HEALTHSTREAM INC

Role Description HealthStream’s UX/Web Developer is a key member of the company’s Digital & eCommerce Marketing team. In this role, you’ll play a pivotal role in advancing the functionality, performance, features, and experience of our B2B and B2P digital channels ensuring they are visually appealing, user-friendly, and optimized for performance. The ideal candidate has a comprehensive knowledge of high-end web design and development and a good grasp of SEO and eCommerce conversion. They have development experience with various systems including Wordpress, Shopify, Sitefinity, Klaviyo, and the Salesforce product suite (Pardot, Commerce Cloud, Marketing Cloud). Key Responsibilities - Adhere to all HealthStream security policies, procedures, and assigned training. - Implement technology and other solutions to advance our eCommerce and digital marketing, email marketing, and corporate websites. - Develop frontend user flow, code, layouts, and visual elements according to project requirements. - Integrate and customize Shopify themes and apps to achieve desired functionality. - Update and maintain current websites by developing and optimizing existing features and implementing new features. - Develop user interfaces as per brand and design guidelines for optimal performance. - Troubleshoot and debug issues as they arise. - Routine daily maintenance of existing sites and applications. - Document technical specifications, project details, and follow development processes. - Ensure company best practices and compliance in all marketing technology integrations and development. - Stay up-to-date with industry trends and emerging web development technologies. Qualifications - Bachelor's degree preferred. - 5+ years of UI/Web development. - Experience with Shopify platforms. - Experience building custom WordPress websites. - Familiarity with user experience design principles and methods. - Experience working with technical and creative teams to accomplish goals. - Familiar in one or more industry-standard prototyping tools (e.g., Invision, Figma, Balsamiq, etc.). - Previous experience working in a complex organization. Requirements - Strong knowledge of Liquid/PHP/HTML/JAVASCRIPT/CSS, with a focus on clean and maintainable code. - Familiarity with modern JavaScript frameworks like React or Vue.js. - Experience with Shopify Theme OS 2.0 and its templating system. - Strong understanding of front-end development principles and best practices. - Advanced understanding of the WordPress core software and its functions at the code level. - Interpersonal skills - exceptional verbal/written communication, listening, presentation skills, and high attention to detail. - Proven ability to support multiple projects with high quality, attention to detail, and exceptional teamwork and internal communication skills. - Passion for e-commerce and a deep understanding of user experience (UX). - Ability to work in a fast-moving, multi-stakeholder, evolving organization with a large degree of ambiguity. - Eagerness to learn new trends and technologies along with commitment to mastering development within the identified marketing technology stack and confidently researching and learning unfamiliar subjects quickly. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description The Director, Knowledge Services has direct responsibility for the management and execution of the competency-based knowledge system and resulting APIs, serving all related products across HealthStream. This role works across multiple internal departments to define and implement the product family’s vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and other KPIs. The role will also use analytics to measure knowledge effectiveness and leverage new tech (like AI) to enhance data access, scale, and drive innovation. This position may have direct reports. Key Responsibilities - Create and manage vision and strategy for the competency-based knowledge system within the context of related products, aligned with business goals and priorities. - Design and implement comprehensive knowledge management strategies, championing a knowledge-sharing culture. - Own and lead the creation, maintenance, and adoption of a competency-based knowledge system (platforms, databases, tools) for capturing, storing, and disseminating information. - Work with cross-functional teams to identify needs, develop and deliver training on knowledge management processes and tools. - Manage indexing, cataloging, access, and flow of competency-based knowledge, ensuring data quality and compliance. - Use analytics to measure knowledge effectiveness, identify bottlenecks, leverage new tech (like AI) to enhance data access, scale, and drive innovation. - Support the launch of new related products and enhancements in collaboration with product, marketing, sales, technology, and other areas of the organization. - Conduct market and customer research to better understand market trends and the competitive environment in both competency and knowledge management. - Produce and effectively communicate well-researched, well-founded product roadmaps based on business goals and priorities. - Guide multiple cross-functional and self-led teams developing and supporting technology that leverage the competency-based knowledge system. - Assure accurate and complete understanding of the competency-based knowledge system through routine internal training, development of customer training or promotional materials, and other forms of internal and external communication. - Identify, resolve, and monitor customer and