Role Description The Knowledge Architect is responsible for the structural design, technical governance, and AI-enhanced evolution of HealthStream’s competency-based knowledge system. This role operates at the intersection of knowledge engineering, data architecture, and applied artificial intelligence—owning the foundational systems that organize, surface, and deliver clinical and professional knowledge across HealthStream’s product ecosystem. - Define how knowledge is structured, classified, stored, and accessed. - Lead the technical effort to integrate AI-enhanced capabilities that improve the scale, accuracy, and intelligence of the system. - Design taxonomies, govern metadata standards, evaluate and implement AI/ML techniques such as large language models and semantic search. - Partner with engineering teams to build robust, API-driven knowledge infrastructure. - Approximately 10–15% travel is required to support partner engagements, attend workshops and industry conferences, and collaborate with offsite colleagues. Qualifications - Bachelor’s degree in related field. - 5 or more years of experience in knowledge engineering, information architecture, data architecture, or a closely related discipline. - Hands-on experience applying AI/ML techniques. - Software development lifecycle and Software as a Service (SaaS) experience strongly preferred. - Experience designing and governing enterprise APIs and metadata-driven systems strongly preferred. Requirements - Ability to model and represent knowledge structures, including hierarchical classification systems. - Proficiency with AI/ML tooling and frameworks. - Proficiency with technical documentation and diagramming tools. - Ability to translate complex architectural decisions into clear guidance for product, engineering, and clinical stakeholders. - Ownership mentality—willing to lead through ambiguity and take accountability for system quality and outcomes. - Intellectual curiosity and openness to evolving methodologies in AI and knowledge engineering. - Establishes high level of credibility and trust internally through demonstrated expertise and sound judgment. - Works effectively within a matrixed, cross-functional organization—collaborating across product, engineering, clinical, and data teams. - Motivates and guides both direct reports and non-direct collaborators toward shared technical and organizational goals. - Influences architectural and product decisions across functional areas without relying on formal authority. - Demonstrates systems-level critical thinking—capable of modeling complex interdependencies and anticipating downstream effects of architectural choices. - Presents technical concepts to clinical and executive audiences with strong communication and active listening skills. - Responds to technical setbacks and evolving requirements with a constructive, solution-focused approach. - Plans and executes complex, multi-workstream initiatives with minimal supervision and appropriate prioritization. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description This is a remote position. Owns scope, acceptance criteria, stakeholder alignment, and the explicit MVP requirement cut. This role translates the PRD and PDD into a realistic sequence of shippable work. Key Responsibilities - Own the backlog, acceptance criteria, and tradeoffs for each phase. - Maintain the “manual now vs automate later” decision log. - Define measurable quality for probabilistic agent behavior in partnership with the Tech Lead and Agent Quality / Evals Engineer. - Hold scope discipline after each gate and prevent phase leakage. - Coordinate SME availability, design-partner input, and executive expectations. Qualifications - Enterprise B2B product ownership experience. - Ability to write crisp, testable acceptance criteria. - Comfort with technical platform products and AI/agent behavior specification. - Strong stakeholder management and prioritization judgment. Requirements - Uses AI for research synthesis, backlog drafting, dependency framing, and requirements drafting. - Can specify quality in eval-backed terms rather than relying on subjective acceptance.

Role Description Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. As a Microsoft Security Architect within the Professional Services organization, you will have the opportunity to design, plan, and architect technology solutions based on the identity management and workplace security portfolio. This role supports all aspects of design and service delivery, and facilitates technical workshops with our valued enterprise and public sector clients. What you’ll do: - Design and deliver identity management and workplace security solutions that meet client requirements and timelines. - Serve as the technical authority to lead Identity Management and Workplace Security engagements, including upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. - Work closely with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs. - Mentor and develop Consultants, Engineers, and Technicians on the team, providing guidance on their technical and soft skills. - Function as a technical expert with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients. - Have a hunger for learning and pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management. - Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements. - Be a role model for our values of personal growth, customer passion, taking care of others, and owning the end result. - Work in a highly visible customer-facing role. - Support a detailed, actionable Statement of Work with architects, engineers, and project managers. - Stay on top of new trends and technology updates. - Continually fine-tune your delivery, adoption, and problem-solving skills. Qualifications - A curious mindset, willing to ask the right questions to provide customers with the best possible solution. - A problem solver with the capability to uncover and address the root cause of an issue. - A proactive work ethic that puts responsiveness to customers first. - Passion for building strong relationships with customers and driving great CX. - Computer Science / Information Technology degree or diploma or equivalent industry experience. - Ability to travel up to 10% of the time. - 8+ years’ work experience in a client-facing professional services role, or 10+ years of related, progressively senior industry experience. - Updated Certifications and training to include Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate. Compensation A reasonable estimate of the current base pay range for this position in Canada is $120,800 to $151,000 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Benefits - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program. - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance. - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave. - Additional Perks: Employee Discount Program. Inclusion & Equal Opportunity Employment We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require Accommodation? We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com . We are committed to working with you to best meet your needs. Our Commitment to Your Experience We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID 7551 EoE/M/F/Vet/Disability #LI-NP1

