• Provide a broad range of research, analysis, reporting, monitoring and/or operational process support within a defined area of function • Support business by providing expert guidance/advice on a range of risk related matters within assigned or own area of specialization • Support and/or provide oversight, commentary, and strategy analysis in connection to team and/or individual initiatives • Prepare and submit targeted quarterly data quality (DQ) assessment for accuracy, completeness, and GL verifications • Maintain the DQ submission log each quarter to ensure submissions are timely and attestations are completed per policy/procedures • Cross train with the eventual goal of conducting the review independently in the future • Continuous improvement/maturation of the existing process, as needed • Learn and maintain pertinent procedures, policies, and job-aid

Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. Qualifications - High School Diploma or GED required - One year of customer service experience preferred - Call center experience preferred Requirements - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks

• Coordinate selected Innovation Roundtable events together with the Event Management team. • Research and arrange travel logistics for speakers and team members. • Research, negotiate, and finalize hotel, restaurant, and venue bookings. • Support on-site event execution and logistics. • Maintain and update databases and administrative systems, including Zoho, Airtable, and Google Sheets. • Conduct research related to events, suppliers, venues, and speakers. • Provide administrative support for the Event Management team, CEO, and other colleagues. • Assist with various strategic and ad hoc projects.

• Provides phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches • Conduct the daily 8:30 Operations call with Key GSA stakeholders and vendors on Thursday and Fridays • Proactively monitoring the GSA infrastructure using SolarWinds and other tools • Provide Help Desk assistance, including answering phones and or web content and monitoring the EM&EM Ticketing queue • Document all work in our ITSM system (ServiceNow) • Coordinate with staff onsite to resolve network and outer IT issues • Basic network and server configuration assistance • Responds to complex technical control facility hardware and software problems • Interfaces with telco vendor support service groups to ensure proper escalation during outages or periods of degraded system performance • Monitors and responds to hardware, software, and network related problems • Supports routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, modems, and terminals) • Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance • Troubleshoots network systems • Supports testing, installation, and support of network communications, including LAN/MAN/WAN systems • Provides assistance for information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and operations.