• Responsible for maintaining Revenue Cycle Services, and other departments with resolution of billing issues and/or denials requiring clinical expertise. • Responsible for researching, working, and resolving claim denials and rejections in your assigned client. • Assume ownership over your assigned clients for all aspects of the billing cycle, including Charges, Payments, and AR metrics and performance. • Keep on task to meet all required deadlines and timeframes for customer and company needs. • Assist in the development of processes and procedures for each assigned account. • Monitors and analyzes current industry trends and issues for potential organizational impact. • Communicate regularly with your assigned clients to alert them of trends identified and recommended resolutions. • Collaborate with all departments to ensure billing accuracy and efficiency. • Deliver timely required reports to the management team; initiates and communicates the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges. • Ensure compliance with all relevant regulations, standards, and laws. • Assist with any other projects as assigned by the Operations leadership.

Role Description Wir besetzen aktuell einen Client Service Desk Mitarbeiter (m/w/x) für ein renommiertes IT-Systemhaus, spezialisiert auf maßgeschneiderte IT-Konzepte, Projektrealisierungen und Betriebsunterstützung für KMUs sowie internationale Konzerne. In dieser Rolle betreust und optimierst du die IT-Infrastruktur von Kunden remote und bei Bedarf vor Ort, bietest kompetenten technischen Support und wirkst aktiv an spannenden IT-Projekten mit. - Verantwortung für die Pflege und Weiterentwicklung der IT-Systeme unserer Kunden (Server, Clients, Netzwerke). - Einrichtung, Anpassung und Instandhaltung von Hard- und Software, vorwiegend im Microsoft-Umfeld. - Annahme, Untersuchung und Beseitigung technischer Probleme im 1st- und 2nd-Level-Support – telefonisch, per Fernwartung oder persönlich. - Aktive Beteiligung und eigenverantwortliche Realisierung von IT-Vorhaben, z.B. Systemmigrationen und -einführungen. - Systematische Erfassung von technischen Abläufen, Lösungsansätzen und IT-Architekturen. - Kompetente Beratung und Hilfestellung für unsere Kunden bei allen IT-relevanten Themen. Qualifications - Eine erfolgreich absolvierte (bevorzugt technische) Ausbildung. - Mindestens zwei Jahre Berufspraxis im 1st- und 2nd-Level-Support. - Sichere Handhabung von Microsoft-Betriebssystemen und Support-Tools (Ticketsysteme). - Ausgezeichnete Deutsch- und gute Englischkenntnisse in Wort und Schrift. - Starkes analytisches Denkvermögen und ausgeprägte Fähigkeiten zur Problemlösung. - Teamfähigkeit gepaart mit hoher Kunden- und Serviceorientierung. - Bereitschaft zu gelegentlichen Dienstreisen innerhalb Österreichs (Einsatzgebiete wie OÖ, Wien, Salzburg, Tirol oder Graz in Wohnortnähe). Remote Work Policy In dieser Rolle kannst du fully remote innerhalb AT arbeiten. Solltest Du für diese Rolle umziehen oder reisen, dann werden Deine Relocation bzw. Reisekosten natürlich übernommen. Benefits - Attraktives Gehalt bis 60k€ (verhandelbar). - Optionaler Firmenwagen. - Bike-Leasing für ein modernes Firmenrad. - Flexible Arbeitszeiten, inklusive der Option einer 4-Tage-Woche (nach Absprache). - Sportzuschuss für diverse Aktivitäten und Fitness. - Fully Remote Setup mit viel Raum für individuelle Flexibilität. - Umfassende Weiterbildungsmöglichkeiten. Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen.

