• Lead enablement across post-sales teams • Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, retention, and operational excellence across Implementation and Onboarding, CX, CS, and Data Management. • Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources, share best practices, and eliminate gaps in the customer journey. • Build reinforcement loops that ensure what gets trained actually sticks at the front line. • Partner with Implementation leadership to build enablement programs that shorten time-to-launch, reduce failure-to-launch rates, and equip onboarding teams to handle complex customer configurations with confidence. • Design playbooks, process guides, and training that give Implementation ICs a clear, repeatable path from contract through go-live. • Collaborate with Product and CX to ensure the Implementation team is always current on platform changes, new features, and evolving customer requirements. • Build handoff enablement between Implementation and CX so customers experience a seamless transition from onboarding to ongoing success. • Partner with CSMs and CX leadership to build a coaching culture, equipping teams to have more impactful, consultative conversations with customers. • Build enablement resources and workshops that help the CX team track adoption metrics, facilitate meaningful stakeholder conversations, and deliver guidance that drives retention. • Collaborate with the Customer Support team to deliver enablement and ongoing training that improves issue resolution speed, raises resident satisfaction scores, and upholds our Triple Win values.

• Sit in the calls — live and recorded — and find exactly where deals are being lost. • Rewrite the copy, scripts, and sequences that aren't converting, and prove the new version works. • A/B test sales emails, call openers, demo pitches, and tactics like personalized video — keep the winners, kill the losers. • Build and tune outbound cadences so reps follow up at the right time, on the right channel, with the right message. • Coach reps one-on-one on real calls and build the objection-handling playbook for our market — then drill it until it's reflexive. • Produce a video training series and self-serve modules with assessments, so new reps ramp fast and tenured reps keep sharpening.

• Sit in the calls — live and recorded — and find exactly where deals are being lost. • Rewrite the copy, scripts, and sequences that aren't converting, and prove the new version works. • A/B test sales emails, call openers, demo pitches, and tactics like personalized video — keep the winners, kill the losers. • Build and tune outbound cadences so reps follow up at the right time, on the right channel, with the right message. • Coach reps one-on-one on real calls and build the objection-handling playbook for our market — then drill it until it's reflexive. • Produce a video training series and self-serve modules with assessments, so new reps ramp fast and tenured reps keep sharpening.

• Sit in the calls — live and recorded — and find exactly where deals are being lost. • Rewrite the copy, scripts, and sequences that aren't converting, and prove the new version works. • A/B test sales emails, call openers, demo pitches, and tactics like personalized video — keep the winners, kill the losers. • Build and tune outbound cadences so reps follow up at the right time, on the right channel, with the right message. • Coach reps one-on-one on real calls and build the objection-handling playbook for our market — then drill it until it's reflexive. • Produce a video training series and self-serve modules with assessments, so new reps ramp fast and tenured reps keep sharpening.