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H&R Block

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Senior Quality Assurance Analyst, Seasonal

Location

Missouri

Posted

2 days ago

Salary

$73.4K - $110.1K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Quality Assurance Analyst, Seasonal

H&R Block

• Lead quality efforts across the full development lifecycle from defining business and functional requirements to validating end-to-end system performance • Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards • Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues • Propose and articulate process improvement ideas, including implementation strategies and actionable plans • Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use • Leverage test automation tools to enhance test coverage and improve testing efficiency • Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior • Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle • Review product documentation for accuracy and clarity, ensuring it meets customer needs and train others on product functionality and testing practices • Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback • Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation • Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs • Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage • Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences • Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently

Job Requirements

  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
  • Ability to anticipate customer needs and match them with appropriate products and services
  • Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
  • Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
  • Comfort with working under pressure in a fast-paced environment
  • Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
  • 5 years minimum related work experience
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
  • Strong research skills

Benefits

  • Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
  • Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (virtual) fitness center programs
  • Associate discount program
  • Automatically enrolled in Business Travel Accident Insurance
  • Receive Associate Tax Prep benefit

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