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Lead Quality Assurance Analyst
Location
Missouri
Posted
2 days ago
Salary
$89.8K - $134.7K / year
Seniority
Senior
Job Description
Lead Quality Assurance Analyst
H&R Block
• Ensure software and hardware meet business and functional requirements • Validate performance against documentation and design • Write comprehensive test plans, cases, and strategy documents • Create high-quality defect reports • Act as a customer advocate and investigate production defects • Suggest product and process improvements • Develop cooperative relationships across teams • Mentor team members and review proposed UI designs • Utilize test automation to enhance test thoroughness • Document business requirements and user-facing content
Job Requirements
- Bachelor’s degree in a related field or equivalent through education and work experience
- 8 years minimum related work experience
- Ability to collaborate and solve problems effectively
- Excellent cross-team collaboration and communication skills
- Clear and calm communication
- Demonstrated decision making, analytical, problem-solving, organizational, prioritization, and project coordination skills
- Strong research skills
- Some experience or ability to learn to support Microsoft operating systems, networking connectivity, and software applications
Benefits
- medical and prescription drug coverage
- 401(k) Retirement Savings Plan
- Employee Assistance Program
- fitness center programs
- associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
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Junior RAN Test Engineer
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Role overview As a Junior RAN Test Engineer, you will join Ericsson's RAN Test team and help make sure our 4G/5G Radio Access Network (RAN) solutions work as expected before they go into live customer networks. This is an early-career role for recent graduates, with clear structure, support and mentoring to help you build confidence in mobile networks, test methods and automation at a steady pace. You'll start by learning the basics and contributing to real project work alongside experienced Integration Engineers, Network Engineers and Test Managers. The role is a good fit if you enjoy understanding how things work, solving problems in a practical way and are curious about mobile networks, software/systems testing and automation/AI. Over time, you can grow towards roles such as Integration Engineer, Network Engineer or Test Specialist within Ericsson. What you will do In your first months, the focus is on learning and getting comfortable with our tools and ways of working. Gradually, you'll take on more responsibility as your confidence grows. You will:• Follow a structured onboarding plan covering 4G/5G RAN concepts, Ericsson tools and our ways of working, using internal learning platforms and local workshops.• Shadow experienced colleagues during test planning, execution and troubleshooting, then start to own small, well-defined tasks with support on hand.• Help prepare and run test cases for new software loads, features and configuration changes in the RAN test environment, working under the guidance of senior engineers.• Collect and organise logs, traces and basic KPIs from test runs so that the team can understand results and investigate any issues.• Use existing automation frameworks and scripts to run tests and, over time, contribute small improvements (for example parsing logs or producing simple reports).• Assist with everyday test environment and tool tasks (such as applying software updates or simple configuration changes) once you have been shown how to do them.• Record test cases, results and defects in standard Ericsson tools (e.g. Azure DevOps/Jira) and write clear notes so others can easily follow your work.• Take part in regular team routines (stand-ups, planning, retrospectives), work closely with colleagues in different functions and locations, and suggest small improvements as you spot them. What you will bring We're looking for potential and a positive approach, not a finished expert. You will bring:• A Bachelor's or Master's degree in a relevant field such as Telecommunications, Electrical/Electronic Engineering, Computer Science, Software Engineering, Networks & Security or similar.• A solid technical foundation and interest in mobile networks and testing, for example through: o Basic understanding of networking concepts (IP, routing, latency, throughput). o Some exposure to Linux/UNIX (using a terminal and basic commands). o Experience with at least one programming or scripting language (e.g. Python, Java, C/C++, Bash) from coursework or personal projects. o Any hands-on testing experience (software, systems, lab work) from projects, labs or internships. • A mindset that fits how we work: o Curious and eager to learn, comfortable asking questions and exploring new topics. o Practical and structured in how you approach problems, trying out options step by step and learning from each attempt. o Collaborative and respectful, sharing information, listening to others and willing to both give and receive help. o Careful and quality-minded, following agreed steps and paying attention to detail. o Responsible and open, keeping others updated on progress and talking honestly about any issues so we can solve them together. If you don't match every point but can show similar experience or a strong motivation to learn, we'd still be very happy to hear from you. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United Kingdom (GB) || Reading Req ID: 784770
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