• Provide exceptional client service via phone, email, and chat communication with inbound callers • Receive, resolve, and document a comprehensive variety of Human Resources (HR) and training support requests • Research and resolve escalated cases • Ensure timely and accurate resolution of associate care cases and other HR systems transactions • Utilize various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate • Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations • Participate in training and coaching other PRC representatives; participate in outbound calling campaigns or internal team projects as needed

• Own full-cycle recruiting for roles across the company, from intake through offer, including sourcing, screening, coordinating, and closing • Partner with hiring managers to build scorecards, define success profiles, and run structured interview processes • Proactively source passive candidates through LinkedIn, networks, and creative outreach strategies • Manage candidate experience end-to-end with a high bar for communication, speed, and professionalism • Maintain recruiting pipelines and data hygiene in our ATS, and report on key hiring metrics • Help build and refine our recruiting infrastructure as we scale, including interview guides, job descriptions, and offer processes • Support onboarding and offboarding processes to ensure smooth transitions for employees • Assist with HR compliance tasks, documentation, and policy administration • Help coordinate culture and engagement programming including events, Lunch and Learns, and employee recognition • Serve as a first point of contact for employee questions and escalate appropriately • Support the Associate HR Director on ad hoc people projects and initiatives

• Receive, document, and conduct initial assessment of employee concerns, conflicts or disagreements and grievances, and manage resolution of routine matters independently • In partnership with employee supervisors and the Director of Human Resources, ensure consistent application of progressive discipline processes and performance improvement plans when needed • Conduct initial intake of employee accommodation requests • Process benefits enrollments and qualifying life events, and oversee COBRA administration • Serve as primary contact for benefits vendors and employee inquiries • Manage leave of absence administration (FMLA, disability, parental leave) • Coordinate open enrollment process and employee communications • Serve as primary administrator of HRIS system • In partnership with the Compliance Lead, ensure accurate multi-state tax set up and reporting within our payroll system. Receive and review employee change requests and forms, and manage related employee data changes and system updates • Own related systems, and recommend improvements where needed to ensure accuracy, efficiency, clarity, and impact • Train employees on CJA’s hiring processes as needed • Draft staff-facing monthly staffing and hiring updates • Post positions and manage applicant tracking system during recruitment cycles • Support the Director of Human Resources with initial screenings for non-leadership roles • Manage background checks and reference verifications • Coordinate new hire preboarding and onboarding processes • Process employment verifications • Coordinate offboarding process and ensure HR systems and employee are updated in accordance with policies and data retention requirements • Support performance review administration and tracking in partnership with the Director of Human Resources • Coordinate employee recognition programs • Own day-to-day maintenance and version control of the employee handbook and HR policies; flag needed substantive updates to Director of Human Resources for approval; coordinate compliance-related policy language with CJA’s Compliance Lead. Present and/or provide trainings on key workflows in monthly supervisor meet-ups as needed, to ensure aligned use of systems and HR procedures across management • In partnership with the Director of Human Resources and Compliance Lead, review quarterly KPIs and feedback surveys for HR function and propose adjustments to systems, guidance, or approach to support employee wellbeing. • Build Healthy & Sustainable Organizational Work Culture and Other Responsibilities (10%) Along with all other staff, this position contributes to CJA’s culture of innovation, teamwork, and continuous learning. They work diligently to collaborate and support each other within and across teams and excel in an environment where every member takes care of their own basic administrative needs and participates in regular all-staff learning and development spaces.

• Deliver tailored intervention sessions • Build positive and consistent relationships with young people • Monitor progress and report safeguarding concerns • Complete risk assessments and maintain accurate records • Work collaboratively with families, professionals, and regional teams