• Manage client billing ensuring procedures are billed according to contracts • Review and update client statements as necessary • Print and mail all paper and secondary claims • Scan documents to patient accounts • Review correspondence and follow up as needed • Perform additional duties as assigned

Role Description Our client is seeking a highly experienced Dental Billing Specialist who can confidently manage the full dental billing cycle from start to finish, while also supporting front desk and administrative tasks. This is NOT a sales role. The ideal candidate is detail-oriented, proactive, and able to work independently with minimal supervision while meeting deadlines consistently. The candidate must have strong communication skills, be comfortable discussing finances with patients, and have hands-on experience using Dentrix and dental insurance workflows. Responsibilities - Primary Focus: Full Dental Billing Cycle - Insurance eligibility verification - Insurance billing and claim submissions - Insurance follow-ups and appeals - Insurance aging and resolution - Accounts Receivable (AR) management and aging reports - Patient balance reporting - Ensuring clean claims and timely reimbursements - Patient Financial & Collections - Copay collection and overdue balance follow-ups - Confidently discussing financial responsibilities with patients - Maintaining accurate and up-to-date billing records - Scheduling & Reactivation - Scheduling appointments for overdue hygiene patients - Patient reactivation and follow-up calls - Appointment coordination and confirmations - Front Desk & Administrative Support - Answering calls and managing communication via Weave - Virtual receptionist duties - Managing patient records and administrative workflows - Supporting daily front office operations Qualifications - Strong dental billing experience (full-cycle) - Hands-on experience with Dentrix (required) - Experience with: Insurance verification, Claims submission and appeals, & AR management and insurance follow-ups - Confident in discussing payments and balances with patients - Strong communication and multitasking skills - Highly organized, detail-oriented, and results-driven Requirements - Dental industry experience is required - Strong understanding of dental billing, coding, and insurance workflows - Experience handling AR, aging reports, and collections - Previous remote/VA experience is a plus - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Responsible for maintaining Revenue Cycle Services, and other departments with resolution of billing issues and/or denials requiring clinical expertise. • Responsible for researching, working, and resolving claim denials and rejections in your assigned client. • Assume ownership over your assigned clients for all aspects of the billing cycle, including Charges, Payments, and AR metrics and performance. • Keep on task to meet all required deadlines and timeframes for customer and company needs. • Assist in the development of processes and procedures for each assigned account. • Monitors and analyzes current industry trends and issues for potential organizational impact. • Communicate regularly with your assigned clients to alert them of trends identified and recommended resolutions. • Collaborate with all departments to ensure billing accuracy and efficiency. • Deliver timely required reports to the management team; initiates and communicates the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges. • Ensure compliance with all relevant regulations, standards, and laws. • Assist with any other projects as assigned by the Operations leadership.

Role Description Wir besetzen aktuell einen Client Service Desk Mitarbeiter (m/w/x) für ein renommiertes IT-Systemhaus, spezialisiert auf maßgeschneiderte IT-Konzepte, Projektrealisierungen und Betriebsunterstützung für KMUs sowie internationale Konzerne. In dieser Rolle betreust und optimierst du die IT-Infrastruktur von Kunden remote und bei Bedarf vor Ort, bietest kompetenten technischen Support und wirkst aktiv an spannenden IT-Projekten mit. - Verantwortung für die Pflege und Weiterentwicklung der IT-Systeme unserer Kunden (Server, Clients, Netzwerke). - Einrichtung, Anpassung und Instandhaltung von Hard- und Software, vorwiegend im Microsoft-Umfeld. - Annahme, Untersuchung und Beseitigung technischer Probleme im 1st- und 2nd-Level-Support – telefonisch, per Fernwartung oder persönlich. - Aktive Beteiligung und eigenverantwortliche Realisierung von IT-Vorhaben, z.B. Systemmigrationen und -einführungen. - Systematische Erfassung von technischen Abläufen, Lösungsansätzen und IT-Architekturen. - Kompetente Beratung und Hilfestellung für unsere Kunden bei allen IT-relevanten Themen. Qualifications - Eine erfolgreich absolvierte (bevorzugt technische) Ausbildung. - Mindestens zwei Jahre Berufspraxis im 1st- und 2nd-Level-Support. - Sichere Handhabung von Microsoft-Betriebssystemen und Support-Tools (Ticketsysteme). - Ausgezeichnete Deutsch- und gute Englischkenntnisse in Wort und Schrift. - Starkes analytisches Denkvermögen und ausgeprägte Fähigkeiten zur Problemlösung. - Teamfähigkeit gepaart mit hoher Kunden- und Serviceorientierung. - Bereitschaft zu gelegentlichen Dienstreisen innerhalb Österreichs (Einsatzgebiete wie OÖ, Wien, Salzburg, Tirol oder Graz in Wohnortnähe). Remote Work Policy In dieser Rolle kannst du fully remote innerhalb AT arbeiten. Solltest Du für diese Rolle umziehen oder reisen, dann werden Deine Relocation bzw. Reisekosten natürlich übernommen. Benefits - Attraktives Gehalt bis 60k€ (verhandelbar). - Optionaler Firmenwagen. - Bike-Leasing für ein modernes Firmenrad. - Flexible Arbeitszeiten, inklusive der Option einer 4-Tage-Woche (nach Absprache). - Sportzuschuss für diverse Aktivitäten und Fitness. - Fully Remote Setup mit viel Raum für individuelle Flexibilität. - Umfassende Weiterbildungsmöglichkeiten. Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen.