Thirty Madison

• Conduct scheduled video appointments - initial assessments, counseling sessions, and follow-ups via our internal platform • Perform comprehensive nutrition assessments and develop individualized MNT plans grounded in current clinical evidence • Provide clear, culturally sensitive nutrition education adapted for a virtual setting • Document all encounters accurately and on time in our internal platform • Collaborate with referring providers and care teams through secure messaging and shared records • Monitor client progress between sessions and adjust care plans as needed • Maintain a private, professional, home workspace for all client-facing sessions

• Conduct scheduled video appointments - initial assessments, counseling sessions, and follow-ups via our internal platform • Perform comprehensive nutrition assessments and develop individualized MNT plans grounded in current clinical evidence • Provide clear, culturally sensitive nutrition education adapted for a virtual setting • Document all encounters accurately and on time in our internal platform • Collaborate with referring providers and care teams through secure messaging and shared records • Monitor client progress between sessions and adjust care plans as needed • Maintain a private, professional, home workspace for all client-facing sessions

• Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time • Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels • Identify and eliminate friction points in the activation funnel through rigorous data analysis and A/B testing • Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery • Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly • Maintain a living dashboard tracking activation cohorts, drop-off points, time-to-activation, and conversion by acquisition channel • Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap • Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally • Develop patient segmentation frameworks to deliver more personalized activation journeys by diagnosis category, plan type, or acquisition source • Present activation findings and recommendations to senior leadership on a regular cadence • Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage • Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel • Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates • Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints • Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes • Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative

As a per diem Registered Nurse, you will work closely with our providers and patients through many stages of their journey. You are both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. This is a per diem position requiring availability for three days per week, including weekends. Comp | Perks | Benefits - The base pay range for this position is $42.30 per hour** **Base pay offered may vary depending on job-related knowledge, skills, and experience. What you get to do every day - Review medical history with patients in preparation for prescriber review - Provide patient counseling on the use, safety, and side effects of medications prescribed through our platform - Counseling and treatment disposition for patients - Complete and submit required public health reporting - Collaborates in establishing the plan of care, coordinates and implements care delivery while anticipating patient care needs across the continuum of our platform - Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis - Continually utilizes the nursing process to evaluate a patient's progress towards goals and applies appropriate interventions to ensure effective outcomes - The registered nurse may also contribute to other areas of the business related to clinical care, such as development of counseling resources for patients, process improvement, and audits of clinical quality and operations - Attending scheduled RN meetings; Staying up to date with process improvement or workflow change implementations - Other duties as assigned What you bring to the role - Registered Nurse in good standing with a compact license; compact license a must - Primary care experience preferred - Additional non-compact/individual state license(s) a plus - Must be willing and eligible to apply for licensure in all 50 states - Comfort in counseling on side effect management, drug interactions, adverse events, medication-specific guidelines for the different conditions and treatments that we currently offer, and any conditions we expand into (ex. Birth control, STI, UTI, migraine, dermatology, mental health) - Exceptional written and verbal communication skills - Availability to train during scheduled orientation period - Regular and reliable attendance - Enthusiastic about providing unparalleled patient experience through the delivery of prompt and empathetic care to our patients driven by a culture of excellence. - Self-motivated and thrive in environments that offer a high degree of autonomy - Skilled at using online tools and technology to deliver care and communicate with patients WFH/IT Requirements: - Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps - A quiet place in your home to receive inbound and place outbound calls Physical Requirements: - Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day - Speech and hearing sufficient for in-person communication 7-8 hours per day - Vision sufficient for use of a computer monitor - Ability to sit or stand at a desk for 7-8 hours per day All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U.S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. About Thirty Madison Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others. We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

As our Revenue Cycle Management (RCM) Lead, you will own and optimize revenue cycle performance in a high-growth, scaling healthcare organization. You will serve as the operational owner of claims management, accounts receivable performance, payer enrollments, and vendor oversight. This is a high-impact individual contributor role responsible for ensuring revenue integrity, improving cash flow, and proactively identifying revenue risk. You will operate with autonomy, serve as the internal subject matter expert for revenue cycle operations, and provide actionable performance insights to leadership. Comp | Perks | Benefits - The base pay range for this position is $38.00 - $48.00 per hour** - Robust and affordable Medical, Dental, and Vision plan options - Flexible time off policy **Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. What you get to do every day - Own end-to-end revenue cycle performance across claims submission, denial management, and A/R follow-up - Manage and hold external billing vendors accountable to defined KPIs and service expectations - Monitor first-pass resolution rates, denial trends, and aging buckets to proactively mitigate revenue risk - Lead monthly vendor performance reviews and implement corrective action plans as needed - Own aged A/R performance, with specific focus on reducing >60 and >90-day balances - Identify systemic causes of payment delays and implement process improvements - Develop and maintain recurring KPI dashboards for leadership visibility - Analyze trends in denials, payer performance, and reimbursement variance - Deliver data-driven recommendations to improve net collection rate and accelerate cash flow - Surface emerging revenue risks with proposed solutions - Oversee EFT, ERA, and payer enrollment processes to prevent reimbursement disruption - Maintain accurate credentialing and payer setup data within RCM systems - Ensure payer configurations align with contracted reimbursement terms - Develop and maintain SOPs for core revenue cycle workflows - Identify opportunities for automation and operational efficiency - Serve as internal subject matter expert for revenue cycle best practices - Act as primary RCM liaison across Provider Operations, Clinical, and Finance teams - Support operational initiatives that impact revenue performance What you bring to the role - 5+ years of progressive experience in revenue cycle management, medical billing, or healthcare operations - Strong knowledge of ICD-10, CPT, payer reimbursement methodologies, and claims lifecycle management - Experience with EFT/ERA setup and payer enrollment processes - Strong analytical skills with ability to translate data into operational action - Excellent communication skills with experience presenting performance insights to leadership - Experience with payer contracting and credentialing is preferred - Experience in a high-growth or startup healthcare environment is preferred All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U.S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. About Thirty Madison Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others. We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

We’re looking for a Product Designer who can move quickly from idea to execution and help us design high-impact product experiences and funnels. A big part of the work involves building and iterating on conversion-driven flows such as landing pages, quizzes, onboarding, and checkout experiences. The ideal person should be comfortable shipping fast, iterating based on data and feedback, and translating product ideas into polished user experiences. Comp | Perks | Benefits - The base pay range for this position is $100,000 - $120,000 per year** - Robust and affordable Medical, Dental, and Vision plan options - Flexible time off policy **Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. What you get to do every day - Design end-to-end product experiences across web and mobile - Work on funnels and conversion-focused flows (landing pages, quizzes, onboarding, checkout, upsells) - Rapidly prototype and iterate based on feedback, metrics, and experimentation - Translate product and growth ideas into clear user flows and high-quality UI - Collaborate closely with product, engineering, and growth teams to ship quickly - Create polished, production-ready UI while maintaining design system consistency - Use AI tools to speed up exploration, prototyping, and design workflows - Clearly communicate design thinking and iterate quickly with stakeholders What you bring to the role - 2–4 years of experience in Product Design / UX / UI - Strong visual design and interaction design skills - Ability to go from concept → prototype → shipped experience quickly - Comfortable working in fast iteration cycles and data-informed environments - Proficiency with tools like Figma and modern prototyping tools - Familiarity with AI-assisted design workflows - Strong product thinking and empathy for end users - Ability to collaborate closely with engineering and understand implementation constraints Bonus points - Experience designing growth flows, onboarding, or conversion funnels - Motion or interaction design experience - Basic front-end awareness and ability to work closely with engineers All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U.S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. About Thirty Madison Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others. We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* *Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.

