Vitalant

Role Description Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including: - Website interactions - Live chat - Social media - Email - Phone assistance As a National Customer Care Representative, you'll get to: - Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up. - Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email, and phone. - Identify recurring system or application issues and escalate to the leadership team. - Resolve escalated issues related to donor portal, donor store, and website troubleshooting. - Assist with donor scheduling. - Monitor and analyze customer feedback. Qualifications - High school diploma or GED - Proficient computer skills - Two years of customer service experience required - One year of technical customer service support preferred - One year of text, chat, social media customer support preferred Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. What to Expect - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Qualifications - High School Diploma or GED required - One year of customer service experience preferred - Call center experience preferred Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Role Description Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including: - Website interactions - Live chat - Social media - Email - Phone assistance As a National Customer Care Representative, you'll get to: - Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow-up. - Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email, and phone. - Identify recurring system or application issues and escalate to the leadership team. - Resolve escalated issues related to donor portal, donor store, and website troubleshooting. - Assist with donor scheduling. - Monitor and analyze customer feedback. Qualifications - High school diploma or GED - Proficient computer skills - Two years of customer service experience required - One year of technical customer service support preferred - One year of text, chat, social media customer support preferred Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Role Description Vitalant is seeking a Donor Outreach Service Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to helping others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead – together. Your impact as a Donor Outreach Service Representative is vital. Support Vitalant's life-saving mission by servicing inbound contact center channels to resolve donor concerns or inquiries with scheduling donor appointments. Qualifications - High School Diploma or GED required. - Six months Donor Outreach Coordinator experience preferred. - Donor eligibility training preferred. Requirements - Respond to inbound channel questions and concerns utilizing multiple systems such as calls, voicemails, and texts. - Utilize eProgesa system to resolve donor eligibility questions. - Accurately respond to multiple blood center brands within the inbound channels. - Effectively achieve quality and efficiency metric goals. - Award Hero Reward points and other retention support tools upon approval or within provided guidelines. Benefits - Medical, dental, and vision insurance. - 401K + 5% company match. - Tuition assistance up to $5k per year. - Free basic life and AD&D insurance. - Free short-and-long-term disability insurance. - Paid time off. - Recognition and perks. Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Accounts Payable Analyst Location: Scottsdale, Arizona Work Arrangement: Hybrid (3 days on-site, 2 days remote) Employment Type: Full-Time Salary: $65,000–$70,000 annually Position Overview Job Description: At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: At Vitalant, every role helps support our lifesaving mission to save and improve lives through blood donation, research, and innovation. As an Accounts Payable Analyst, you'll play an important part in ensuring the financial operations that support our nationwide network run efficiently and accurately. This role is responsible for invoice processing, purchase order resolution, payment preparation, account reconciliation, and reporting, while ensuring compliance with company policies and GAAP. Through strong analytical skills, attention to detail, and a commitment to continuous improvement, you'll help strengthen financial processes that enable Vitalant to serve donors, patients, hospitals, and communities across the country. Compensation: $65,000 - $70,000 annually This hybrid position is based in Scottsdale, AZ and requires working onsite three days per week and from an at-home office two days per week. Our comprehensive total rewards support you, your family, and your future with: - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks As an Accounts Payable Analyst, you'll get to: - Ensure compliance with internal policies, procedures, and applicable regulations while identifying and escalating compliance concerns. - Deliver high-quality customer service and support to internal and external stakeholders. - Partner with business leaders to evaluate, develop, and improve accounts payable processes and procedures. - Manage payment operations, including Positive Pay, ACH, wire transfers, Zelle payments, and other banking activities. - Support system enhancements, integrations, and software implementations through testing and project coordination, including EDI initiatives. - Prepare journal entries, monthly accruals, account reconciliations, and recommended adjustments. - Administer annual 1099 reporting and related compliance activities. - Support internal and external