Role Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply.) As a "Sales Operations Manager" working from home, you will: - Own overall sales performance (conversion, revenue, productivity) across assigned programs - Drive daily/weekly performance rhythms to ensure consistent execution - Identify performance gaps early (especially early tenure) and implement corrective actions - Partner with leaders to build strong pipelines and hit or exceed targets - Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture - Hold leaders accountable to daily performance management, coaching effectiveness, and action plans - Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results - Reinforce a culture of accountability, urgency, and ownership - Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building) - Ensure coaching is documented, consistent, and tied directly to performance outcomes - Partner with Training to improve new hire readiness and early tenure success - Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand - Identify opportunities to improve efficiency and productivity without sacrificing quality - Drive consistency in processes, communication, and execution across teams - Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans - Translate client expectations into clear operational actions - Proactively communicate risks, opportunities, and progress Qualifications - Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred - Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals - Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback - Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs - Work well under pressure and follow through on items to completion while maintaining a professional demeanor - Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates - Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment - Demonstrated ability to mentor, coach and provide direction to a team of employees - Demonstrated ability to take initiative and ownership with focus on continuous improvement - Demonstrated ability to foster customer service disposition and sense of professionalism for self and team - Willingness to work a flexible schedule - MUST have 1+ year of experience as a "Operations Manager" or "Sales Operations Manager" - Must have 3-5 years of PROVEN "high-level sales" leadership – OB sales experience would be ideal - Must reside in the United States and have a valid U.S. address for residence - 18 Years of age or older with a completed High School Diploma or GED, required Benefits - The base salary range for this position is $60,000.00- $75,000.00 annually (pay rate will not be below the applicable minimum wage) - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies - Benefits available to eligible employees in this role include medical, dental, and vision insurance - Comprehensive employee assistance program (EAP) - 401(k) retirement plan - Paid time off and holidays - Paid training days - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in various topics - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion - Celebrations for various company events - A range of other perks and benefits