• Design end-to-end product experiences across web and mobile • Work on funnels and conversion-focused flows (landing pages, quizzes, onboarding, checkout, upsells) • Rapidly prototype and iterate based on feedback, metrics, and experimentation • Translate product and growth ideas into clear user flows and high-quality UI • Collaborate closely with product, engineering, and growth teams to ship quickly • Create polished, production-ready UI while maintaining design system consistency • Use AI tools to speed up exploration, prototyping, and design workflows • Clearly communicate design thinking and iterate quickly with stakeholders

• Take user problems from concept, to visual design, to supporting its implementation across web and mobile platforms. • Experiment through prototyping, testing, and iteration to build experiences our patients love. • Rapid, intentional A/B testing and iteration. • Participate in the discovery process to ensure that problem statements and hypotheses are driven from end-user and customer insights. Continuously seek and integrate user feedback and test results to optimize solutions. • Give and solicit feedback from designers and cross functional partners in order to create innovative and practical solutions to business challenges

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a data-driven, user-focused designer who’s excited about identifying patient problems – and figuring out how to solve them. You’ll design elegant experiences across web and mobile to give our patients simple, accessible ways to manage their care better than ever before, help expand our growing design system, and ensure we’re always delivering the best experience possible to our users by incorporating data and rapid user testing into the design process. Qualifications - 2 - 4 years of relevant product design experience, ideally at a consumer-focused, product-driven company - Experience creating complex user flows and interaction states - Ability to explain and articulate design decisions - Proficiency in creating high-fidelity mockups of your designs using Figma - Experience working with and updating design systems - Experience with A/B testing and usability testing - Proven track record on using both quantitative and qualitative data to inform your design decisions - Strong foundational design skills including an understanding of typography, color and layout - Ability to communicate and collaborate with Product, Engineering and our various brand teams - A portfolio that showcases your thinking, skills, and craft for design - Passion about making health care more consumer centric and making care for specialized health conditions a better experience Requirements - Take user problems from concept, to visual design, to supporting its implementation across web and mobile platforms. - Experiment through prototyping, testing, and iteration to build experiences our patients love. - Rapid, intentional A/B testing and iteration. - Participate in the discovery process to ensure that problem statements and hypotheses are driven from end-user and customer insights. - Continuously seek and integrate user feedback and test results to optimize solutions. - Give and solicit feedback from designers and cross functional partners in order to create innovative and practical solutions to business challenges. Benefits - The base pay range for this position is $100,000.00 - $120,000 per year. - Robust and affordable Health, Dental, and Vision plan options - Flexible time off policy - Base pay offered may vary depending on job-related knowledge, skills, and experience. - An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Bonus Points - If you’ve worked in health & wellness and/or e-commerce (subscription preferred) - Experience on projects that are subscription based or improve conversion - Foundational understanding of software development and common languages used in building web applications, i.e. HTML, CSS and React principles - Familiar with accessibility design requirements U.S. Applicants Only Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing high-quality care to patients through a telemedicine platform as a staff level clinician. - Consult and treat patients experiencing a variety of conditions - Proactively check in with patients on their treatment plans - Collaborate cross-functionally for operational support as needed - Respond to patient messages and adjust treatment plans accordingly - Provide feedback to improve quality of care and operational processes - Other duties as assigned Qualifications - Active MD/DO license with board certification in either Internal Medicine or Family Medicine - At least two (2) years of telehealth experience, significant experience in weight management or mental health - Multiple state licenses required; must have at least 10 licenses - Must be able to work at least one (1) weekend shift a month - Must be able to work 4 holidays and holiday weekends annually - Physicians are required to have collaborative agreements with up to 10 Advanced Practice Providers - Excellent written and verbal communication - No restrictions to be credentialed with Medicaid or other payers - Able to deliver to patients empathetic high-quality care - Passionate about patient education - Willingness to work across various conditions/service lines - Comfortable working in a fast-paced environment Requirements - Fluency in Spanish (both written and spoken) is a plus Benefits - The base pay range for this position is $226,560 - $311,520 per year - Robust and affordable Medical, Dental, and Vision plan options - An annual incentive plan and stock options may be provided as part of the compensation package