40K - ₱50K / month
Seniority
Junior
Job Description
Operational Training & Enablement Specialist
NightOwl Consulting
• Assist in the development, maintenance, and continuous improvement of operational training materials, including presentations, Quick Reference Guides (QRGs), workflows, job aids, newsletters, announcements, and LMS/e-learning content. • Translate operational, compliance, underwriting, and technology-related updates into practical, audience-appropriate training materials that support knowledge retention and operational effectiveness. • Partner with cross-functional teams to support the rollout, communication, and adoption of operational initiatives, workflow enhancements, and process improvements. • Participate in operational discussions and proactively identify areas where additional communication, clarification, documentation, or training reinforcement may be beneficial. • Identify opportunities to improve training effectiveness, learner engagement, adoption rates, and operational consistency through observation, feedback analysis, and process evaluation. • Assist with the facilitation of live webinars, virtual training sessions, onboarding programs, and operational workshops to support employee development and knowledge transfer. • Analyze recurring operational questions, support trends, and workflow challenges to identify gaps in understanding and recommend additional training or process clarification. • Support the ongoing adoption and effective use of company systems, operational processes, policies, and workflow expectations. • Assist with the scheduling, coordination, documentation, and progress tracking of training initiatives, projects, and operational improvement efforts. • Maintain organized and up-to-date training resources while supporting updates and content management within SharePoint, LMS platforms, Microsoft Teams, and other training systems. • Perform other duties and responsibilities as assigned.
Job Requirements
- Minimum of one (1) year of professional experience in mortgage operations, training, education, onboarding, communications, operational support, process improvement, or a related field.
- Demonstrated ability and willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience is preferred.
- Experience working with Encompass or a comparable enterprise workflow management system is preferred.
- Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
- Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI-assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
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