• Pull and review Accounts Receivable information and Statements of Account (SOA) in QuickBooks Online for customers with past due balances • Monitor AR aging and proactively follow up with customers on outstanding invoices via Microsoft Outlook • Send updated SOAs and aging reports to customers in a timely and professional manner • Process and apply incoming payments, keeping accounts accurate and current • Flag aged or high-risk accounts to management and support escalation as needed • Review and complete invoice charges in Crown, the company’s transportation management and billing software • Send invoices to customers through Crown • Prepare Excel reports of invoiced jobs for upload into QuickBooks Online (coordinating with Honie) • Communicate with customers regarding billing information for completed jobs via Microsoft Outlook • Maintain accurate and organised billing records

• Manage client billing ensuring procedures are billed according to contracts • Review and update client statements as necessary • Print and mail all paper and secondary claims • Scan documents to patient accounts • Review correspondence and follow up as needed • Perform additional duties as assigned

Role Description Our client is seeking a highly experienced Dental Billing Specialist who can confidently manage the full dental billing cycle from start to finish, while also supporting front desk and administrative tasks. This is NOT a sales role. The ideal candidate is detail-oriented, proactive, and able to work independently with minimal supervision while meeting deadlines consistently. The candidate must have strong communication skills, be comfortable discussing finances with patients, and have hands-on experience using Dentrix and dental insurance workflows. Responsibilities - Primary Focus: Full Dental Billing Cycle - Insurance eligibility verification - Insurance billing and claim submissions - Insurance follow-ups and appeals - Insurance aging and resolution - Accounts Receivable (AR) management and aging reports - Patient balance reporting - Ensuring clean claims and timely reimbursements - Patient Financial & Collections - Copay collection and overdue balance follow-ups - Confidently discussing financial responsibilities with patients - Maintaining accurate and up-to-date billing records - Scheduling & Reactivation - Scheduling appointments for overdue hygiene patients - Patient reactivation and follow-up calls - Appointment coordination and confirmations - Front Desk & Administrative Support - Answering calls and managing communication via Weave - Virtual receptionist duties - Managing patient records and administrative workflows - Supporting daily front office operations Qualifications - Strong dental billing experience (full-cycle) - Hands-on experience with Dentrix (required) - Experience with: Insurance verification, Claims submission and appeals, & AR management and insurance follow-ups - Confident in discussing payments and balances with patients - Strong communication and multitasking skills - Highly organized, detail-oriented, and results-driven Requirements - Dental industry experience is required - Strong understanding of dental billing, coding, and insurance workflows - Experience handling AR, aging reports, and collections - Previous remote/VA experience is a plus - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Responsible for maintaining Revenue Cycle Services, and other departments with resolution of billing issues and/or denials requiring clinical expertise. • Responsible for researching, working, and resolving claim denials and rejections in your assigned client. • Assume ownership over your assigned clients for all aspects of the billing cycle, including Charges, Payments, and AR metrics and performance. • Keep on task to meet all required deadlines and timeframes for customer and company needs. • Assist in the development of processes and procedures for each assigned account. • Monitors and analyzes current industry trends and issues for potential organizational impact. • Communicate regularly with your assigned clients to alert them of trends identified and recommended resolutions. • Collaborate with all departments to ensure billing accuracy and efficiency. • Deliver timely required reports to the management team; initiates and communicates the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges. • Ensure compliance with all relevant regulations, standards, and laws. • Assist with any other projects as assigned by the Operations leadership.