product issues with the assistance of client services support. - Drive greater ecosystem value by creating offerings that are integrated across HealthStream product lines. Qualifications - Bachelor’s degree in related field preferred. - 3 or more years in a knowledge management or related role. - Software development lifecycle, Software as a Service experience strongly preferred. - Experience with enterprise APIs strongly preferred. - Experience with metadata and other curated data products strongly preferred. Requirements - Excellent written, verbal, and presentation skills. - Successfully uses technical applications for business purposes (Salesforce, Microsoft). - Ownership mentality, willing to lead through ambiguity and own performance. - Curiosity, a desire to hear opinions and ideas that challenge your own. - Plans and executes own activities with generally-defined goals and minimal supervision. - Experience working with metadata and taxonomy systems. - Establishes high level of trust and credibility internally, with business partners, and with customers. - Works within a multi-disciplinary, matrixed team with respect towards others and focus on successfully meeting organizational and team goals. - Motivates and leads both direct reports and non-direct reports. - Appropriately influences and directs cross-functional team members without formal authority or management control. - Resolves conflict to meet needs of organization and/or customer, while retaining or improving relationships with those involved. - Negotiates for appropriate resources and investments, irrespective of direct management responsibility for functional area in need. - Displays critical thinking ability examining and considering multiple perspectives and decision-making founded outside of functional silos. - Possesses strong interpersonal skills, including listening skills and a striving to understand before being understood. - Responds to setbacks and roadblocks with positive attitude and appropriate redirection of activity. - Plans and executes own activities with generally-defined goals and minimal supervision. - Manages activities for multiple concurrent and complex projects across multiple functional areas with the appropriate prioritization and focus. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description The Solution Executive, Competency, will be responsible for new sales of HealthStream's portfolio of Competency solutions, acting as the clinical sales expert. In this role, the Solution Executive will be responsible for complex solution sales by expanding product market share through insight, expertise, and evangelism of the value proposition of assigned products. Through consultative selling, the Solution Executive seeks to align our customers and prospects' clinical and business needs with HealthStream's Competency solutions by building relationships and credibility with key stakeholders effectively. This individual will have ultimate responsibility for all elements of the sales process, including: - Prospecting - Qualifying - Positioning - Demonstrating - Objection handling - Contract negotiating through sale closure Qualifications - Bachelor's degree or higher required. Nursing Degree, BSN level or higher, strongly preferred - Consultative selling experience with a track record of at least 5 years of healthcare sales in highly competitive environments. PaaS/SaaS experience preferred - Deep knowledge of the healthcare marketplace, including buying cycles, key trends, and budget limitations - Strong presentation skills and executive presence - Excellent communication skills and the ability to develop C-Suite and VP level stakeholder relationships - High level of integrity and professionalism - Comfortable working independently and in a team selling environment as part of an empowering, fast-paced, results-oriented culture - Multi-task oriented; works with a sense of urgency and a desire for excellence in performance - Enthusiasm and initiative, and ability to operate independently with limited oversight - Ability to travel 25-40% Requirements - Excellent communication skills and the ability to quickly develop relationships, both internally and externally - Familiarity with CRM tools such as Sales Force - Ability to create and report on data analytics using Excel and PowerPoint - Proficient use of MS Teams/WebEx - Team player with a positive attitude - Hunter/Closer. Consultative sales style. Follow-up skills a must - Highly accountable for one's own success and able to take ownership of professional self-development - High emotional intelligence required to succeed in this role - Ability to work in a dynamic and complex team selling environment through collaboration with trust and comradery - Ability to manage long sales cycles - Ability to accurately manage sales funnel and forecasting on a weekly basis - Ability to articulately position our value proposition through passion and with a connection to the importance of competency - Ability to present and demonstrate complex solutions in a way that is compelling & easy to understand in a unique healthcare budget environment - Highly driven to achieve personal and team quota goals Benefits - Medical, Dental and Vision insurance - Paid Time Off - Parental Leave - 401k and Roth - Flexible Spending Account - Health Savings Account - Life Insurance - Short- and Long-Term Disability - Medical Bridge Insurance - Critical Illness Insurance - Accident Insurance - Identity Protection - Legal Protection - Pet Insurance - Employee Assistance Program - Fitness Reimbursement

