We make managing your home Second Nature with our user-friendly products and services.
Post-Sales Enablement Manager
Location
United States
Posted
2 days ago
Salary
$115K - $135K / year
Seniority
Senior
Job Description
Post-Sales Enablement Manager
Second Nature
• Lead enablement across post-sales teams • Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, retention, and operational excellence across Implementation and Onboarding, CX, CS, and Data Management. • Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources, share best practices, and eliminate gaps in the customer journey. • Build reinforcement loops that ensure what gets trained actually sticks at the front line. • Partner with Implementation leadership to build enablement programs that shorten time-to-launch, reduce failure-to-launch rates, and equip onboarding teams to handle complex customer configurations with confidence. • Design playbooks, process guides, and training that give Implementation ICs a clear, repeatable path from contract through go-live. • Collaborate with Product and CX to ensure the Implementation team is always current on platform changes, new features, and evolving customer requirements. • Build handoff enablement between Implementation and CX so customers experience a seamless transition from onboarding to ongoing success. • Partner with CSMs and CX leadership to build a coaching culture, equipping teams to have more impactful, consultative conversations with customers. • Build enablement resources and workshops that help the CX team track adoption metrics, facilitate meaningful stakeholder conversations, and deliver guidance that drives retention. • Collaborate with the Customer Support team to deliver enablement and ongoing training that improves issue resolution speed, raises resident satisfaction scores, and upholds our Triple Win values.
Job Requirements
- 5+ years of experience in enablement, post-sales, CX, CS, implementation, or training roles, preferably in SaaS, PropTech, or a fast-growth tech environment.
- Proven experience designing and delivering enablement programs for cross-functional teams with measurable outcomes.
- Experience enabling implementation or onboarding teams, with an understanding of what it takes to shorten time-to-value and reduce failed launches.
- Analytical, data-driven mindset with strong reporting skills and a bias toward using metrics to inform priorities.
- Excellent communication and facilitation skills, with the ability to move between executive stakeholders and individual contributors with equal ease.
- Experience building coaching frameworks and leading training that changes behavior, not just builds awareness.
- Passion for building customer-centric, high-performance cultures where teams feel equipped and supported.
- Experience in property management, B2B SaaS, or customer-facing operations is a plus.
Benefits
- Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
- Flexibility: Open PTO and sick days
- The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform
- Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
- Training: A supportive team to help you grow your career and unlock your full potential
- Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
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