Role Description The Power Platform & Copilot Studio Practice Architect is a senior technical leader responsible for designing and delivering low-code AI agent solutions, shaping practice methodology, and engaging directly with large enterprise customers. This role owns the technical depth of the Agent Governance Accelerator offering, plays an active role in the Microsoft COE and ATC, and partners with the security team to ensure governed, secure agent adoption at scale. What you will do: - Technical Leadership & Expertise - Serve as the practice SME in Microsoft Power Platform (Power Apps, Power Automate, Power Automate Desktop, Power Pages) and Copilot Studio, including low-code AI agent design and deployment. - Design and build custom connectors and API integrations that extend Power Platform and Copilot Studio to enterprise systems and data sources, applying low-code/pro-code hybrid patterns where appropriate. - Maintain familiarity with Microsoft Azure AI Foundry, including how Foundry-based models can be surfaced through low-code agent experiences (hands-on experience ideal but not required). - Stay current on emerging Microsoft innovations including Copilot Cowork and Microsoft Scout, and position the practice to adopt and evangelize new capabilities. - Agent Governance - Collaborate closely with Security and apply Microsoft Zero Trust for AI principles (Verify Explicitly, Apply Least Privilege, Assume Breach) to agent design, and collaborate with the internal security team to ensure agents are built with governance controls from day one. - Configure agent governance using Agent 365, Entra Agent ID, and DLP policies scoped to agent interactions across Copilot Studio, third-party, and external agents. - Develop and maintain an agent governance framework covering agent identity, ownership, lifecycle management, and audit accountability, aligned to the Agent Governance Accelerator offering. - Establish standards for agent registry management, agent-level DLP, and how the Power Platform COE Starter Kit layers alongside Agent 365 controls. Partner with the security team on Zero Trust for AI alignment and agent identity reviews before production deployment. - Microsoft COE & ATC Support - Build, maintain, and refresh a library of enterprise-grade demos for the Advanced Technology Center (ATC) and customer-facing engagements, ensuring alignment with current offerings and Microsoft partner priorities. - Contribute to COE governance frameworks covering Power Platform environment strategy, DLP policies, licensing models, agent registry standards, and low-code development standards. - Develop reusable accelerators, templates, and reference architectures that increase delivery velocity, and contribute readiness scorecards and gap analysis frameworks for agent governance assessments. - Customer Engagement & Offerings - Engage enterprise customers as a trusted technical advisor, leading solution workshops, architecture reviews, and technical deep-dives. Design end-to-end agentic solutions that integrate with enterprise systems via connectors and APIs. - Provide presales support, solution architecture guidance, and technical depth for strategic opportunities, including scoping and pricing AI agent and automation engagements alongside the Director. - Act as Customer Zero for new Power Platform and Copilot Studio capabilities, piloting and refining offerings before broad rollout, and developing go-to-market assets including working demos and competitive positioning materials. - Collaboration & Advocacy - Partner with Microsoft and strategic partners to co-create solutions, and represent Softchoice/WWT at industry events and Microsoft partner programs. - Serve as a technical bridge between GTM/product management and delivery, ensuring solutions are both sellable and deliverable. - Contribute to the practice's external presence through blogs, conference sessions, webinars, and Microsoft community engagement. Qualifications - Deep, hands-on expertise in Microsoft Power Platform, including Power Apps, Power Automate, Power Pages, and Copilot Studio, with a track record of enterprise delivery. - Strong developer foundation: proven ability to build custom connectors, work with REST/OData APIs, implement pro-code extensions (PCF components, plug-ins, Azure Functions), and integrate third-party systems. - Demonstrated experience building low-code AI agents and automated workflows in Copilot Studio and Power Automate, including multi-turn conversation design and enterprise data connectors. - Proven experience architecting and delivering complex Microsoft solutions for large enterprise customers. This is a required background, not preferred. - At least 8 to 10 years of experience in a technical field with a strong Microsoft technology foundation. Bachelor's degree in a related field preferred. Preferred / Nice to Have - Experience with Microsoft Azure AI Foundry and how foundation models integrate into low-code agent experiences. - Microsoft certifications in Power Platform (PL-200, PL-400, PL-600) and/or AI (AI-102, AI-900). - Experience with Dataverse architecture, solution lifecycle management (ALM), and Power Platform pipelines. Travel Requirements - Up to 25% travel expected, including customer site visits, ATC engagements, and Microsoft partner events. Compensation - A reasonable estimate of the current base pay range for this position in California & Texas is $128,800 to $161,000 annually + 14% as target incentives. - A reasonable estimate of the current base pay range for this position in Florida is $122,360 to $152,950 annually + 14% as target incentives. - A reasonable estimate of the current base pay range for this position in New York City is $141,680 to $177,100 annually + 14% as target incentives. - Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Benefits - Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program - Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance - Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave - Additional Perks: Employee Discount Program Inclusion & Equal Opportunity Employment We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require Accommodation? We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our Commitment to Your Experience We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.