Role Description The Success Manager plays a pivotal role to assure a meaningful experience for our customers as they strive to solve big problems using HealthStream products and solutions. By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure optimal adoption of solutions in alignment with the customers' organizational goals. Key Responsibilities - Develops and maintains an ongoing consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, share best practices, determine progress to organizational goals, and identify ongoing customer needs. - Solicits regular customer feedback and communicates responses accordingly to HealthStream internal stakeholders, including sales, product management, training, onboarding, and operations. - Utilizes data to analyze product utilization and adoption. - Proactively intervenes where opportunities exist to improve utilization/adoption and ensure ongoing customer retention and growth. - Maintains Salesforce case documentation of customer engagement activities to ensure service continuity. - Collaborates with sales, product management, onboarding/implementations, customer service, and other success management team members to ensure seamless interactions with our customers. - Collaborates with product managers/owners of assigned solutions to ensure ongoing understanding of product design and metrics for customer success. - Collaborates with implementations teams to develop onboarding plans for assigned products. - Collaborates with sales and other Success Managers on account renewal strategy. - Provides advisory support in pre-sales discussions to articulate the role of the Success Manager in supporting the customer. - Collaborates with product, development, and content teams to develop customer facing materials for assigned products. - Utilizes the community to support customer self-service by maintaining up-to-date product guides and templates, advertising webinar topics, and encouraging and engaging in discussions with and between customers. - Collaborates with members of the HealthStream Community team to ensure customer resources on the community are effectively addressing their needs for self-service. - Leads strategies to increase assigned product adoption on both a one-to-many and one-to-one basis with our customers. - Identifies and nurtures referenceable accounts and assists to capture the customers' success story and ROI. - Collaborates with onboarding teams to develop onboarding plans for assigned products. Qualifications - Experienced professional with a minimum of a Bachelor's degree in healthcare, business, or technical field. - Minimum 3 years in a customer service/sales or related role. - Experience in healthcare organization preferred. - Experience with HealthStream products from an administrator level is a plus. - Experience in a SaaS business desirable. - Experience with Salesforce is desirable. Requirements - Proficiency in use of Microsoft Office Products. - Excellent verbal and written communication skills. - Understanding of data and its application to defining customer success. - Technical acumen to support development of an in-depth understanding of assigned products/solutions. - Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption. - Seek guidance from more experienced team members when encountering new/challenging situations. - Effectively present information to management, customer groups, and HealthStream internal stakeholders. - Collaborate as part of a team to optimize solutions and a seamless delivery approach. - Interact and build relationships at various levels of customer organizations to identify their needs and work with them to find solutions that fit within their organizational strategy, culture, and constraints. - Utilize data to demonstrate customer performance to desired outcomes. - Coordinate activities across a number of customer accounts. - Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment. - Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions. - Travel up to 20%, staying overnight as needed to meet customer and internal company needs. Compensation The salary range for this position is $70,352 - $85,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description Supports the CVO’s application process, credentialing verification, expirable management and ongoing monitoring work for contracted healthcare organizations. Ensures clients and providers have a positive experience by providing quality service and communication. Key Responsibilities - Coordinates provider application and primary source verification process using CVO credentialing platform. - Manages provider application process including sending electronic applications to providers per client requests, evaluating the received application for completeness, resolving incomplete application information, accepting information into credentialing platform following CVO policies and procedures. - Communicates with applicants and designated administrative support to resolve application requirements and incomplete data in a professional manner. - Manages primary source verifications for provider applications including ensuring the verification of credentialing information from the provider’s application is correct and from primary sources, tracking fees for verifications, following up on non-received verifications needed to close files, and tracks information following CVO policies and procedures. - Communicates professionally with applicants, designated administrative support and primary source organizations on verification discrepancies, information needs and requirements. - Manages ongoing