Role Description Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. As a Microsoft Security Architect within the Professional Services organization, you will have the opportunity to design, plan, and architect technology solutions based on the identity management and workplace security portfolio. This role supports all aspects of design and service delivery, and facilitates technical workshops with our valued enterprise and public sector clients. What you’ll do: - Design and deliver identity management and workplace security solutions that meet client requirements and timelines. - Serve as the technical authority to lead Identity Management and Workplace Security engagements, including upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. - Work closely with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs. - Mentor and develop Consultants, Engineers, and Technicians on the team, providing guidance on their technical and soft skills. - Function as a technical expert with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients. - Have a hunger for learning and pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management. - Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements. - Be a role model for our values of personal growth, customer passion, taking care of others, and owning the end result. - Work in a highly visible customer-facing role. - Support a detailed, actionable Statement of Work with architects, engineers, and project managers. - Stay on top of new trends and technology updates. - Continually fine-tune your delivery, adoption, and problem-solving skills. Qualifications - A curious mindset, willing to ask the right questions to provide customers with the best possible solution. - A problem solver with the capability to uncover and address the root cause of an issue. - A proactive work ethic that puts responsiveness to customers first. - Passion for building strong relationships with customers and driving great CX. - Computer Science / Information Technology degree or diploma or equivalent industry experience. - Ability to travel up to 10% of the time. - 8+ years’ work experience in a client-facing professional services role, or 10+ years of related, progressively senior industry experience. - Updated Certifications and training to include Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate. Compensation A reasonable estimate of the current base pay range for this position in Canada is $120,800 to $151,000 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Benefits - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program. - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance. - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave. - Additional Perks: Employee Discount Program. Inclusion & Equal Opportunity Employment We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require Accommodation? We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com . We are committed to working with you to best meet your needs. Our Commitment to Your Experience We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID 7551 EoE/M/F/Vet/Disability #LI-NP1