Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

• Conduct scheduled video appointments - initial assessments, counseling sessions, and follow-ups via our internal platform • Perform comprehensive nutrition assessments and develop individualized MNT plans grounded in current clinical evidence • Provide clear, culturally sensitive nutrition education adapted for a virtual setting • Document all encounters accurately and on time in our internal platform • Collaborate with referring providers and care teams through secure messaging and shared records • Monitor client progress between sessions and adjust care plans as needed • Maintain a private, professional, home workspace for all client-facing sessions

• Conduct scheduled video appointments - initial assessments, counseling sessions, and follow-ups via our internal platform • Perform comprehensive nutrition assessments and develop individualized MNT plans grounded in current clinical evidence • Provide clear, culturally sensitive nutrition education adapted for a virtual setting • Document all encounters accurately and on time in our internal platform • Collaborate with referring providers and care teams through secure messaging and shared records • Monitor client progress between sessions and adjust care plans as needed • Maintain a private, professional, home workspace for all client-facing sessions

• Manage and maintain hearing calendars, ensuring scheduling accuracy and timely updates. • Coordinate hearing scheduling, rescheduling, cancellations, and confirmations with clients, court reporters, and internal teams. • Review next-day and recurring hearing schedules, identify conflicts, and communicate necessary updates. • Serve as a primary point of contact for client scheduling inquiries and hearing-related communications. • Respond to client, reporter, and internal inquiries via phone and email in a professional and timely manner. • Assign reporters and distribute hearing information as required. • Create, update, and maintain hearing records within scheduling and workflow systems. • Review, download, upload, and manage files within company workflow platforms. • Assist with client copy sales, estimates, and related administrative requests. • Monitor shared inboxes and prioritize urgent matters requiring immediate attention. • Maintain accurate records and data across scheduling, calendaring, and case management systems. • Participate in team meetings and collaborate with colleagues to resolve scheduling and operational issues. • Provide general administrative and operational support to the Reporting Department as assigned. • Assist with special projects, process improvements, and other departmental initiatives.