expirables for providers primary state license, board certification, DEA/CDS and malpractice insurance for contracted clients. - Manages ongoing monitoring of sanctions for contracted clients for state licenses, Medicare and Medicaid and Medicare Opt-Out. Provides a monthly report of outcomes. - Stays informed on all client criteria requirements to ensure requirements are applied to files through the application and verification process. - Communicates with providers and client questions and concerns regarding a variety of issues related to the processing of credentialing applications. - Tracks and obtains fee verifications; follows department policies and procedures standards for check requests and credit card usage. - Supports the billing process for verification services. - Maintains and updates the database reference tables in accordance with internal policies and procedures with current contact information following data standardization protocols. - Maintains own professional growth through participation in seminars, conferences, in-service programs and self-directed learning activities. - Contributes to the team efficiency by providing support both operationally and administratively. - Assists with special projects and tasks as requested. Qualifications - Associate’s degree preferred. In lieu of education requirement, previous work history and years of experience may be considered. - 1-3 years job related experience, preferably in a provider credentialing environment, a provider network or medical group. - General knowledge and understanding of healthcare regulatory agencies NCQA, JC and AAAHC. - General knowledge of credentialing requirements as related to medical providers. - General knowledge of the health care industry including hospital settings, physician practices, surgery centers and managed care organizations. - Knowledge and experience in Microsoft Office applications. Requirements - Computer proficiency and accuracy in data entry. - Ability to organize and prioritize work and manage multiple priorities. - Ability to work in a fast-paced environment. - Applies data integrity standards to the entry of application information. - Excellent attention to detail. - Excellent organizational, analytical, and both oral and written communication skills. - Competent in Microsoft Office, Teams, Word, Excel and Outlook. - Strong written and verbal communication skills and competence to communicate effectively to internal and external customers. - Sound judgment and decision-making skills. - Understands and applies department policies and procedures associated with medical credentialing. - Focuses on customer satisfaction; identifies opportunities for creating efficiencies or improvements. - Dependable and a strong work ethic. - Must be able to work well independently and exercise independent judgment. - Must have the ability to understand and apply policies and procedures and regulatory standards associated with medical credentialing. - This position is primarily sedentary in a normal office environment. - Extensive computer usage and use of the phone. - Could lift up to 20 lbs. - Accountability - Taking responsibility for one’s actions and the consequences that result from those actions. - Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely—both verbally and in writing. Exhibiting a pleasant attitude. - Collaboration - Cooperating and working effectively with others in the pursuit of common goals. - Problem Solving - Using sound judgment, logic, and common sense to identify and/or resolve issues that involve clients/customers, products, and processes. - Adaptability - Being flexible and continuing to function effectively during times of change. - Organizing - Using effective methods for tracking project details, time, and resources in order to complete tasks efficiently and in a timely manner. - Quality Focus - Acting diligently to ensure all aspects of work are completed accurately. - Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description - Design, develop, and maintain the software products offered by HealthStream in accordance with technology best practices and product offerings. - Work with team leaders and product managers to understand and refine requirements. - Train and mentor junior development staff in technology best practices and product requirements. - Design and estimate effort of new features or sub-systems from business concept to detailed technical design. - Develop quality, defect-free software that adheres to company coding and documentation standards. Qualifications - Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering (any), Analytics (any), Telecom, Electrical/Electronics, Business (any), Management (any), or a related field of study. - Three (3) years of experience in the job offered or related occupation in which the required experience was gained. - Demonstrated experience with: - Web-based applications using .NET (MVC/WebForms/Core) - C# - Microsoft SQL Server - JavaScript - HTML/CSS - Angular JS - jQuery - Azure Dev Ops - Visual Studio - SQL querying and performance tuning - DevOps practices and automation - SOLID Development Principles - Object-oriented Design Patterns - Code refactoring - Agile project management, ideally focused on SCRUM or Kanban Requirements - Must reference Job Title & Job Code: 000141 when applying. Benefits - 100% remote/telecommuting position, if within 100 miles of Nashville, TN. - Salary: $103,334.00/year - Hours: Monday – Friday, 9:00 am to 5:00 pm Company Description HealthStream, Inc. is located at 500 11th Avenue N, Suite 850, Nashville, TN 37203.

