Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. Qualifications - High School Diploma or GED required - One year of customer service experience preferred - Call center experience preferred Requirements - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks

• Coordinate selected Innovation Roundtable events together with the Event Management team. • Research and arrange travel logistics for speakers and team members. • Research, negotiate, and finalize hotel, restaurant, and venue bookings. • Support on-site event execution and logistics. • Maintain and update databases and administrative systems, including Zoho, Airtable, and Google Sheets. • Conduct research related to events, suppliers, venues, and speakers. • Provide administrative support for the Event Management team, CEO, and other colleagues. • Assist with various strategic and ad hoc projects.

• Provides phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches • Conduct the daily 8:30 Operations call with Key GSA stakeholders and vendors on Thursday and Fridays • Proactively monitoring the GSA infrastructure using SolarWinds and other tools • Provide Help Desk assistance, including answering phones and or web content and monitoring the EM&EM Ticketing queue • Document all work in our ITSM system (ServiceNow) • Coordinate with staff onsite to resolve network and outer IT issues • Basic network and server configuration assistance • Responds to complex technical control facility hardware and software problems • Interfaces with telco vendor support service groups to ensure proper escalation during outages or periods of degraded system performance • Monitors and responds to hardware, software, and network related problems • Supports routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, modems, and terminals) • Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance • Troubleshoots network systems • Supports testing, installation, and support of network communications, including LAN/MAN/WAN systems • Provides assistance for information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and operations.

Role Description The Alliance Communities and Virtual Events Manager is responsible for leading and coordinating, in conjunction with the Director of Client Experience, all on-line Alliance communities and virtual events. - Supports the strategy and overall approach for the portfolio of Alliance Communities and virtual events (roundtables, summits, etc.) by aligning with Alliance team members and Alliance leadership. - Coordinates, tracks, and confirms virtual events, including logistics management and collaboration with subject matter hosts to ensure quality and timeliness. - Hosts and facilitates virtual events, as applicable, to encourage discussion, engagement, and information sharing. - Leads portfolio evaluation and continuous improvement efforts by assessing current offerings, recommending new programs, sunsetting outdated programs, and managing the annual roundtable survey process to improve the overall member experience. - Manages Community operations and participant support by coordinating Community information, maintaining physical and electronic documentation, connecting resources and best practices across groups, and providing responsive customer support to Alliance firms and BDO participants. - Supports program administration and cross-functional collaboration by assisting with expenses and attendee fee tracking, partnering with Alliance Operations, Alliance Digital Assets, and Alliance Learning and Development teams, supporting the Director of Client Experience, and attending and preparing for the Alliance Conference. - Other duties as required. Qualifications - Bachelor’s Degree and five (5) or more years of relevant experience in client service, community, and/or event management, required. - Experience with facilitation and group engagement leadership, required. - Experience working in virtual live environments, required. - Experience working in a professional services/public accounting firm, preferred. - Proficient in the use of Microsoft Office Suite, specifically Word and Excel, as well as Outlook (for scheduling), required. - Experience working with MS Teams, Webex or other virtual hosting environments, required. - Attention to detail and strong organizational skills. - Strong written and verbal communication skills. - Ability to work with all levels of executives and leaders comfortably and confidently. - Ability to work in a deadline-driven environment and handle multiple projects/tasks with attention to detail. - Ability to relate effectively to all levels of employees. - Ability to perform various tasks simultaneously. - Ability to build strong relationships with alliance members, and BDO professionals. - Ability to work effectively in a Remote Work scenario. Requirements - Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. - National Range: $100,000 - $125,000. - Maryland Range: $100,000 - $125,000. - NYC/Long Island/Westchester Range: $100,000 - $125,000. Benefits - Flexibility and opportunities for advancement. - Culture centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself. - BDO is proud to be an ESOP company, reflecting a culture that puts people first. - Annual allocation to the ESOP is fully funded by BDO through investments in company stock. - Opportunity to enhance financial well-being through beneficial ownership. - Comprehensive compensation and Total Rewards benefits offerings. - Welcoming diverse perspectives and understanding the experience of our professionals and clients. - Empowering team members to explore their full potential. - Celebrating ingenuity and innovation to transform our business and help our clients transform theirs. - Focus on resilience and sustainability to positively impact our people, clients, and communities.