• Provides phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches • Conduct the daily 8:30 Operations call with Key GSA stakeholders and vendors on Thursday and Fridays • Proactively monitoring the GSA infrastructure using SolarWinds and other tools • Provide Help Desk assistance, including answering phones and or web content and monitoring the EM&EM Ticketing queue • Document all work in our ITSM system (ServiceNow) • Coordinate with staff onsite to resolve network and outer IT issues • Basic network and server configuration assistance • Responds to complex technical control facility hardware and software problems • Interfaces with telco vendor support service groups to ensure proper escalation during outages or periods of degraded system performance • Monitors and responds to hardware, software, and network related problems • Supports routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, modems, and terminals) • Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance • Troubleshoots network systems • Supports testing, installation, and support of network communications, including LAN/MAN/WAN systems • Provides assistance for information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and operations.

Role Description The Alliance Communities and Virtual Events Manager is responsible for leading and coordinating, in conjunction with the Director of Client Experience, all on-line Alliance communities and virtual events. - Supports the strategy and overall approach for the portfolio of Alliance Communities and virtual events (roundtables, summits, etc.) by aligning with Alliance team members and Alliance leadership. - Coordinates, tracks, and confirms virtual events, including logistics management and collaboration with subject matter hosts to ensure quality and timeliness. - Hosts and facilitates virtual events, as applicable, to encourage discussion, engagement, and information sharing. - Leads portfolio evaluation and continuous improvement efforts by assessing current offerings, recommending new programs, sunsetting outdated programs, and managing the annual roundtable survey process to improve the overall member experience. - Manages Community operations and participant support by coordinating Community information, maintaining physical and electronic documentation, connecting resources and best practices across groups, and providing responsive customer support to Alliance firms and BDO participants. - Supports program administration and cross-functional collaboration by assisting with expenses and attendee fee tracking, partnering with Alliance Operations, Alliance Digital Assets, and Alliance Learning and Development teams, supporting the Director of Client Experience, and attending and preparing for the Alliance Conference. - Other duties as required. Qualifications - Bachelor’s Degree and five (5) or more years of relevant experience in client service, community, and/or event management, required. - Experience with facilitation and group engagement leadership, required. - Experience working in virtual live environments, required. - Experience working in a professional services/public accounting firm, preferred. - Proficient in the use of Microsoft Office Suite, specifically Word and Excel, as well as Outlook (for scheduling), required. - Experience working with MS Teams, Webex or other virtual hosting environments, required. - Attention to detail and strong organizational skills. - Strong written and verbal communication skills. - Ability to work with all levels of executives and leaders comfortably and confidently. - Ability to work in a deadline-driven environment and handle multiple projects/tasks with attention to detail. - Ability to relate effectively to all levels of employees. - Ability to perform various tasks simultaneously. - Ability to build strong relationships with alliance members, and BDO professionals. - Ability to work effectively in a Remote Work scenario. Requirements - Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. - National Range: $100,000 - $125,000. - Maryland Range: $100,000 - $125,000. - NYC/Long Island/Westchester Range: $100,000 - $125,000. Benefits - Flexibility and opportunities for advancement. - Culture centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself. - BDO is proud to be an ESOP company, reflecting a culture that puts people first. - Annual allocation to the ESOP is fully funded by BDO through investments in company stock. - Opportunity to enhance financial well-being through beneficial ownership. - Comprehensive compensation and Total Rewards benefits offerings. - Welcoming diverse perspectives and understanding the experience of our professionals and clients. - Empowering team members to explore their full potential. - Celebrating ingenuity and innovation to transform our business and help our clients transform theirs. - Focus on resilience and sustainability to positively impact our people, clients, and communities.

• Lead content strategy, agenda architecture, speaker experience, and production readiness across priority Global Events programs. • Translate business objectives, product priorities, audience needs, and executive direction into clear event experiences across keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming. • Develop agenda frameworks across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities. • Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams. • Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations. • Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers. • Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs. • Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards. • Create and maintain integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity. • Identify content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders. • Lead post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs.

Role Description This position is needed to lead event content strategy, agenda architecture, speaker experience, and production readiness across Twilio’s priority flagship and internal events. This role serves as an in-house event content strategist and executive producer for high-visibility programs including SIGNAL, SIGNAL World Tour, and SKO. You will translate business priorities, product narratives, audience needs, speaker moments, and production requirements into cohesive, high-quality event experiences that are strategically sound, operationally feasible, and polished onsite. - Lead content strategy, session architecture, speaker experience, and production readiness across priority Global Events programs. - Translate business objectives, product priorities, audience needs, and executive direction across sessions for keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming. - Develop agenda frameworks in partnership with the flagship events team across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities. - Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams. - Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations. - Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers. - Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs. - Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards. - Create and maintain integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity. - Identify content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders. - Lead post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs. Qualifications - 7+ years of experience in event content strategy, event production, agenda development, speaker experience, executive events, or large-scale B2B event programming. - Experience serving as an internal Executive Producer, senior content lead, or senior production lead for complex events with multiple stages, speaker types, stakeholder groups, and production dependencies. - Experience building event content strategies that connect business priorities, audience needs, agenda architecture, speaker strategy, and production execution into a cohesive attendee experience. - Experience working with executive stakeholders and cross-functional partners, including Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Relations, Sales, production partners, and event teams. - Strong understanding of production planning, show flow, stage experience, breakout production, livestream, on-demand content, rehearsal planning, and onsite execution. - Experience overseeing content operations workflows, including CFP, CMS or agenda management, speaker resources, deck collection, brand / legal review, and production lock. - Strong project management skills, including the ability to build workbacks, playbooks, templates, escalation paths, decision logs, and operating models that help teams execute with clarity. - Excellent communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders, communicate tradeoffs, and make clear recommendations in complex or ambiguous situations. - High attention to detail and a strong quality bar for narrative clarity, attendee experience, speaker readiness, brand alignment, and production polish. Requirements - Experience supporting large-scale technology, SaaS, developer, customer, sales, or executive events. - Experience with event content platforms, agenda management tools, CMS workflows, or speaker management systems such as Sessionboard, Swoogo, RainFocus, Airtable, or similar tools. - Experience partnering with Product Marketing or Brand teams on keynote narratives, product launches, demos, customer stories, or executive moments. - Experience building scalable content, production, and speaker readiness playbooks across flagship, regional, internal, or repeatable event programs. - Comfort operating in a fast-paced, matrixed environment with shifting priorities, multiple stakeholders, and high-visibility deadlines. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - And much more (offerings vary by location)