• Own delivery performance across a portfolio of programs/projects, including safety, quality, schedule, cost, margin, and customer satisfaction. • Lead execution from project kickoff through closeout, ensuring readiness, planning discipline, and effective handoffs. • Drive consistent, predictable outcomes across multiple concurrent programs. • Serve as the executive-level customer interface for delivery. • Establish governance cadence including steering committees and executive reviews. • Communicate progress, risks, and decisions with clarity and transparency. • Build strong, trusted relationships with customer stakeholders. • Lead cross-functional execution across Project Management, Engineering, Electrical, Panel Fabrication, Supply Chain, Quality, Installation, Finance, and Commissioning. • Align internal teams around delivery strategy, priorities, and performance expectations. • Ensure effective coordination across office, shop, and field environments. • Partner with Commercial teams to ensure seamless transition from pre-award to execution. • Translate scope, assumptions, and estimates into executable delivery strategies. • Ensure commitments are realistic, risk-balanced, and aligned with customer expectations. • Establish and maintain program controls including integrated schedules and cost tracking. • Drive cost-to-complete (CTC) and estimate-at-completion (EAC) forecasting accuracy. • Monitor financial performance, margin, and cash flow across programs. • Ensure consistent portfolio-level reporting and performance visibility. • Lead program-level risk, issue, and dependency management. • Establish escalation paths and drive timely decision-making. • Maintain strong scope and change control practices. • Ensure proper documentation and commercial alignment of changes. • Protect margin and improve financial outcomes through disciplined execution. • Champion a strong safety and quality culture across all phases of execution. • Reinforce compliance with Thermo Systems standards and processes. • Lead retrospectives and root-cause analysis to improve delivery performance. • Drive improvements in estimating, engineering execution, field productivity, and commissioning outcomes. • Coach and develop Program Managers, Project Managers, and functional leaders. • Strengthen leadership capability across delivery teams. • Build a scalable, high-performing program delivery organization.

• Acquire net-new district logos and meet annual new business quota within an assigned territory. • Build and maintain 3x pipeline coverage to support quarterly and annual quota attainment. • Drive cross-sell of at least one new Riverside Insights product into existing customer districts each year. • Partner with Renewal Account Managers in quarterly joint account planning for top districts. • Run a disciplined, stage-based sales process with clearly defined exit criteria and accurate CRM hygiene. • Position product value and ROI against district initiatives such as MTSS, PBIS, SEL, early learning, and assessment modernization. • Convert pilots and limited implementations into multi-school or district-wide adoption in partnership with Professional Learning and Customer Success. • Deliver forecast accuracy within plus or minus 10% on a rolling quarterly basis.

• Serve as the executive representative to healthcare leaders, government ministries, and key partners. • Build high-trust relationships with C-suite stakeholders, positioning the organization as a long-term partner in transforming oncology care. • Lead executive-level discussions on care delivery, programmatic design, financing models, workforce optimization, and digital enablement. • Ensure alignment of oncology solutions, service offerings, and programmatic initiatives with customer needs and health system priorities. • Design and oversee cancer care programs that may include network development, care-model redesign, access expansion, and operational efficiency initiatives. • Collaborate with internal business units to develop solution contracts tailored to customer needs. • Negotiate, structure, and support execution of long-term agreements, including performance-based and value-oriented contracts. • Drive sustainable revenue growth by advancing the programmatic engagement pipeline and closing strategic deals. • Support the successful transition of programmatic projects to implementation teams. • Work with marketing and communications teams to highlight outcomes such as patient access, quality improvements, operational efficiency, and financial sustainability. • Anticipate and help resolve barriers in program management by working cross-functionally across teams. • Serve as executive sponsor on key customer engagements, ensuring high satisfaction and delivery of long-term value.

• Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by owning executive relationship map & expansion of key technical and business relationships: • Whitespace growth of existing services​ • Striving for a mix of Ensono products and services vs. single service ​ • Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client) ​ • Managing messaging to the client on operational stability via active partnership with Service Delivery Management​ • Enabling and selling new services sales across the client’s IT landscape​: • Understand client’s competitive services landscape for Ensono whitespace services. • Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account. • Identifying and engaging in client’s cloud and transformation strategy​ • Introducing cloud native development practice areas​ • Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account​ • Bring the right Ensono relationships to the client on a regular basis: • Weekly internal client status and opportunity reviews​ • Monthly business reviews with the client and Ensono account team​ • Quarterly business reviews with client and Ensono account team​ • Manage Ensono Executive sponsor program by client. • Be Accountable to bring the right technical and sales specialist roles to new service opportunities:​ • Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units​. • Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)​. • Maintain client relationship map including key competitors and their client sponsors. ​ • Partner with Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders:​ • Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth​. • Accountable for driving Monthly and Quarterly Business Reviews • Provide guidance and oversight to the SDM team and other Ensono resources in addressing operational and commercial challenges, ensuring they communicate resolution status to the client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.​ • Travel: Up to 50% of the time