Role Description The Alliance Communities and Virtual Events Manager is responsible for leading and coordinating, in conjunction with the Director of Client Experience, all on-line Alliance communities and virtual events. - Supports the strategy and overall approach for the portfolio of Alliance Communities and virtual events (roundtables, summits, etc.) by aligning with Alliance team members and Alliance leadership. - Coordinates, tracks, and confirms virtual events, including logistics management and collaboration with subject matter hosts to ensure quality and timeliness. - Hosts and facilitates virtual events, as applicable, to encourage discussion, engagement, and information sharing. - Leads portfolio evaluation and continuous improvement efforts by assessing current offerings, recommending new programs, sunsetting outdated programs, and managing the annual roundtable survey process to improve the overall member experience. - Manages Community operations and participant support by coordinating Community information, maintaining physical and electronic documentation, connecting resources and best practices across groups, and providing responsive customer support to Alliance firms and BDO participants. - Supports program administration and cross-functional collaboration by assisting with expenses and attendee fee tracking, partnering with Alliance Operations, Alliance Digital Assets, and Alliance Learning and Development teams, supporting the Director of Client Experience, and attending and preparing for the Alliance Conference. - Other duties as required. Qualifications - Bachelor’s Degree and five (5) or more years of relevant experience in client service, community, and/or event management, required. - Experience with facilitation and group engagement leadership, required. - Experience working in virtual live environments, required. - Experience working in a professional services/public accounting firm, preferred. - Proficient in the use of Microsoft Office Suite, specifically Word and Excel, as well as Outlook (for scheduling), required. - Experience working with MS Teams, Webex or other virtual hosting environments, required. - Attention to detail and strong organizational skills. - Strong written and verbal communication skills. - Ability to work with all levels of executives and leaders comfortably and confidently. - Ability to work in a deadline-driven environment and handle multiple projects/tasks with attention to detail. - Ability to relate effectively to all levels of employees. - Ability to perform various tasks simultaneously. - Ability to build strong relationships with alliance members, and BDO professionals. - Ability to work effectively in a Remote Work scenario. Requirements - Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. - National Range: $100,000 - $125,000. - Maryland Range: $100,000 - $125,000. - NYC/Long Island/Westchester Range: $100,000 - $125,000. Benefits - Flexibility and opportunities for advancement. - Culture centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself. - BDO is proud to be an ESOP company, reflecting a culture that puts people first. - Annual allocation to the ESOP is fully funded by BDO through investments in company stock. - Opportunity to enhance financial well-being through beneficial ownership. - Comprehensive compensation and Total Rewards benefits offerings. - Welcoming diverse perspectives and understanding the experience of our professionals and clients. - Empowering team members to explore their full potential. - Celebrating ingenuity and innovation to transform our business and help our clients transform theirs. - Focus on resilience and sustainability to positively impact our people, clients, and communities.

• Lead content strategy, agenda architecture, speaker experience, and production readiness across priority Global Events programs. • Translate business objectives, product priorities, audience needs, and executive direction into clear event experiences across keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming. • Develop agenda frameworks across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities. • Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams. • Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations. • Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers. • Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs. • Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards. • Create and maintain integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity. • Identify content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders. • Lead post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs.

Role Description Follett Software is seeking a strategic and detail-oriented Events Manager to lead the planning and execution of key events that connect our brand with customers, prospects, and internal teams. This role is responsible for the strategy, planning, and flawless execution of Follett Software’s event portfolio, including: - National and regional trade shows - Internal Sales Kickoff (SKO) - Monthly webinars - Customer engagement events like user groups and advisory boards This position plays a vital role in strengthening brand awareness, fostering customer engagement, and supporting demand generation efforts. The Events Manager ensures that every touchpoint reflects Follett Software’s commitment to educators, innovation, and community, while delivering high-impact experiences across all audience types. This role reports to the Director of Brand and Communications and works cross-functionally across Marketing, Sales, Product, Customer Success, and Executive teams. It is both strategic and hands-on, balancing high-level event planning with operational execution. Qualifications - Bachelor’s degree or equivalent - 5-7 years of experience - Experience working collaboratively with Marketing, Product Management, Sales, Customer Success, and Leadership - Working knowledge of project management and event planning tools - Experience in creating and managing $600K+ event budget - Solid organization skills, including multi-tasking and time-management - Strong written and verbal communication acumen - Expert in the Microsoft suite of products The ideal candidate is a highly organized project manager with a passion for experiences that leave a lasting impression. They are comfortable juggling multiple deadlines, enjoy working cross-functionally, and thrive in a fast-paced environment. Prior experience in B2B software, edtech, or education-related industries is a plus. Benefits - Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted) - Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching - Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans - Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time - Retirement savings with employer match, vesting every pay period - Flexible Spending Accounts for healthcare and dependent care - Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services - Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: Notice to California Applicants

• Execute innovative event vehicle experiences for a global beverage company • Manage event vehicle activation schedule based on strategic priorities • Coordinate logistics for operation of the event vehicle, including driving and product procurement • Serve as public-facing brand ambassador and respond to consumer inquiries