Role Description You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company. Key Responsibilities - Adhere to all HealthStream security policies, procedures, and assigned training. - Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. - Troubleshoot and diagnose reported problems and work to understand and correct problems. - Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. - Identify, test, and verify issues, providing the development team with clear documentation. - Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. - Participate in testing new features and releases. - Suggest recommendations for product enhancements utilizing data and customer feedback. Qualifications - At least one year of experience in customer-facing roles. - A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience. - Practical knowledge of the healthcare industry is a definite plus. - Extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully. - Problem-solver, skilled in prioritization, and takes ownership in the work that you do. - Ability to effectively communicate resolutions with both non-technical and technical customers. - Natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed. - Can make complex topics easily digestible by breaking them down into manageable parts. - Active listening skills and are an empathetic customer advocate. - Insatiable curiosity for learning how things work. - Working knowledge of Microsoft operating systems and familiarity with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus. - Ability to work a flexible 8-hour schedule, providing coverage between 7 AM - 7 PM CST, Monday through Friday. - Team player working towards a common goal and holds colleagues to the same level of quality and elevated standards. - Willingness to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking. Requirements - Hourly range for this position is $19.47 - $20.68. Salary will be determined on the candidate’s level of experience and qualifications. - Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits - Medical, Dental and Vision insurance - Paid Time Off - Parental Leave - 401k and Roth - Flexible Spending Account - Health Savings Account - Life Insurance - Short- and Long-Term Disability - Medical Bridge Insurance - Critical Illness Insurance - Accident Insurance - Identity Protection - Legal Protection - Pet Insurance - Employee Assistance Program - Fitness Reimbursement

Role Description The Solution Executive, MedTech & Digital Sponsorships, is responsible for driving revenue growth by selling HealthStream’s Medical Technology solutions and digital sponsorship offerings. This role focuses on identifying, developing, and closing opportunities across medical device, pharmaceutical, and healthcare-related organizations by aligning customer needs with innovative solutions, including platform products, digital content integrations, and sponsorship packages across HealthStream applications. Through a consultative sales approach, this individual builds strong relationships with key stakeholders, develops strategic partnerships, and delivers compelling value propositions that leverage HealthStream’s ecosystem of applications, websites, and learning solutions. The Solution Executive owns the full sales cycle—from prospecting through close—while managing a robust pipeline and consistently achieving or exceeding sales targets. HealthStream owns the #1 rated and most adopted app for nurses – Nursegrid – the leading application engaging clinical students – myClinicalExchange – and numerous other websites that engage millions of nurses, allied health professionals, and physicians. Building from our base of medical technology brands that work with us to distribute value-added content & learning experiences across our network, we are looking for a self-starter to lead the expansion of brand partnerships to new categories of endemic sponsors. Key Responsibilities - Drive revenue through the sale of MedTech solutions, digital sponsorships, advertising, and integrated marketing offerings. - Drive sales for media offerings, including digital experiences, digital ads and listings, sponsored content, whitepapers, and newsletters; develop and execute a sales strategy for flagship digital and live events, including webinars, roundtables, conferences. - Present creative marketing solutions that help brands and their marketing agencies leverage HealthStream’s network of apps and sites along with its social channels. - Deliver campaign effectiveness reports to clients, including reach, traffic, engagement, lead generation, and ROI/ROAS. - Prospect and develop new business opportunities through outreach, networking, and industry engagement. - Identify, qualify, and advance opportunities by aligning customer needs with tailored solutions and securing stakeholder buy-in. - Develop and present compelling proposals, including product demonstrations, sponsorship packages, and ROI-driven business cases. - Negotiate contracts and close deals that meet customer objectives and company revenue goals. - Build and maintain strong, long-term relationships with clients to drive renewals, retention, and upsell opportunities. - Collaborate with internal teams to design and deliver solutions aligned with client goals and organizational capabilities. - Manage and maintain a healthy sales pipeline using CRM tools, ensuring accurate forecasting and reporting. - Develop and execute strategic account and territory plans. - Deliver post-sale support and performance reporting, including campaign effectiveness and ROI metrics. - Stay informed on market trends, customer needs, and competitive landscape to identify growth opportunities. - Ensure compliance with company policies, including security and data protection requirements. Qualifications - Bachelor’s degree preferred. - 5–7+ years of experience in consultative sales, preferably in healthcare, MedTech, and/or digital media/sponsorship sales. - Proven track record of meeting or exceeding sales targets in competitive environments. - Experience selling to and building relationships with executive-level stakeholders. Requirements - Strong consultative selling, negotiation, and closing skills. - Ability to develop creative, value-driven proposals and sponsorship offerings. - Excellent communication, presentation, and interpersonal skills. - Experience with CRM platforms (e.g., Salesforce) and sales pipeline management. - Analytical skills with the ability to interpret data and communicate performance metrics (ROI, engagement, etc.). - High emotional intelligence and ability to build trust with internal and external stakeholders. - Strong organizational skills with the ability to manage multiple opportunities simultaneously. - Ability to operate effectively in a fast-paced, collaborative, and matrixed team environment. - Self-motivated with a high degree of accountability and ownership. - Capable of influencing cross-functional teams without direct authority. - Strong business acumen with the ability to connect solutions to customer outcomes. - Ability to present complex solutions in a clear, compelling manner. - Highly driven to achieve individual and team sales goals. - Willingness to travel up to ~25%. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description Experience and expertise in industry and product for Credentialing and Enrollment solutions. Provides expertise in implementations, client services, product and training on industry and product solutions best practices. Conducts client consulting projects to support best practice utilization of the solutions making recommendations on solution usage. Develops tools for internal and external best practices supporting the industry and solutions. Key Responsibilities - Adhere to all HealthStream security policies, procedures, and assigned training. - Experience and expertise in Credentialing and Enrollment industry to support implementations by providing recommendations on processes, automation and solution usage. - Conduct client consulting projects including consulting project execution, reports and more. - Create and develop blogs, webinars, case studies and white papers. - Attend, moderate and present at company, national and state conferences as requested. - Collaborate with consulting services team members to develop and execute tools for best practice usage of the solution. - Assist with the development of internal best practice and industry knowledge and content. - Work with product and development on industry recommendations for the solutions. - Perform related duties as required. Qualifications - A Bachelor's degree in related discipline. - A minimum of 5 years software product or experience in web-based solutions environment. - Industry experience (5 years) direct Credentialing or Enrollment experience or areas of Healthcare Provider Solutions. - Demonstrated ability to absorb, develop and apply new knowledge. - Demonstrated ability to work well as part of a team and to establish excellent colleague and client relationships. Requirements - Excellent verbal, written communication skills; professional poise. - Excellent computer skills and an affinity for technology. - Requires initiative, flexibility, excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as with clients at all levels of the client organization. - Ability to establish, maintain relationships and manage communications effectively with clients, consultants, and Provider Solutions teams. - Manages activities for multiple concurrent projects with multiple clients with the appropriate prioritization and focus. - Ability to understand client goals, manage their expectations, and recognize additional opportunities for assistance via company products/services. - Ability to demonstrate industry knowledge and knowledge of the challenges faced by our clients. - Ability to determine best ways to accomplish client goals and objectives via our products/services. - Ability to handle multiple priorities simultaneously, identifying the most meaningful priorities, and possess organizational and time management skills to handle such priorities. - Ability to travel 50% of the time. - This position is primarily sedentary in a normal office environment. - Extensive computer usage and use of the phone. - Could lift up to 20 lbs. Compensation The salary range for this position is $78,629 - $99,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description The Associate Training Specialist will be responsible for providing our clients and internal resources with the knowledge and tools to successfully and independently implement and utilize any and all products and services while using internal/external interactions and product knowledge to continuously find opportunities to improve the current training tools and processes. - Conduct web-based and onsite training for all products. - Provide feedback from training experiences for the purpose of improving the training curriculum for greater client success. - Integrate client best practices into delivery of training for a more relatable client experience. - Develop educational tools for the introduction of new modules/functionality for repeated use by various internal departments, and clients. Qualifications - Bachelor's degree in related field. - 6 months of experience preferred providing software support. - Excellent verbal and written communication skills. - Excellent time management and organizational skills. - Must possess willingness to be flexible in order to meet deadlines and complete projects as assigned. - Must remain open to new challenges and growth opportunities. - Ability to understand and adopt new technology for producing effective and engaging educational materials. - Ability to review and provide constructive criticism on all documentation for accuracy, proper grammar, and utility. - Ability to handle prioritize work schedule and projects accordingly. - Ability to successfully interact with clients and understand the needs of each unique organization. - Ability to maintain a positive attitude in various climates and motivate and support colleagues and team members. - Ability to function as part of a goal oriented team. - Ability to travel a minimum of 33% across the Nation with sometimes a 2 week notice. Requirements - The salary range for this position is $55,727 - $70,380. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits - Medical, Dental and Vision insurance - Paid Time Off - Parental Leave - 401k and Roth - Flexible Spending Account - Health Savings Account - Life Insurance - Short- and Long-Term Disability - Medical Bridge Insurance - Critical Illness Insurance - Accident Insurance - Identity Protection - Legal Protection - Pet Insurance - Employee Assistance Program - Fitness Reimbursement