audits by conducting research and preparing required documentation and schedules. - Develop and distribute financial, analytical, and operational reports to support business decision-making. - Perform ad hoc analyses and special projects as needed. REQUIREMENTS: KNOWLEDGE/EDUCATION Bachelor's degree or equivalent combination of education and experience required. EXPERIENCE - Five years related experience required. - Healthcare background preferred. - Large ERP AP system experience preferred. - High volume/multi-entity experience preferred. SKILLS/ABILITIES - Ability to work in a collaborative environment and with all levels of staff and leadership. - Ability to handle sensitive information in a confidential manner. - Strong organization, analytical, and problem-solving skills. - Ability to execute multiple priorities and a variable workload throughout the month. - Effective oral and written communication skills. - High level of accuracy, attention to detail, efficiency, and accountability. Proficient in Excel and other financial tools and systems. Location: 9305 East Via de Ventura Scottsdale, AZ 85258 Job Category: Corporate Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Qualifications - High School Diploma or GED required. - One year of customer service experience preferred. - Call center experience preferred. Requirements - Work Shift: Shift 0 (United States of America) - Location: Vitalant Remote Work, Austin, TX 78711 - Job Category: Sales / Community Outreach Benefits - Medical, dental, and vision insurance. - 401K + 5% company match. - Tuition assistance up to $5k per year. - Free basic life and AD&D insurance. - Free short-and-long-term disability insurance. - Paid time off. - Employee Resource Groups. - Recognition and perks.

Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. Qualifications - High School Diploma or GED required - One year of customer service experience preferred - Call center experience preferred Requirements - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks

Role Description Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. What to Expect - Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. - Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. - Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. - Code donor records appropriately based on the information provided by donor and management. Qualifications - High School Diploma or GED required - One year of customer service experience preferred - Call center experience preferred Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Title: Manager, Scientific Research - Hybrid Location: CO Denver Job Description: At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: Leads and executes innovative translational research programs, with responsibility for assay development, validation, and independent research projects. Provides scientific and technical expertise while ensuring compliance with regulatory and quality requirements. The role requires scientific leadership, including scientific protocol design and execution, mentoring staff, writing grants and publications, and collaborating across teams. It also involves strategic and tactical planning to align research capabilities with organizational priorities. Requires strong leadership, communication, and problem-solving skills, along with advanced scientific expertise and experience in regulated laboratory environments. Work Shift (if applicable): Shift 1 (United States of America) Job Description: At the Vitalant Innovation Center, our mission is to advance transfusion medicine through research, innovation, and the development of solutions that improve patient outcomes. As a Manager, Scientific Research, you will provide scientific leadership for blood component-focused translational research that supports the advancement of blood collection, processing, characterization, and application. This role is responsible for designing, executing, and delivering innovative research programs, including assay and protocol development, validation studies, and product development initiatives that help shape the future of transfusion science. Working closely with Blood Services, clinical teams, and external partners, you will lead independent research projects from concept through implementation while ensuring testing capabilities, resources, and scientific objectives align with organizational priorities. Success in this role requires strong technical expertise, strategic planning skills, and a collaborative leadership style focused on mentoring laboratory staff, fostering scientific rigor, and driving innovation through effective cross-functional partnerships and communication. Compensation: $130,000 - $150,000 This hybrid role is based at our Vitalant Innovation Center operations in Denver, CO, with a schedule of three in-office days per week and two remote work-from-home days. As the Manager, Scientific Research, you'll get to: - Lead and execute blood component-focused translational research programs that advance the collection, processing, characterization, and application of blood products. - Design, develop, validate, and implement innovative assays and research protocols to support product development, scientific discovery, and operational excellence. - Direct independent research projects from concept through completion, including study design, data analysis, interpretation, and presentation of findings. - Provide scientific leadership and technical expertise to internal stakeholders, Blood Services partners, clinical