Role Description We are looking for an experienced Accounts Receivable (AR) Billing Specialist to manage our invoicing, collections, and ledger reconciliations. In this role, you will protect steady organizational cash flow by executing accurate billing cycles, monitoring aging reports, and resolving payment discrepancies while maintaining strong, professional client relationships. Qualifications - 3 to 5+ years of proven experience in Accounts Receivable, bookkeeping, or corporate accounting. - Strong proficiency in NetSuite (or comparable enterprise ERP systems like Oracle) and advanced Microsoft Excel. - Excellent written and verbal English communication skills, with a track record of handling B2B payment negotiations. - Associate’s or Bachelor’s degree in Finance, Accounting, Business, or a related field. - A dedicated, quiet home office entirely free from background noise and household disruptions. - A current, fast laptop or desktop computer capable of seamless multitasking. - High-speed internet with a minimum of 100 Mbps download and 25 Mbps upload speeds (speed test verification required during onboarding). Requirements - Generate, review, and promptly send accurate invoices and client statements. - Monitor aging reports to identify delinquent accounts and follow up with clients to secure timely payments. - Investigate short payments, ledger discrepancies, and client disputes. - Post manual and automated payments, apply credits, negotiate payment plans, and maintain meticulous account records.

Role Description We are looking for an STR Operations & Guest Services Specialist who combines genuine tech savviness with a strong grasp of what good guest service looks like. This is not a pure guest-facing role — it sits at the intersection of systems implementation, back-office coordination, and guest communications. You will work directly with the principal and take ownership of day-to-day operations across multiple platforms. Your Main Responsibilities: - Guest Services & Communications - Serve as the primary point of contact for in-stay guests, handling inquiries, troubleshooting, and escalations via email, chat, and text. - Manage OTA messaging across Airbnb, VRBO, Expedia, and Hotel Tonight — promptly and professionally. - Monitor guest reviews across platforms; flag negative reviews for owner approval before drafting and posting responses. - Communicate guest-reported maintenance or housekeeping issues to the appropriate personnel and log them in Turno. - Track guest payments and manually process Expedia card charges as needed. - Filter and triage incoming emails, routing to the appropriate party or handling directly when within scope. - Tech Implementation & Systems Management - Lead the full implementation of EnsoConnect AI messaging, including setup, configuration, and ongoing optimization. - Handle data entry and setup for Siteminder, Airbnb, and Hotel Tonight channel management. - Create and maintain the team's Slack and Google Workspace structure — channels, naming conventions, shared drives, and documentation organization. - Support adoption of new tools as the tech stack evolves (including potential Trellis integration). - Learn new platforms quickly and take ownership of how they are used operationally. - Back-Office & Administrative Support - Handle data entry for new property onboarding into Guesty and connected OTA listings. - Maintain and update operational documents, SOPs, and internal reference materials. - Keep OTA listings current — property details, photos, rates, and descriptions. - Coordinate with housekeeping and maintenance vendors as needed to keep operations running smoothly. - Future Responsibilities (Growth Track) - Support marketing initiatives via Vintory, including identifying properties with below-average reviews and executing targeted email drip campaigns. Qualifications - Excellent written and verbal English — guest-facing communication must be professional, warm, and clear. - Prior experience in STR, vacation rental, or hospitality operations. - Proven hands-on experience with Guesty or a comparable PMS (e.g., Hostaway, Lodgify, Track). - Strong tech aptitude — you enjoy learning new tools, figuring out how systems connect, and building processes that scale. - Organizational mindset: you can build a clean Slack workspace, maintain a living document library, and create repeatable workflows. - Ability to work independently with minimal oversight in a fully remote environment. - High attention to detail, especially around financial tasks like payment tracking and card processing. - Calm, professional approach to guest issues — empathy and de-escalation come naturally to you. - Critical thinking and good judgment about when to handle something vs. when to escalate. Requirements - Direct experience with EnsoConnect or another AI-powered guest messaging platform. - Experience with Siteminder or other channel managers. - Familiarity with Vintory or STR marketing/review strategy. - Experience managing listings on Hotel Tonight or Expedia specifically. - Background in revenue management or exposure to Pricelabs (note: pricing decisions remain with the principal). Technical Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.