foodforecast

• Independently manage a portfolio of customers and support customer projects. • Onboard new customers and build trusted customer relationships. • Professionally respond to customer inquiries via phone, email, and video call about our product. • Work closely with colleagues from Marketing and Sales. • Identify optimization opportunities through regular analysis of customer requirements and usage. • Maintain regular communication with customers to strengthen long-term customer retention. • Ensure high customer satisfaction through proactive communication and solution-oriented support.

• Independent management of a customer portfolio and support throughout customer projects • Onboarding of new customers and building trusting customer relationships • Competent handling of customer enquiries by phone, email and video call regarding our product • Close collaboration with colleagues in the Marketing/Sales team • Identification of optimisation potential through regular analysis of customer requirements and usage • Regular communication with customers to strengthen customer loyalty over the long term • Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support

• Independently manage a portfolio of customers and support customer projects • Onboard new customers and build trusting customer relationships • Competently answer customer inquiries by phone, email, and video call regarding our product • Maintain regular communication with customers to strengthen long-term customer loyalty

• You analyze, define, structure and document operational processes across the entire customer journey – from lead to existing customer. • You identify gaps and inefficiencies in current practices and develop clear, repeatable standards. • You enable our Sales teams to operate autonomously through clear processes, tools and documentation instead of ad-hoc decisions. • You work closely with Sales, Customer Success, Marketing and Product to ensure smooth handovers and interfaces. • You are responsible for selecting, implementing and continuously improving tools and systems (including our CRM HubSpot, workflow automation and reporting) that support the Commercial function. • You set up relevant KPIs and dashboards to make performance across the customer journey measurable and manageable. • You actively drive automation and process optimization to reduce manual effort within the team. • You plan capacity in advance and ensure smooth operations even during growth phases.

• You continuously provide our Sales Manager with qualified opportunities and systematically identify the right markets, target customers, and sales partners for foodforecast. • Market and competitor analysis: which segments, industries, and companies are attractive for foodforecast, and where is market entry worthwhile? • Monitor market trends, regulatory developments, and competitor activity to identify opportunities early. • Develop recommendations for further enhancing existing solutions to access current or new markets. • Identify and qualify enterprise target accounts. • Build and maintain structured target account lists. • Support and refine our outbound strategy in close coordination with Sales and Marketing. • Establish and maintain sales partnerships with ERP providers, POS system vendors, consultancies, and other relevant partners. • Negotiate and structure partnership agreements and manage ongoing partner relationships. • Represent foodforecast at industry events, trade shows, and conferences to build and expand the partner and customer network. • Prepare recommendations on market priorities and go-to-market approaches for the management team. • Prepare for international expansion: evaluate new markets and establish initial local contacts. • Maintain the opportunity and partner pipeline in the CRM and provide regular reporting.

• Set up and maintain demo accounts for product presentations. • Create and update sales materials such as pricing overviews and presentations. • Design visually appealing sales and presentation assets. • Ensure quality assurance and documentation of materials. • Support sales teams in day-to-day activities and coordinate tasks.

• As a Founders Associate, you will work directly alongside the executive team to ensure our internal operations are as efficient as the product we deliver to customers: you will drive AI adoption and process automation across all teams. • You identify manual, recurring processes in Sales, Customer Success, Operations, and Backoffice and turn them into lean, automated workflows. • You design and implement AI-powered solutions (e.g., with Claude or comparable tools) and make them usable for teams in day-to-day operations. • You work closely with management on strategic projects — from analysis and concept to independent implementation. • You document processes thoroughly, train colleagues on new tools, and establish best practices for AI usage across the company. • You measure the impact of your automations, derive optimizations, and prioritize the next levers based on impact. • You take on additional cross-functional projects as agreed, arising from the company’s development.

• Planung, Durchführung und Optimierung von Marketingkampagnen über verschiedene Kanäle. • Verbesserung der Generierung, Erfassung, Qualifizierung und Übergabe von Leads an den Vertrieb. • Erstellung klarer Kampagnenstrukturen, Zeitpläne, KPIs und Reporting. • Zusammenarbeit mit HubSpot zur Verwaltung von Kampagnen, Listen, Workflows und Lead-Daten. • Enge Zusammenarbeit mit unserem Marketing-Manager zur Strukturierung und Messbarkeit von Messen, Events und Kampagnen. • Vorbereitung und Nachbereitung von Veranstaltungen zur Steigerung des Einflusses auf Pipeline und Kundengespräche. • Koordination von Kundenberichten, Fallstudien, Video-Inhalten und Beweis-Punkten zusammen mit Vertrieb und Kundenservice. • Unterstützung von PR, Partnerschaften und Empfehlungsinitiativen, wo sie zu unserem Wachstum beitragen. • Praktische Möglichkeiten zur Nutzung von KI-Tools und Automatisierung in der täglichen Marketingarbeit. • Einrichtung von Struktur, Verantwortung und einer praktischen Denkweise für Marketingprojekte.

• Independent management of a customer portfolio and support throughout customer projects • Onboarding of new customers and building trusting customer relationships • Competent handling of customer enquiries by phone, email and video call regarding our product • Close collaboration with colleagues in the Marketing/Sales team • Identification of optimisation potential through regular analysis of customer requirements and usage • Regular communication with customers to strengthen customer loyalty over the long term • Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support

• Als Forward Deployed Engineer arbeitest du an der Schnittstelle zwischen Engineering, Produkt und Kunde. • Du verstehst die operativen Herausforderungen unserer Kunden, übersetzt sie in technische Lösungen und begleitest die Implementierung bis zum Go-Live. • Du sorgst dafür, dass foodforecast bei unseren Kunden erfolgreich ankommt und unser Produkt entlang realer Use Cases weiterwächst. • Du arbeitest eng mit unseren Kunden zusammen, verstehst ihre operativen Prozesse und bist ihr verlässlicher technischer Ansprechpartner – von Workshops und Discovery-Sessions vor Ort bis zur Begleitung des Go-Lives. • Du entwickelst kundenspezifische Lösungen, Integrationen und Workflows in Ruby on Rails – von der Anforderungsaufnahme über den Prototyp bis zur produktiven Implementierung. • Du setzt KI-Coding-Tools gezielt ein, um Implementierungen schnell und in hoher Qualität umzusetzen. • Du übersetzt Kundenbedürfnisse in klare technische und produktseitige Entscheidungen – in enger Abstimmung mit CTO, CEO und COO. • Du arbeitest eng mit unserem Engineering-Team (Backend, Data Science, AI) zusammen und sorgst dafür, dass aus Kunden-Insights Impulse für die Weiterentwicklung des Kernprodukts entstehen. • Du hilfst dabei, unseren Implementierungsprozess zu strukturieren und kontinuierlich zu skalieren.