collaborators, and external research organizations. - Mentor, develop, and lead laboratory staff, fostering a culture of scientific rigor, critical thinking, accountability, and continuous learning. - Collaborate across functional teams to support validation studies, innovation initiatives, problem-solving efforts, and strategic organizational objectives. - Author and contribute to scientific publications, research proposals, presentations, and grant-related activities that advance transfusion medicine and patient care. - Ensure compliance with applicable regulations, quality standards, SOPs, and audit requirements while supporting internal and external laboratory inspections. - Drive process improvement initiatives that enhance productivity, quality, customer service, and operational effectiveness. - Assist in the development and management of departmental goals, budgets, resources, and testing capabilities to support current and future business needs. - Coordinate laboratory workflows and research activities to ensure timely, high-quality execution of scientific programs and deliverables. REQUIREMENTS: KNOWLEDGE/EDUCATION - Life Science Degree required, PhD or equivalent experience required. - Knowledge of research and blood banking regulations required. EXPERIENCE - Five years laboratory experience required. - Five years supervisory experience required. SKILLS/ABILITIES - Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. - Must be able to maintain confidentiality. - Demonstrated and effective leadership and managerial skills. - Demonstrated knowledge in applicable regulations affecting areas of responsibility. - Strong organization and analytical skills. - Ability to prioritize and manage multiple tasks and assignments. - Comprehensive knowledge of the principal chemical, biological, physical, biochemical, and/or environmental techniques as applicable to work assignments. - Ability to succeed in a team-oriented atmosphere and lead team activities. - Knowledge and use of relevant PC software applications and skills to use them effectively. - Demonstrated ability to communicate effectively both verbally and in writing. Location: 717 Yosemite Street Denver, CO 80230 Job Category: Vitalant Research Institute Contact Information: careers@vitalant.org If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

Role Description Under minimal supervision, this position is responsible for application functional and technical support of assigned applications. Serves as an internal subject matter expert to manage and support Workday applications, including: - Analysis, maintenance, troubleshooting, ensuring data integrity, security, and accuracy. - Working closely with stakeholders to understand their needs, design solutions, and recommend process improvements. - Offering end-user support through a ticketing system, including root cause analysis and new release management. - Creating and maintaining training materials and documentation. - Developing and executing a strategy for continuous improvement of processes and functionalities. - Ensuring critical issues are addressed in a timely manner. Performs all assigned duties in compliance with internal SOPs and external regulations, bringing compliance issues to the attention of management. Assures quality customer service to all customers and maintains good attendance and punctuality per the absence policy. - Manage and support assigned Workday application, including: - Analysis, maintenance, troubleshooting, new release management, ensuring data integrity, security, and accuracy. - Addressing and resolving data issues. - Configuring and maintaining Workday to align with organizational policies, compliance requirements, and best practices. - Conducting regular audits to ensure data quality, integrity, and security of the system. - Working with stakeholders to develop effective reports, dashboards, and analytics tailored to user needs. - Creating test scenarios/test cases, testing, and supporting new configurations and deployments. - Helping identify and assess cross-functional impacts from configuration changes. - Developing and maintaining detailed documentation on processes, configuration, and workflows. - Reviewing functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements. - Collaborating with integration teams to design, test, and implement interfaces between Workday and other systems. - Performs all other duties, at the discretion of management, as assigned. Qualifications - Bachelor's degree required. - Knowledge of applicable business application(s) required. - Knowledge of automated applications systems, system development life cycle, and project management principles required. Requirements - Workday Certification in one or more modules preferred. - 5 years of experience implementing and supporting Workday ERP and relevant Workday SKU, required, including: - Workday configuration with a specialized focus in relevant Workday SKU, workflows, business processes, security, and reporting. - Technical knowledge of Workday application, reporting, and data analysis. - Experience working with Azure DevOps preferred. Skills/Abilities - Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. - Must be able to maintain confidentiality. - Ability to gather technical and business requirements and translate into action plans. - Excellent problem-solving and customer service skills with a keen attention to detail. - Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines. Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.